Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... See more
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See what reviewers are saying
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... See more
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... See more
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Company details
Information provided by various external sources
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Contact info
Unit 2 - York House, Avonmore Place, W14 8RW, London, United Kingdom
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
Don't use it, go to local dry cleaners
Drivers have no clue, you spend 20-30 minutes running around looking for them. They claim not to have basic information and make the experience painful.
Customer services kept me on hold for 15 minutes in the cold, standing outside in January waiting for driver who was apparently outside but not outside at all.
Would never ever use this service again and would go out my way to tell people not to use it.
10 January 2019
Unprompted review
Reply from Zipjet
Dear Edward,
I am so sorry that you feel this way!
The address had a small discrepancy which may have caused confusion for the driver. I believe the driver called you to try and get a better description of your location. Ideally, we do not want this to happen, and the experience should be seamless, but sometimes certain address do not appear entirely accurate on the GPS system.
I am sorry to hear that you were on hold for 15 minutes. We were trying to contact the driver on your behalf to get an accurate description of his location. Keeping you on hold for 15 minutes, is really not ideal, and we sincerely apologise for that!
We would like to offer you a small gesture of good will, as an apology for this. Please keep an eye on your email inbox, where you will received a voucher.
We hope you will consider giving us another chance to impress you in the future!
Best,
Sophie From the Zipjet Team
Zipjet missed the pickup-up time window…
Zipjet missed the pickup-up time window and completely missed the delivery time, only to deliver my laundry the next day. The evening of my scheduled delivery, I was notified that my delivery was completed. The delivery was then made the next morning. Why select delivery time windows if they aren't used.
Oxford shirts not folded with any care, folded in half and just stuffed in a bag.
I reached out to their customer service representatives and they were understanding but the service itself speaks volumes.
9 January 2019
Unprompted review
Reply from Zipjet
Dear Brandon,
Thank you for reaching out.
We are truly sorry that the the collection and delivery times were not adhered to. Sometimes traffic can cause drivers to be delayed, but we would always endeavour to inform our customers well in advance. We are so sorry if this was not done on this occasion!
Furthermore, we apologise for the confusion regarding the delivery already being dropped off. The driver completed the order on his app in error, and did not let us know. He then took it upon himself to deliver the next day. We do not want our drivers to do this, as we would like to be clear with our customers, and communicate properly.
We are sorry if this caused any inconvenience, and we have spoken to the driver in question.
The shirts would be best sent in as part of our Ironed Laundry & Dry Cleaning service, where shirts processed and charged per piece, are pressed, and can be folded if you choose. I can see you selected the Folded Laundry service which is our regular service wash that does not include ironing.
We are confident that you will have a much better experience next time, and do truly appreciate your feedback!
Best,
Sophie From the Zipjet Team
No problemo. Fast and clean
After my first order everything went as predicted. Clean, fast and without hassle.
20 December 2018
Unprompted review
Reply from Zipjet
Dear Daniel,
Thank you for your great feedback!
We hope you will continue to enjoy the service.
Best,
Sophie From the Zipjet Team
Good service
Friendly and efficient service. I’ve used Zipjet a number of times and found it to be quick and reliable.
20 December 2018
Unprompted review
Reply from Zipjet
Dear James,
Thank you for your feedback!
We are very happy to hear you are enjoying the service, and find it both quick and reliable!
Best,
Sophie From the Zipjet Team
DO NOT USE EVER
Do not use this service ever, I mean even if you’re stuck without an iron - you’re better off going naked to your event rather than putting yourself through the the miserable experience that is...Robjet.
My first time using the app, this company have either lost or stolen my £500 dress. Complete joke. STAY AWAY I MEAN IT.
16 December 2018
Unprompted review
Reply from Zipjet
Hello Anne,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We completely understand your frustration. We want to let you know that this is not a common occurrence and the whole team is doing everything in its power to track your item.
Furthermore, a member of our customer care team will be In contact to provide you with updates.
Again, we are sorry for the inconvenience.
Kind regards,
Sam from the Zipjet Team.
Not worth it
Hidden costs through VAT and split before colors/whites. Missing socks and underwear. Driver arrived earlier that arranged, luckily I had just returned back homr
15 December 2018
Unprompted review
Reply from Zipjet
Hello Yannis,
Thank you for your feedback.
We apologise for the negative experience you have had with the service. We want to let you know that it was not our intention to hide anything from you as we have always been transparent in terms of the cost of our service. We have a dedicated page on our website that shows the cost for each item which includes the VAT and all you have to do is to access the information (https://www.zipjet.co.uk/price-list). If you have any queries about the cost of cleaning, our dedicated customer care team will be more than happy to answer all your questions.
Furthermore, there is no excuse for the driver turning up earlier than the time slot. This is unacceptable and we will make sure that proper disciplinary action will be given so that we can stop this from happening in the future.
We are also sorry to hear that you are missing some socks and underpants. A member of our customer care team will be in contact and we will do everything we can to track the item.
Again, we are so sorry for the inconvenience.
Kind regards,
Sam from the Zipjet Team
Great service and app!
14 December 2018
Unprompted review
Reply from Zipjet
Hello Karolina,
Thank you so much for the 5 stars!
We are so glad that you are satisfied with the service and we are looking forward to serving you again in the future.
Kind regards.
Sam from the Zipjet Team
Lost item
I’m used to using this service more than two years-sometimes the quality of their service was not very good but mostly it was good enough, before.... They collected my clothes (12 items) from my house ( every time, before I give them to driver, I take a photo of my clothes), but they return me back just 11! After that, I wrote them about missed item which cost about 500 pounds, but, afte their investigation, it took long time, they replied me that they didn’t found my jumper and they refuse to compensate me lost item. Can you imagine that? What is the mess? And who must keep a responsible for that?
14 December 2018
Unprompted review
Reply from Zipjet
Hello Elena,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. The way our process works is that once our facility team receives the order, they will open the black bag, count the number of items, and inspect each one for issues. We will then send out an email which includes the number of items as well as the cost.
In your case, I'm afraid ur facility team only counted 11 shirts, and that is what they have logged and sent to you.
Nevertheless, we are sorry for what happened, and our customer care team will be n touch to resolve the issue.
Kind regards,
Sam from the Zipjet Team
Great service
Great service, fast delivery, would definitely recommend!
14 December 2018
Unprompted review
Reply from Zipjet
Dear Varya,
Thank you for this five star review!
We are very happy to have you on board.
Best,
Sophie From the Zipjet Team
Great!!
Great service, would recommend to anyone cash rich and time poor!!!
13 December 2018
Unprompted review
Reply from Zipjet
Dear Joe,
Thank you for your five star feedback!
Best,
Sophie From the Zipjet Team
missed multiple deliveries and…
missed multiple deliveries and collections, charged for a voucher incorrectly, overall poor experience.
To be clear, the driver never rang the door or contacted us... we I even waited downstairs for 10 minutes whilst on the phone to your customer service adviser.
11 December 2018
Unprompted review
Reply from Zipjet
Hello Paul,
Thank you for your feedback,
We sincerely apologise for the negative experience you have had with the service. We are so sorry that our driver was not able to meet you on some occasions, but I'm afraid they can only wait for about 5-7 minutes per order. If a customer is not around, they would have to move on to the next order.
Furthermore, we are also sorry that your referral credit was not applied to your order. We see that you have indeed entered the referral code, it's just that you were not able to confirm the phone number validation that we sent via text.
Nevertheless, we are sorry for the inconvenience.
Kind regards,
Sam from the Zipjet Team
Fast and efficient service
10 December 2018
Unprompted review
Reply from Zipjet
Hello Dharmesh,
Thank you so much for the amazing feedback!
We are so glad that you are satisfied with the service, and we are hoping to serve you again in the future.
Kind regards,
Sam from the Zipjet Team
Blaim to another company to not deliver…
Blaim to another company to not deliver my order on time and date that was expected is not what I deserve as a customer. Zipjet should have enough resources to not rely on their employees phone data to provide a service.
9 December 2018
Unprompted review
Reply from Zipjet
Hello Carlos,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. We want to let you know that this is not a common occurrence. We do have contingencies in place, it's just that the issue was network wide. We did not mean this to happen, but we are sorry that it did.
Nevertheless. we completely understand your frustration, so I will make sure that your feedback is relayed to the whole team.
Kind regards,
Sam from the Zipjet Team
Zip along to Zipjet online for…
Zip along to Zipjet online for Immaculate dry cleaning and a first rate laundry service, plus collection and delivery within an acceptable timescale, makes Zipjet a family favourite.
3 December 2018
Unprompted review
Reply from Zipjet
Hell Satch,
Thank you so much for the awesome feedback!
We are more than happy to help you with your laundry needs, especially during the holidays. We are here to make your life easier.
Kind regards,
Sam from the Zipjet Team
Discount was not applied
Discount was not applied, nobody knows why, they are "really sorry".
3 December 2018
Unprompted review
Reply from Zipjet
Hello Kasia,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. Our record does show that no voucher code was added to the account during the order process so the credits were not applied. It is a possibility that the voucher code might have been placed in a different space in the app.
Nevertheless, we completely understand that you have intended to use the voucher code, so we are more than happy to provide you with a similar discount which we can manually add to the order if you so choose.
We want to let you know that our dedicated customer care team will be more than happy to help, should you need any assistance.
Kind regards,
Sam from the ZIpjet Team
Order number- GB-E-40366
Order number- GB-E-40366
Recommended. Customer services are excellent at answering your issues. I will use them again.
3 December 2018
Unprompted review
Reply from Zipjet
Hello Simon,
Thank you so much for your amazing feedback!
We are happy to be of service and we are hoping to serve you again in the future.
Kind regards,
Sam from the Zipjet Team
Absolutely terrible the driver never came
Absolutely terrible the driver never came
I will not use the service again
30 November 2018
Unprompted review
Reply from Zipjet
Hello Tomasso,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. What happened was indeed unacceptable and we are sorry that this has happened.
We want to let you know that this is not a common occurrence with our service so we will surely investigate what exactly happened so that we can prevent this in the future.
Again, I am sorry for the inconvenience, and we are hoping that you can give us a chance.
Kind regards,
Sam from the Zipjet Team
Bad quality of work
Bad quality of work, completely disorganised delivery and collection.. would not recommend this firm although the customer service people were very helpful.
30 November 2018
Unprompted review
Reply from Zipjet
Hello Caroline,
Thank you for your feedback!
I'm sorry to see that you weren't happy with your Zipjet experience. Our goal is to make life more convenient for our customers and we will make sure that improvements are made.
issues might indeed arise sometimes, but we always make sure that any cases are handled as soon as possible and to your satisfaction.
Thank you so much for the feedback as this allows us to grow in the right direction.
Kind regards,
Sam from the Zipjet Team
Seamless transaction
Seamless transaction. Picked up and delivered exactly on time. No issues at all
29 November 2018
Unprompted review
Reply from Zipjet
Hello Pete,
Thank you so much for your amazing feedback!
We are certainly looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
Really bad experience
Really bad experience, the support team is useless when there is an issue. Also they might loose your shirts and refuse to fully refund you. Check terms and conditions before taking the risk.
28 November 2018
Unprompted review
Reply from Zipjet
Dear Amine,
I am sorry to hear that you feel this way regarding the service.
Upon investigating this case, it has come to our attention that you have 28 accounts under this name, all with introductory and promotional voucher codes. We also found many other accounts linked via the same address.
Due to this, I was unable to find the case you mention.
Best,
Sophie From the Zipjet Team
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