ZIPTRANSFERS Reviews 9,160

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,083 reviews, reviewers had a great experience with this company. Customers consistently praise the service, highlighting its reliability and efficiency for airport transfers. Many people appreciate the professional, friendly, and helpful drivers, often noting their punctuality and pleasant demeanor. The booking process is frequently described as easy and straightforward, contributing to an overall positive experience. However, some customers also noted issues with delivery service, including drivers not being present upon arrival or vehicles not matching what was booked. A few other people also felt that the company's response to delays or unexpected situations was unhelpful, leading to stress and the need to arrange alternative transport.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the reliability, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being professional, friendly,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many reporting drivers not arriving at the... See more

Location

Reviewers mention ambiguous feedback about location, with some customers reporting positive experiences such... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding it easy and user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We were a party of 6 adults and we booked zip transfers for airport pickup to villa in Puerto Del Carmen and return pickup 2 weeks later. Everything happened as it should with great communication and... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good professional service

Apart from a short wait for the driver when we arrived at Faro Airport all went very well. The driver was friendly and helpful and got us to our destination quickly. For the return journey the pick up was on time, driver friendly and helpful so, all in all a good experience

6 January 2026
Unprompted review
Rated 1 out of 5 stars

A very rude and unfriendly driver on…

A very rude and unfriendly driver on the trip to the hotel.
The child seat was old, worn out, and not properly secured.

The driver was late when picking us up for the airport transfer. The child seat was not properly fastened and was very old and worn out.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

The experience at arrival was not a…

The experience at arrival was not a pleasant experience. The airport at Tenerife is known for delays, and despite the fact that they know this the time to get to the transfer is short.

The man at the desk told us he could do nothing and that already several bookings had been canceled that day due to being too late. The drivers drive to and from the airport all day, so we did not see the issue with getting a later car because everybody is late getting of the planes. I guess a lot of people just tolerate this bullshit because one way taxi is not that much. But we were a party of 10 people and we had to press them on their unprofessional approach. We were advised by an agent of a big travel company to keep pressing and suddenly a driver was available with the car size we had booked….

After this horrible and stressful experience I need to give credit where credit is due. The driver was very friendly and the experience with pickup at hotel on return was great. The driver was 10 min early and helpful with all the luggage.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Lanzarote Airport transfer

Driver on time for both outward and return journey. Have used Zip many times and they are very reliable and competitively priced, and would highly recommend. Will be using them again soon.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

The driver didn't show up..

The driver didn't show up..
But I got great help from the operator and they called a taxi for us. The extra expenses are reimbursed in full.
We have travelled numerous times before with ZipTransfer and never had any problems prior to this incident.

8 February 2026
Unprompted review
Rated 3 out of 5 stars

Lanzarote experience

price good and competitive -collection arrangement at airport worked smoothly -dropped off wrong location -very close but wrong - big well established hotel -no excuse and no subsequent apology

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to find at the airport

Easy to find at the airport, very helpful drivers. No need to contact them,they keep in touch and let you know when they are due.
I have used them loads of times now and totally satisfied with the service and price.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Vilaflor transfers

The transfers to and from my hotel in Vilaflor went perfectly. The drivers were friendly and professional. I will be happily using this service again

9 December 2025
Unprompted review
Rated 1 out of 5 stars

waiting over an hour on our transfer…

waiting over an hour on our transfer from airport to hotel, on the way home we had a private pick up which didn't turn out that way they collected four other people from a different hotel .

4 December 2025
Unprompted review

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