ziplyfiber.com Reviews 32

We have been unable to make local outside calls to businesses for over a month. Ziply fiber has been no help at all. I have to call them to ask them to make the call for me because every number I call has a busy signal. This morning I was on hold for 45 minutes waiting for Ziply Fiber customer service help and then he didn't understand what I wanted. Last month, they told me I was overdue for my phone bill and was ready to get disconnected and I had automatic bill pay. They said they had a glitch in their system and it forgot to pay my bill automatically, so I removed myself from auto pay with them since it didn't help. This company is terrible. We don't have cell service where we live so we can't use our cell phones instead.

Worst company ever. Constant phone service down and long delays for techs to fix problems. Only 3 years with them and service has gone down 57 times. Customer service is in a foreign country and they barely speak English. Unfortunately it's a monopoly and they own the market which means I have no choice. This is bullsh*t and is why they don't care. I feel for everyone stuck in their market

After over 3 months of scheduling, two days taken off of work, they still canceled my appointment. Still no internet. If there is another option take it. Their customer service and accountability are off the charts bad.

For 4 months my connection crashes randomly which the "customer support" (I have a whole other issue with the outsourced company they use) said to have identified, but there seemed to have been zero communication between them and the in person technician who claimed to have no clue what was wrong or on how to fix the issue. It's still unstable

My internet is down. They told me there was an outage. I called back. They said there's no outage but they can't dispatch at a technician because they can't create a ticket on my account and then they hang up. No escalation path, no managers no nothing. Just keep paying us money and we won't do anything to get your internet working, going with starlink. Thanks

In December 2025 after a sudden increase in our internet rate, we negotiated a new rate of $50 monthly. That rate was to appear on our January 2026 billing. We have an email confirming that.
In fact our autopay account was debited $105.33 in January.
The February bill came in at $1.94. I naturally assumed that this was Ziply’s compensation for the overcharge in January. $105.33 plus $1.94 divided by 2 yields an average of $52.63 for the two months, or approximately the correct rate including fees and tax.

Then the March bill arrives at $127.59, instead of the expected $50 plus tax.
I immediately contacted Ziply about the discrepancy.
The Ziply agent’s position was that the January bill was correct, and the February bill was an error, and that I owe the February balance, plus the March payment. $103. No amount of evidence would deter this agent.
We then canceled Ziply's service.

Don't expect any agreement you make with Ziply will be honored.

In 41 years of home ownership the 5 worst customer service experiences we’ve had were Ziply! Currently we are on day two waiting for a service call. A truck came yesterday parked across the street and smoked for 15 minutes and left, never knocking on our door. There customer service agents are not well trained and patronizing. Wished I could give them zero stars.

Predatory up charges with services. They reel you in with low monthly fees. Then up charged aggressively. I don’t recommend staying with them past your new agreement term.

Save yourself hours of frustration and stay away from zipply internet. From bad service to being overcharged. Every month. I was charged for another full month two weeks after our service ended and accounts closed. Total scam. We were charged monthly for WiFi equipment we didn’t have.

Worst customer service ever!!! It has taken 6 months to get a refund that I still have not received.

Please do not use this service!!!

Ziply tends to punish loyal customers by raising the monthly fees on loyal customers and offering very low monthly fees on new customers. I called to cancel their service and the lady I talked to said "Have a very nice day" in a very rude tone. I don't think I will ever use Ziply any more.

We had state of emergency power, WI-FI, and Cell service was down from Wednesday the 17th until Monday the 22th. I was told by a Ziply employee that I can't get any credit from the outage because I had to call that day when the outage happen. The storm destroyed 9 nine bridges and several homes caused by mass flooding and extreme wind destroying the power grind. I paying $90.34 monthly and I signed up for paperless and auto-pay and I don't think have been getting the discounts from it. This is the worst company I have ever dealt with and never recommend anyone to this company as customer.

Ziply Fiber could’ve been the one that broke the cycle—great speeds, decent reliability, reasonable pricing. But then they decided to treat billing like a carnival.

When I first signed up, their app barely worked. I couldn’t view my balance, couldn’t make a payment, couldn’t even see a bill. It was pure digital incompetence. So, when the next billing cycle hit, their system double-charged me—two full months at once. Overdrafted my bank account and left me scrambling to fix their mistake.

Customer service eventually credited me back, and I’ll give them that much. But once you’ve been burned, you don’t trust auto-pay again. And apparently, that’s a punishable offense at Ziply, because now they slap you with a $10 “processing fee” just for paying manually. Ten bucks. For clicking Submit Payment. That’s not processing—that’s nonsense.

And here’s the cherry on this ridiculous sundae: if you want a paper bill mailed to you, that’s another $10 charge. Yes, you pay extra to receive a piece of paper they print themselves. They disguise it as a “$10 paperless discount,” but let’s call it what it is—a fee for daring to exist offline. Somehow, in their world, printing and mailing a statement is ten times harder than maintaining a fiber network.

They built a great network—then built a business model that makes you regret using it.

Rating: 2 stars. One for the internet speed. One for the comedy value of watching Ziply redefine the word “fee.”

Let me be crystal clear upfront: the internet service itself works fine. Speeds are reliable, uptime is solid, and I’ve had zero outages in over a year. If that’s all you care about, you might roll the dice. But the moment something goes wrong—especially with billing—you’ll descend into a bureaucratic hellscape so incompetent and disrespectful it borders on fraud.
I moved in January and requested a simple service transfer. By June, I noticed Ziply was charging me for both the old and new addresses—an error of over $500. I called, spoke to a polite rep who confirmed the mistake, apologized, and issued a refund. Since it exceeded $500, she said it would come as a check and could take up to 90 days. Fine. I waited.
90 days later? No check.
I jumped into online chat. The agent saw the refund “in the system,” claimed it was “in the mail,” and promised delivery within 14 days.
Three weeks later? Still nothing.
I called again. Friendly rep, powerless to help, promised a callback by end of day.
No call.
Called the next day. Explained everything again. Promised an email to a supervisor and a guaranteed callback by end of the following day.
No call.
Called back again and demanded to wait for a supervisor. After a hold, Kay came on—rude, dismissive, and acting like she’d already solved my problem before hearing a word. She claimed the refund was issued via “Wirecard” (a prepaid card—not the check I was promised) and told me to call the issuer. When I asked what to do if they had no record, she snapped, “They will,” and promised to call me back in an hour.
No call.
I called Wirecard. No record of any refund.
I called Ziply. Kay gave a flimsy excuse, then called Wirecard herself—getting the exact same answer I did. Her solution? Escalate to “upper management” with a guaranteed 48-hour callback.
No call.
I called back, demanded Kay again. The rep claimed “That person doesn’t work in this department” and refused to transfer me. After escalating to another manager—who had to message Kay internally to get her on the line—she gave another excuse, claimed she still needed to talk to upper management, and promised another EOD callback. I told her point-blank: “I don’t believe a word you say.” If no call came, I’d file a bank claim.
No call.
I filed the claim. My bank sided with me and reversed the charges. That’s the only reason I got my money back—not because Ziply did the right thing, but because my bank did.
This wasn’t a one-off. I’ve had multiple billing issues with Ziply before, each met with the same cycle of false promises, ghosting, and blame-shifting. The reps who want to help are handcuffed. The supervisors—like Kay—are either incompetent or actively hostile. The company’s process for refunds is a black hole designed to wear you down until you give up.
Ziply Fiber doesn’t respect your time, your money, or basic human decency. They’ll take your payment instantly but treat refunds like a game of hot potato. If you value sanity, choose anyone else. I’ll be switching the moment my contract allows.
TL;DR: Great internet. Abysmal, soul-crushing customer service. Never again.

Don't return calls, very very rude callus techs, one tech installing a line told my 80-yr old neighbor to Fu-k off. I called police to remove them from my property.

I have two issues: a technical issue and a customer service issue. I have had 3 outages in 1 month, 2 on the same day. My wife and I work from home, she is a therapist and has to cancel her appointments - which means she can’t bill = no money. It is an inconvenience for me, I am required to go into a near by facility so that I can continue to work on work WiFi. The biggest issue is when I used the chat feature. The first service agent ran a diagnostics and said there is no outage in your area so there is something wrong with your router. Tried to hard reboot, which did not work. I wanted to speak with a supervisor, she said they were busy and they will call me in within the hour. She said that she would book a tech visit tomorrow morning and ended the chat. I waited for a confirmation email or text, none arrived. I checked the app, no ticket. I had to use the chat again and the next agent confirmed that there was no ticket and it says in the last agents notes that I refused the visit and I only wanted to speak with a supervisor. I said that was incorrect, I wanted both. She sent me to a dept to schedule the tech appointment for the next day. I asked about the supervisor call and that person said that her supervisor tried to call me and it went straight to voicemail and it was full. I said that I am on my phone now and no call came through and I asked my wife to call my phone and we had to wait several rings for it to go to voicemail and she was able to leave a message. I asked if there is another supervisor to speak with, she said they all left for the day and to call again 2 hours from now because they had no manager coverage till then. She sent me to another person - I asked for customer complaints. She is said that she was billing but she could help me. She confirmed that I have an outage and there is no outage in my area and confirmed my open ticket. Then she said there is no Supervisor in her area and she escalated it and I should receive a call in the next 14 hours. The most disappointing customer service I have had. As bad as Comcast that I left to be Ziply customer.

If I could rate this company negative 5 stars I would. They are a complete scam and cheat you out of money. I was paying DSL internet through them, because this was the only service they provided in my area, and the only service I had available. They kept raising the price on this without notification. Most recently they raised the price to $75.55 per month, about a 50% increase from what they told me they were charging just a few months ago. Then I called to cancel the service, and they billed me several days before the due date and are refusing to refund the whole amount. When you call customer service you get someone in the Phillipines who will not fix your bill. This is only the latest issue I have had. I have had issues with them for years. I finally was able to get Starlink, so I am done with them.

When I subscribed to their service, the price was $49. A couple of years later, they hiked it to $55. Then to $60, now - $75.
They demanded credit card number for a $10 discount so in fact, they charge $85. This outfit abuses its virtual monopoly in our market which is illegal. I attempted to communicate this simple concept to their customer "service" located in the Philippines but apparently they are not bound to the US laws.
They promised fiber service YEARS ago but have never delivered, speed is slow but they charge $5 for "road maintenance". No kidding.
If there is any - ANY - alternative, go for it.

Absolutely unacceptable experience with Ziply Fiber. We called ahead of time and scheduled our cancellation for the 24th. During that call, we were explicitly told there would be no remaining balance and no further charges after that date. Based on that information, we canceled our service.

Fast forward—now we’re being hit with another bill and forced to make an additional payment due to their mistake. No explanation, no accountability. Just a shady charge after being told we owed nothing.

Ziply either lied or is completely incompetent when it comes to handling account closures and billing. Either way, I wouldn’t recommend this company to anyone. Dishonest, frustrating, and a total waste of time.

Several issues.
1) we signed up for a paper bill, paying extra $10 every month- and EVERY month the bill comes LATE. So, looks like one contractor from Chicago sends the bills out, another contractor in Cincinnati processes the payment and the head office has no idea what goes there! Ziply charges late fees- really??? Internet is not working properly- every day throughout the day there is no service- no point of calling. Because operators in Manila or somewhere else are just operators- cannot fix the problem. Ziply keeps upping the proce. Ridiculous!!