I anm no further in getting my winnings despite sending the required information, which included my bank statement with all of my financial details. Along with this my driving... See more
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It all started well with zoe bingo had a few wins then they wanted documents which I sent passport photo of card a bill wasn't good enough. They wont give me my money that I won so becarefull of this... See more
Company replied
Thoroughly enjoy playing at zoes bingo. I do like mobile layout easy. Chat host very friendly also support phone fast and resolved query most helpful I continue playing decent deposit codes. Thank... See more
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Just joined yesterday deposited to day was playing slots with cash then all of s sudden logged me out and cannot log back in sent emails no reply are on phone
Company details
Information provided by various external sources
New players get 300% bingo bonus and 30 free spins on Fluffy Too Slot Game!
Contact info
United Kingdom
- zoeandersonbingo@gmail.com
- zoesbingo.com
I am no further in getting my winnings from the scammers
I anm no further in getting my winnings despite sending the required information, which included my bank statement with all of my financial details. Along with this my driving licence and utility bill. Well over a month and I get the response below today.
I am concerned that this is a data breach as they have had the documents sent to them weeks ago and they are asking for the same things.
I hope this message finds you well. Thank you for your email and for your patience throughout the account verification process. My name is xxxxxxx and I am reaching out to keep you informed regarding your account verification status.
Jennifer, we have received your request, and I want to assure you that it has been escalated to the appropriate team for timely action. However, I need to bring to your attention that we cannot complete the verification process until we receive the necessary documentation from your side.
Unfortunately, the documents you submitted already could not be accepted due to the following reasons:
The pictures of your Driving License and the selfie with the Driving License document were unclear, with details that were not visible.
The Financial Standing Report you provided was not accepted as it was not a supported type in line with or internal standards; specifically, we need a bank statement in PDF format.
To move forward, please submit the requested documents in the specified formats at your earliest convenience. Once we receive the correct documents, we can proceed and expedite the verification process:
A clear selfie of you holding your Driving License
A clear, legible image of your Driving License
A recent bank statement in PDF format
If you have any further questions or need assistance with this matter, please do not hesitate to reach out to us. We are here to help!
Thank you for your understanding and cooperation.
Best regards,
xxxxxxx
Support team, at Zoe's Bingo
Be warned stay away from this crooked company, They will not pay your winnings. I have had my account blocked having tried to withdraw my winnings
14 October 2024
Unprompted review
Reply from Zoe's Bingo
Hello Jennifer,
We regret any inconvenience caused by our verification process. As a reputable and responsible operator within the industry, it is imperative for us to conduct regulatory checks to authenticate the details of our customers at various stages of their engagement with our services.
In order to maintain a secure and equitable gaming environment, we find it necessary to request specific documentation that adheres to our internal policies as well as external regulatory mandates. While we acknowledge that this may lead to temporary disruptions, please understand that these measures are essential to ensuring a safe and compliant gaming experience for all our customers.
We are dedicated to reviewing your case with urgency and resolving it at the soonest possible opportunity. Our team has reached out to you privately to solicit further information.
Kind regards
Zoe's Bingo Team,
Frustrating
Can’t remember my log in,went on the chat to get it reset.it just goes round and round,send an email…doesn’t work,send an email doesn’t work.
Pants 🩲
14 July 2024
Unprompted review
Reply from Zoe's Bingo
Hello Gem,
We are sorry to hear about the difficulties experienced in your login attempts.
Besides the "Forgot Password" feature that is always available to use on our website, we are also available 24/7 via chat to retry and assist you live in resolving the error.
We've also reached out to you privately to request your account details and lend a helping hand.
Kind regards,
The Zoes Bingo Team!
Alex f was very helpful and polite…
Alex f was very helpful and polite great customer service
14 May 2024
Unprompted review
Reply from Zoe's Bingo
Hello Susan,
We hope you had a fantastic time using our service! We appreciate your trust in us and hope we met your expectations.
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Zoes Bingo Team!
Reply from Zoe's Bingo
Hi Darren,
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience.
It can be disheartening when luck isn't on your side with the games. Rest assured that all our games' outcomes are entirely random, with no influence from us. An independent organization consistently evaluates our games to maintain their fairness and randomness.
We're always ready to assess your gameplay and, where possible, provide helpful suggestions on how to enhance your experience and prolong your playtime without making additional deposits.
We've reached out to you privately to request your account details and lend a helping hand.
Kind Regards,
Zoes Bingo team
Just joined but had a problem with my…
Just joined but had a problem with my bonus. Spoke with Madalina who was very helpful and sorted this for me straight away. Very polite and prompt with the funds. Looking foward to playing bingo and hopefully winning
14 March 2024
Unprompted review
Reply from Zoe's Bingo
Hi Sally,
Thank you so much for taking the time to share your review with us!
We are thrilled to hear that you enjoyed playing our slots and bingo games, we always strive to provide our players with the best possible gaming experience. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Kindest regards,
The Zoes Bingo Team!
Joined today .finished today absolute …
Joined today .finished today absolute rubish worst I've ever seen
6 February 2024
Unprompted review
Reply from Zoe's Bingo
Hello Duttssie,
We are sincerely sorry to hear about your unsatisfactory experience with our site. Your feedback is crucial to us, and we appreciate you taking the time to share your thoughts.
We understand how frustrating it ca be when expectations are not met. We appreciate your comments and are always committed to improving and innovating our services, to provide the most enjoyable gaming experience!
We would like to learn more about your specific concerns so that we can address them and ensure a better experience for all our players in the future. We've reached out to you privately to request your account details and lend a helping hand.
Warm regards,
The Zoes Bingo Team!
Omg the Graphics are awful
Omg the Graphics are awful. The Bingo is terrible its like going back intime. Then i was playing slots was winning them i get a message pop up "internal error" please reload. Thats suspicious what because i was winning.
4 January 2024
Unprompted review
Reply from Zoe's Bingo
Hello James,
We are sorry to learn that your experience with us did not matched up to your expectations.
As reputable operators and reliable entertaining providers, we proud ourselves in the multitude of games that we make available on our website. Providing a large variety of games, each with a different themes and looks, to match your style.
To ensure a smooth gaming experience, besides a stable Internet connection, it is greatly recommend that your devices are using the latest software update and your browsers are up to date.
Besides the above, we are also always ready to help with any such difficulties either live through our 24/7 chat or even via Email.
Kind regards,
The Zoes Bingo Team!
Yes this company can pay me wat is owed…
It all started well with zoe bingo had a few wins then they wanted documents which I sent passport photo of card a bill wasn't good enough. They wont give me my money that I won so becarefull of this company they will take your money but won't give you your money you win. a month later they still won't pay me my money so be careful of ZOES BINGO
1 December 2023
Unprompted review
Reply from Zoe's Bingo
Hi Barbara,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Zoes Bingo team!
A good choice of slots games and no…
A good choice of slots games and no problem withdrawing wins
12 August 2023
Unprompted review
Reply from Zoe's Bingo
Dear Debbie,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Zoes Bingo. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Zoes Bingo soon for even more exciting games and prizes!
Warm regards,
Zoes Bingo
i like zoes bingo never have any…
i like zoes bingo never have any problems 1010
3 April 2020
Unprompted review
excellent range of slots and bingo…
excellent range of slots and bingo games to chose from with easy to follow navigation and great bonuses
andrew1969
14 November 2019
Unprompted review
Very nice casino
11 September 2019
Unprompted review
nice relaxing and friendly
2 September 2019
Unprompted review
Just joined yesterday deposited to day…
Just joined yesterday deposited to day was playing slots with cash then all of s sudden logged me out and cannot log back in sent emails no reply are on phone
27 July 2019
Unprompted review
honestly won 3 houses in a row
honestly won 3 houses in a row, wow never won 3 in years on other sites,thats honestly shame was bonus cash but even tho . defo deposit again soon
19 July 2019
Unprompted review
Good bingo site good promotions
22 May 2019
Unprompted review
this site is a load of crap ive put a…
this site is a load of crap ive put a fortune on and only won 20 backi wouldnt recommend this site to anyone people try heart bingo or sun bingo much better than this crap site ty and byeeee or by the way i wouldnt give this site 1 star either
1 May 2019
Unprompted review
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