Zooz Drinks Reviews 169

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers had a great experience with this company. Many customers consistently praise the product, highlighting its delicious and refreshing taste, often noting it as a great alternative to alcohol or coffee. People appreciate the natural ingredients and the sustained energy boost without jitters, along with its ability to help with relaxation and improved sleep quality. The product is frequently described as a healthy, non-alcoholic option with a complex, well-rounded flavor that is not overly sweet or fizzy. However, some customers also noted issues with order and delivery, experiencing significant delays or not receiving their orders at all. Some reviewers were not happy with the company's communication regarding these issues, and a few mentioned receiving damaged products or unexpected caffeine content.

What people talk about most

Product

Users describe positive interactions with the product, often praising its unique and refreshing flavors,... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious, refreshing, and unique... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency, often... See more

Customer communications

People report ambiguous experiences with contact, with many customers expressing frustration over unanswered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE - Ahmed from Zooz has been in touch and has cancelled with no issue - very helpful guy. Have changed my review as customer service from him has been excellent. Thanks - drinks are really nic... See more

Company replied

Rated 4 out of 5 stars

As someone who hates energy drinks and coffee this is the perfect alternative! I love that these provide energy without any nasty ingredients, only natural. The taste is super refreshing, just wish i... See more

Rated 4 out of 5 stars

I had to wait a while for delivery but it did come and I do enjoy how it tastes. Not sure there is any buzz as such but it's a great alternative to alcohol.

Rated 4 out of 5 stars

Helped me to relax and enjoy a better quality sleep Definitely an acquired taste but after drinking for a few nights it has won me over


Company details

Written by the company

A perfect blend of Italian Citrus, Lion's mane and Cordyceps. Created for dreamers, designed to elevate. Drink neat, with ice or mix it. Whatever you choose is a zoozy delight! ✨🍊


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The best product, the worst price.

I love the product—it's the best functional drink I've ever had. Clean energy, no crash, amazing taste. But the price point is utterly ridiculous. It's not sustainable for a daily habit. I'm giving three stars as a compromise between my love for the liquid and my fury at the pricing structure. Fix it, Zooz

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Meditate was a little strong.

For me personally 2 cans hit hard. I’d definitely recommend starting with one can, especially if you’re sensitive to calming botanicals, as two felt quite intense for me. That said, I can see how it would be perfect for deeper relaxation or winding down properly in the evening.

5 October 2025
Unprompted review
Rated 4 out of 5 stars

Cannot cancel my subscription anywhere…

UPDATE - Ahmed from Zooz has been in touch and has cancelled with no issue - very helpful guy. Have changed my review as customer service from him has been excellent. Thanks - drinks are really nice and would buy again.

Cannot cancel my subscription anywhere on website - have emailed repeatedly and nothing
Have had to freeze card in the hope that the won’t be able to process the payment - very disappointed as the drinks were nice but want to order when I want - not with a recurring

13 January 2026
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hi Emily,

Thank you so much for reaching out, and I’m really sorry for the frustration this caused, I completely understand how disappointing that experience must have been.

I just wanted to let you know that your subscription has now been fully canceled by our team, and there will be no further charges going forward. You don’t need to take any further action on your end.

We genuinely appreciate you letting us know about the difficulty you had canceling, that’s absolutely not the experience we want for our customers, and we’re taking this feedback seriously so we can improve.

We’re really glad to hear you enjoyed the drinks, and we’d love to have you order again anytime in the future, purely on your own terms and without a recurring subscription.

If there’s anything else we can help with at all, please don’t hesitate to reach out. Thanks again for your patience, and apologies once more for the inconvenience.

Warm regards,
Zooz Drinks team

Rated 2 out of 5 stars

Product delivery and refunds seem to take some time - a bit choatic

Quite literally see their adverts everywhere so thought I’d give the drinks a try. They were taking some time to arrive so I reached out twice for an update - both times I reached out there was a fairly quick response about production line issues or missing ingredients - it seemed slightly different each time, a shame they hadn’t reached out proactively. I’ve now requested a refund to be processed which also seems to be taking some time. Through out the process I’ve been offered multiple discounts on a future order as a way of apologising, but I think I’ll wait for some evidence that the supply chain issues are resolved, a bigger trusted retailer is selling, or I see the product physically in shops rather than ordering directly to try this one. It feels a little chaotic and untrustworthy.

11 January 2026
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hi,
thanks so much for sharing this and for giving us a try, we’re really sorry for how messy this experience has felt. We completely understand your frustration around the delays, mixed updates, and the refund taking longer than it should.

This isn’t the experience we want anyone to have, and I’d really like to look into this personally for you. If you’re happy to, please share your order number here or email me directly at ahmed@zoozdrinks.com
and I’ll personally take care of it for you.

Rated 5 out of 5 stars

I love the meditate drink from Zooz

I love the meditate drink from Zooz. I have it on an evening as an alcohol replacement and haven’t given alcohol a thought since. The flavour is really lovely you feel like you’re having a real treat. It’s also not over fizzy like some alternatives I’d definitely recommend it

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Refreshing & Relaxing. Highly recommend

We have tried both elevate and meditate varieties. Really nice drinks and a lovely alternative if you’re trying to cut down on alcohol and caffeine intake. Would highly recommend. We are yet to try the other selections, but I’m sure it won’t be long till we do.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Disorganised and unprofessional company

I placed an order on 30th November, received part of the order and then after much emailing back & forth, cancelled the second part as it wasn't going to make it in time for Christmas! Incredibly, I am STILL waiting for the refund. Customer service is appalling. Meditate is an acquired taste, okay if you like the taste of valerian) so will advise to steer well clear of Zooz unless you like having hassle in your life for the sake of an average fizzy drink!

Update: received this ransom note after posting the review:

“I can see that you’ve recently shared your experience in a Trustpilot review, and I completely understand why you felt frustrated given how long this has taken.
Your refund is now ready to be pushed through, and before we do that final step, I wanted to reach out directly. As this issue has been escalated and is now being resolved, we’d really appreciate it if you would consider editing or removing the Trustpilot review to reflect where things now stand.
As soon as that’s done, I’ll make sure the refund is processed straight away and will confirm once it’s been completed.”

7 January 2026
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hi Sally,

This is Daniel, founder of Zooz.

I’m sorry for the delay and the frustration this has caused - that’s not the experience we aim to deliver. I’ll personally ensure your full refund is processed, and you’ll receive confirmation shortly.

As a gesture of goodwill, I’d also like to offer you a 50% voucher should you ever decide to give Zooz another try. We’re launching updated flavours of both Meditate and Elevate next week, and I’d genuinely value your feedback - I can make sure you’re among the first to receive them.

Thank you again, and sorry for the inconvenience.

Daniel

Rated 5 out of 5 stars

Amazing product

Amazing product! Arrived in 48 hours tastes great ! Perfect after boxing sessions when I want to wind down and get some work done ! I feel relaxed but hyper focused ! Really happy 😃

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Cans were open on delivery - package was wet

Ordered and it was quick on delivery but the package was wet when I opened it and two cans had leaked !! So upset.

There is now way to reply to you on this, you have asked for my order number so this is it - #6477

3 January 2026
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hey!
So sorry to hear this, that’s definitely not the experience we want you to have
Please share your order number with us and we’ll get another case sent out to you on the house.
Thanks for flagging this and we’ll make it right 💛

Rated 1 out of 5 stars

5.5 weeks after order still no product…

5.5 weeks after order still no product delivery. Spend less on marketing and get your logistics in order! Seems it might be a scam

29 December 2025
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hi there Alison,
I'm really sorry - 5.5 weeks is far too long to wait and I completely understand your frustration.
We're definitely not a scam, just a small team of 4 who've had serious supply chain issues that we didn't handle well. That's on us.
I've reached out to you by email to sort this out together - please check your inbox (and spam folder just in case). I want to get this resolved for you today.
Again, I'm sorry we've let you down. I will make sure you get your Zooz!
Michelle
ZOOZ Team

Rated 2 out of 5 stars

Nothing Received

I ordered a pack of Zooz drinks on 27/11/25 and I have not received the order to date. There has been one email on 03/12/25 regarding a delay but nothing since. I appreciate that we have Christmas holidays to factor into this order but I am now concerned as I started a subscription and don't want to pay for the next one without receiving the first order.

27 November 2025
Unprompted review
Zooz Drinks logo

Reply from Zooz Drinks

Hi there,
I'm really sorry - you should've heard from us since Dec 3rd, and you're right to be concerned about the subscription.
Can you email me at team@zoozdrinks.com - I'll make sure your first order gets to you asap and we'll sort out the subscription situation so you're not charged again until you've received and tried the product. This is not enough and we know it.
I'm so sorry for the worry this has caused too.
Michelle
ZOOZ Team

Rated 1 out of 5 stars

Im really disappointed as I ordered a…

Im really disappointed as I ordered a gift box at the beginning of December as an xmas gift but after waiting well over a week to hear anything I finally emailed to ask what was happening, I then was told about problems they had with a product so it would hopefully be with me by 12th of Dec but that came an went, I was sent some drinks as a compensation for the wait but it wasnt the lovely gift box I ordered, finally I emailed the day before Xmas eve for an update and was told it wouldnt be with me before xmas so did i want to cancel and have a refund to which i said yes however I didnt recieve one and I even recieved the gift box for new year however its too late ! It was an Xmas gift ! To date im still waiting for the promised refund !
Update, I was promised a refund if they didnt get my order to me by Xmas eve which they didnt but im still waiting for the refund and its now the 9th of January ! I think thats bad, and any good feeling I had about this company has gone so im afraid I wont ever order from them again !

2 December 2025
Unprompted review

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