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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers appreciate the consistent availability of surveys and the low minimum withdrawal limit, which allows for quick access to earnings. People frequently highlight the prompt payment processing and the ease of transferring rewards, often within minutes. The platform is seen as a reliable way to earn extra money, with many finding the surveys engaging and the overall process straightforward. However, some customers also noted significant issues, particularly with customer service and account management. A number of people reported being screened out of surveys frequently or having their accounts suspended without clear explanations. These users expressed frustration over lost time and effort, with some describing the experience as a waste of time due to unfulfilled promises and unhelpful support responses.

What people talk about most

Payment

Customers had ambiguous experiences with payment. While some reviewers report prompt payments, with many... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of navigation,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report a positive experience,... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that support provides... See more

Application

Consumers find the app to be ambiguous. Many reviewers praise it as an "awesome survey platform" and a "legit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had a great experience so far, after joining just two days ago, I was already able to withdraw my first reward. One thing I really appreciate is the low minimum withdrawal limit, so you don't hav... See more

Rated 4 out of 5 stars

Amazing platform for earning real money. It provides real rewards. There are so many options for redemption. Rewards are instant once redemption is approved. It takes sometime for approval. One of the... See more

Rated 4 out of 5 stars

There are times that they will screen you out or disqualify you don't loose hope some of the survey gives you lot of points just keep on taking surveys be honest and resilient.

Rated 4 out of 5 stars

Very good payout out but just worries me when I cashout my reward, it shows 404 error so I just think you need to work on that error showing message but I was able to receive my reward, thank you.


Company details

  1. Market Researcher

Written by the company

Get free money for doing paid surveys, completeing offers and watching videos! Redeem Paypal, Amazon, Steam Wallet, Robux, VBucks and more!


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks for creating this good platform…

Thanks for creating this good platform for those who need extra income like me! 💓 And I hope it will still give us more chances to answer surveys to help those researchers who need our genuine answers.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

This is a great company to do surveys , thnks for all the payments, keep on with the good surveys thanks

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Very bad,suspending account after…

Very bad,suspending account after sending gift card .
Very awful site,don’t waste your time if you withdraw they will end up suspending your account

4 April 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

After wasting 5 hours of my time

After wasting 5 hours of my time, this thief company and its nonsense management stole my AED 10 reward.

16 March 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 5 out of 5 stars

I have started zoom bucks 2 days ago I…

I have started zoom bucks 2 days ago I do surveys and collect 5 dollars is minium widra for gift card and I widra after 3 hour the gift card is arrive and I really happy this platform zoom bucks is authentic and trusted and now only for widra you need to do num verification not like other website KYC so that's the reason why I like zoom bucks

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Account deactivating after many cashouts

I've been using this platform for years now and they always disappoint. I know this is not a scam but boy deactivating my account just because of some misunderstanding?? I don't even know how your system works. They said that I've been doing some point reversal WTF is that??? All i know is doing and answering survey fair, i did not even complain on how many survey i have answered and not given any points all those surveys lasts about 30-60 mins of my time and if you counted on how many surveys I finished and not given any points is really frustrating. You will give me my reward and my account then we'll call it quits.

29 March 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for your feedback and for responding to our request. We’re glad to hear you recognize the legitimacy of our platform. We also want to highlight that, prior to this situation, you successfully redeemed 8 rewards, reflecting your active participation and engagement.

It appears there may be a misunderstanding regarding your account and recent activity. For this reason, we strongly encourage members to review our Support articles and Terms of Service, which cover common processes such as survey management, point allocation, and account monitoring. These resources help prevent misunderstandings and provide clarity on how the platform operates. You can access them here: https://support.grabpoints.com/en/

As many members know, all accounts are consistently monitored by our system, and any activity that violates our terms or is potentially fraudulent is flagged for review. Surveys are managed entirely by the providers and advertisers, who qualify participants, track progress, and issue points or payments. Points may be reversed if issues are found during their review, and the issuing provider is always listed in your account history.

We understand your frustration and appreciate the time and effort you put into completing surveys. Our goal is to maintain a fair and secure platform for all members while ensuring the integrity of survey results.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

this trash thing called zoombucks is…

this trash thing called zoombucks is absolutely useless imma get straight to the point, zoombucks will tell you nothing about a review only when you have earned up to 3000 points which is 3 dollars they let you redeem i never thought survey apps and website does that but i saw it when scrolling for new survey apps and websites to use beside prime opinion and top survey

anyways zoombucks stop my transaction when i got enough points to redeem it, zoombuck sent me an email about how they are processing the visa card

which was part of the rewards you could redeem after you get 3000 points

back to what i was saying they then told me that after an hour my visa card will come guess i waited for an hour plus after i wrote them saying i redeemed my reward and didn't get it after that nothing for zoombucks so i thought oh its sunday people dont really work ok on monday, so i slept and when i woke up and my email notification said zoombucks and i was like oh finally i have got it now wow zoombucks is good i will start using it only for me to open the email and they told me about how they reversed my point no clear reason just they reversed my points, ok i went to the website thinking maybe something bugged only for me to open my history LO AND BEHOLD this thing called zoombucks REVERSED MY POINTS LIKE FOR WHAT

PLS DO ME A FAVOR ALL OF YOU THAT YOU THIS ZOOMBUCKS THING CLOSE YOUR ACCOUNT AND FORGET ABOUT ZOOMBUCKS

MOST PEOPLE WHO MADE MONEY IN ZOOMBUCKS ARE BOTS THEY HIRED FOR SHOWING ONLY

I HAVE CLOSED MY ACCOUNT SO SHOULD YOU

LET ME TELL YOU A GOOD SURVEY APP AND WEBSITE

PRIME OPINION AND TOP SURVEY THEY ARE PERFECT I AM NOT A ZOOMBUCKS HATER JUST A

USER THEY DID ABSOLUTELY DIRTY

i said some inappropriate things but trustpilot made me remove them just wanted whoever is reading this to know

PLS AND PLS TAKE MY WARNING

22 March 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 2 out of 5 stars

Another day, another issue

Another day, another "problematic" survey. In recent months reversals and surveys that start out OK but somehow manage to become problematic in the final minutes are becoming more and more common. Zoombucks claims it can do nothing about it and that it's not their fault. The end result is, loss of time and no profit.

--Response-- Unfortunately i can't really remember the full details. What i clearly remember is that it was a relatively "rich" survey (close to 2$) and that all went well until i reached the final few questions. Then the text suddenly vanished and i couldn't do anything. I tried refreshing but it did nothing. I had spent at least 15 minutes and the survey was clearly finishing but it "miraculously" malfunctioned at the end. And that's just the tip of the iceberg. Since the beginning of 2026 the entire experience with the surveys has deteriorated by a lot. Unexplained reversals (tried to complain to the survey firms and got generic responses), many rejections after wasting time doing a decent part of a survey and generally a feeling of losing my time while the survey firms take my responses and refuse to pay. When i tried to complain to your site ( i sent a ticket) you told me that it was up to the survey firms to adress my compaints. Guess what, they didn't. All this has sadly forced me to write this negative review. Up till the end of 2025 my review would have been 4 stars but as things are right now 2 stars is all you get. Get in touch with the survey firms and tell them their predatory practices. I can safely tell you that what i am writting to you right now is not just my opinion but an opinion shared by many others.

20 March 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 1 out of 5 stars

Be aware before you spend to much time here!!

I am extremely disappointed with my experience on ZoomBucks. I spent a significant amount of time completing offers and surveys, following all instructions to the letter. However, the moment I reached the threshold to withdraw my earnings and "jumped through all the hoops" for approval, my account was suddenly restricted.
Support claims my account was suspended due to "Terms of Service" violations, specifically citing my use of different Wi-Fi networks (such as a hotel Wi-Fi while traveling). I am not using a VPN or attempting to fraud the system; I am simply a legitimate user who travels. It is highly suspicious that the "finalized" suspension only occurred after I put in the labor and attempted to collect my payment.
This feels like a predatory tactic to avoid paying out users who have rightfully earned their rewards. I would advise others to be very cautious, as your hard work may be deleted without warning right when it's time to get paid.

13 March 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 1 out of 5 stars

Sharing my years of experience

Sharing my years of experience. Initially it was good in paying survey points and rewards. But now they are doing scam. 😡😡😡😡
I have completed many surveys fully 100% from last few weeks but are not paying full rewards. Instead the will give 100-300 points only for completing the surveys of 1000-5000 points. 😡😡😡😡 They have crossed all the limits of scams and frauds.

14 March 2026
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for sharing your feedback and providing the information we requested. We appreciate your participation and support since you created your account in February 2026.

Given the strong statements in your review, we carefully investigated your concerns. According to our records, your account has not processed any withdrawals. In fact, your account had only just reached the minimum requirements for a withdrawal before it was immediately suspended due to a serious breach of our Terms of Service and partner requirements.

We understand that account suspensions can be frustrating. Please know these measures are applied only to confirmed violations to maintain a fair and secure platform for all members. Honest members receive their rewards smoothly without issue.

We would also like to clarify that surveys are provided and managed by our partners and their advertisers, including the crediting of points for completed surveys. Points are credited only when survey requirements are fully met. Any attempts to bypass the system or manipulate survey completions are considered violations and are addressed promptly. In your case, the early suspension of your account indicates that serious or fraudulent activity was detected.

Our policies are designed to protect honest members, maintain transparency, and ensure the integrity of our platform and that of our partners. We encourage all members to follow the rules carefully, and every account is reviewed thoroughly to enforce these policies fairly.

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