Zooz Drinks Reviews 169

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers had a great experience with this company. Many customers consistently praise the product, highlighting its delicious and refreshing taste, often noting it as a great alternative to alcohol or coffee. People appreciate the natural ingredients and the sustained energy boost without jitters, along with its ability to help with relaxation and improved sleep quality. The product is frequently described as a healthy, non-alcoholic option with a complex, well-rounded flavor that is not overly sweet or fizzy. However, some customers also noted issues with order and delivery, experiencing significant delays or not receiving their orders at all. Some reviewers were not happy with the company's communication regarding these issues, and a few mentioned receiving damaged products or unexpected caffeine content.

What people talk about most

Product

Users describe positive interactions with the product, often praising its unique and refreshing flavors,... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious, refreshing, and unique... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency, often... See more

Customer communications

People report ambiguous experiences with contact, with many customers expressing frustration over unanswered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE - Ahmed from Zooz has been in touch and has cancelled with no issue - very helpful guy. Have changed my review as customer service from him has been excellent. Thanks - drinks are really nic... See more

Company replied

Rated 4 out of 5 stars

As someone who hates energy drinks and coffee this is the perfect alternative! I love that these provide energy without any nasty ingredients, only natural. The taste is super refreshing, just wish i... See more

Rated 4 out of 5 stars

I had to wait a while for delivery but it did come and I do enjoy how it tastes. Not sure there is any buzz as such but it's a great alternative to alcohol.

Rated 4 out of 5 stars

Helped me to relax and enjoy a better quality sleep Definitely an acquired taste but after drinking for a few nights it has won me over


Company details

Written by the company

A perfect blend of Italian Citrus, Lion's mane and Cordyceps. Created for dreamers, designed to elevate. Drink neat, with ice or mix it. Whatever you choose is a zoozy delight! ✨🍊


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Trying to cancel subscription is almost…

Trying to cancel subscription is almost impossible! I’ve read all terms and conditions and also with the subscription model they are tying you into at least 2 deliveries which is far from made clear.

I’ve had to email them and waiting a response, if need be will have to cancel my card but I shouldn’t have to they should make their subscription model easier to change frequency, cancel or pause!

In response to the zooz reply

It appears after this review I have had a response and seemingly subscription cancelled so thank you however…

Your own website terms and conditions page states - 1.3 When agreeing to a product 'Subscription' option, this requires a minimum of two payments to be made on two separate occasions. The first when placing your first Subscription order and then the second which will be charged automatically after a period of 30 days since the initial order.
This is found at your website under - /legal/terms-and-conditions
If this is not correct maybe it should be removed and an actual link provided to people’s subscriptions to be able to cancel ourselves rather than chase emails

10 September 2025
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hi Sarah,

I’m really sorry to hear about your experience — that’s not how we want anyone to feel with ZOOZ. We don’t tie our community into more than one order, and if you’d like to cancel, I'll be taking care of it right away for you.

Could you please share your order number with us so we can look into this directly and resolve it quickly? We’re still working on optimising our subscription system to make pausing, changing frequency, or cancelling much smoother, and feedback like yours helps us improve faster.

Thanks for bringing this to our attention — we’ll make sure you’re looked after.

Best,
Daniel

Rated 5 out of 5 stars

I am now on my second order of Zooz…

I am now on my second order of Zooz drinks.
When my first order arrived I was excited to try them but to my disappointment I wasn’t quite sure of the taste - it was ‘different’.
I persevered because I had bought a batch.
I enjoyed that they the brought my focus back during the afternoon slump at work. Slowly the flavour has grown on me and I actually love them now; hence the second order of 24 cans! 😁

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Love the flavour of this drink

Love the flavour of this drink. It feels like a real treat. I don’t drink alcohol so it’s a nice alternative. Delivery is always prompt. Looking forward to trying new flavours when they launch.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Taste and affordable

Great customer service, excellent price, and a wonderful alternative to drinks like Aperol Spritz, when mixed with cheap zero alcohol sparkling wine or soda.

It’s become our favourite summer beverage

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb drink, superb service.

With the AF market booming, this product is way up there. It tastes like nothing else and is really delicious. Packed with flavour, not too sweet and not over carbonated. For those of us who seek out grown-up soft drinks without any sugar or nasties, this is perfect.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Zooz drinks

Great pick me up without any of the artificial taurine, caffeine etc

The caffeine is from green tea and love the mushroom hit. Great as a mixer at a Festival

Look forward to trying the new ones

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Love Zooz the fact it is not so fizzy…

Love Zooz the fact it is not so fizzy is great as I don't like fizzy drinks. Plus no artificial sweeteners etc. definitely gives me a pick me up and clarity when I'm feeling tired. Coffee or caffeine doesn't do anything for me so it's great to find an healthy alternative to all the unhealthy caffeine packed drinks out there. Looking forward to new flavours in the future.

14 August 2025
Unprompted review
Rated 2 out of 5 stars

There is a High caffeine content in…

There is a High caffeine content in this drink that isn’t made clear when you purchase it. Certainly not something you would want to drink in excess.
I think Zoos should have been much clearer about how much caffeine is in this drink. I would return them if I could.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

High caffeine content

It is marketed as a drink to chill in the evenings with as an alternative to alcohol, similar to aperol spritz. However it wasn't clear that this drink contains a high caffeine content, I only found out when it arrived. Very disappointed. If I want caffeine I will drink coffee with mushroom blends.

25 June 2025
Unprompted review

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