zoom-boutique.com Reviews 27

Great selection of items. Alex was very helpful in providing advice.

Do not buy from them - this boutique is extremely dishonest. They sold me a defective dress, with the sequins and the threads falling off, which I reported within 7 days. They did not offer me a refund as they claim their return policy only allows 48 hours to report a defect, even though their website says return requests can be made within 7 days. I was also out of town when this package was delivered, it was late to arrive and I didn’t even open it until days later. Plus, some defects require further inspection as they aren’t obvious upon first glance. They did offer me a replacement but why would I be confident in accepting a new item when the quality of the first item is so poor? I opened up a dispute with my credit card company and they’ve accused me of being a scammer who is trying to “keep the dress and the money”, but I don’t even want the stupid dress! I just want to send it back and get my money refunded! What a joke.

Do not buy from this merchant, it's not worth it. The time I spent exchanging and sending back the item on my own dime ($13.60) and they charged me a re-stocking fee. These folks are not in the business for the consumer, only for themselves and will not put you first! After much back and forth (several weeks and hours of my time), even sending them an exchange item to replace the original I purchased for $180, only to be told the item was no longer available (but still on their website), I was beyond frustrated. Do yourself a favor, and save your money, save your frustration!

Customer service was awesome. They made sure to respond swiftly. They were the last boutique I found selling a viral dress that was sold out everywhere. And they had it slightly cheaper than everywhere else too. They were able to help me with some logistics before the shipment was sent. All of their info is stated clearly on the website and they help if you have additional questions. 10/10 would recommend

I purchased a Nili Lotan sweater from Zoom Boutique and I am so happy with my purchase! All my questions were answered quickly, my order shipped quickly and the sweater is in perfect condition and I love it! I would not hesitate to purchase here again because I am so happy with the price and what I received.

Terrible customer experience.
They changed an item I bought to on sale after I purchased it and refused to refund me when I tried to return it (or even give me an in store credit!).
My receipt shows no discount or final sale and once I forwarded it to them, they refused to answer my emails.
At no point was it listed as on sale or final sale.. the price was cheaper than other websites because the TAGS HAVE BEEN REMOVED.
This place is a scam - do not buy!

those guys are great. Just remembered I bought a while ago from them and their customer service is just great.

The customer service is really helpful and responsive. Dresses are exactly as described. Thank you.

I stumbled upon Zoom Boutique by accident and to be completely honest I was not sure if I should order from an online store I’ve never ordered from before. I searched for reviews but there weren’t that many, neither were there lots of posts on their Instagram or Facebook. Despite all that I decided to take the risk and order the cardigan I had been looking at for a few days. I thought to myself it would either be a fail or an amazing bargain. And luckily for me it was the latter! The store is legit, I got my cardigan a couple weeks after I ordered it and I love it so much! Amazing quality, great prices!

I had a great experience with Zoom Boutique, the customer service are very attentive, I will definitely order again from there.

Best customer service! Ordered A gorgeous coat online, it was shipped to me very quickly! I was concerned it would be too large for me which unfortunately it was because it was beautiful, the seller allowed returns and I was promptly refunded! Would buy from this company again! Thank you so much

Fast shipping, excellent customer service and great product. I am very happy with my cardigan, it fits great and exactly as described.

Great! I like a lot!

Amazing authentic quality of various high end and designer clothing brands! Love that I can purchase Toteme and Nili Lotan brands at a very discounted price! Lastly very responsive customer service that makes me want to shop at Zoom again and again!

I’m going to contact my lawyer on Monday! You have no right to post my address on the internet!!!!
What a shi** company are you?!
BEWARE! This store is a scam! Never received my order and when I contacted them they said they delivered it to my mail box and when I said that my mailbox is not big enough they usually deliver packages to my door they told me to switch to a bigger mail box and contact my local police department. This company is obviously a scam!!!!

We are in private community, nothing was ever stolen from us! In all the years we live here we have received all the packages! We also have cameras around the house, there was no delivery at the door.

How can you state that you have my bank on your side if I just reported it to my bank after I wrote this review and the investigation will take place and may not be resolved until Jan 8?! 😆 you guys are a SCAM!!!!

I was searching all over the web for a specific Ted Baker dress-zoom boutique had it AND in my size 0!!! It arrived early and expertly packaged! It’s PERFECT and a genuine Ted Baker dress. Can’t wait to wear it and excited to order from zoom again soon! Highly recommend this website!

I love the dress and they shipped it on time.Thank you Zoom

Arrived really quick. Lovely quality products at very good prices.

I was searching for a dress for a special occasion and couldn’t find it anywhere until I came across zoom boutique. I had a number of questions around the sizing and the company couldn’t be more helpful with instant responses that help me to establish which size to order. Once order was placed they kept me fully updated with where my order was which I could track as well and it all arrived very promptly. I am thrilled to my purchase and will definitely be using this company again. I would recommend it to anyone else wholeheartedly heartedly

I recommend zoom boutique . I looking for skirt from TB and find this model only in ZB. I was worried to order a skirt from this site but everything was OK !