TrueLoyal - Loyalty Rewards Platform Reviews 59

We really love working with the people at Zinrelo. Anytime we have an issue or something we are trying to accomplish, they are always willing to help us set it up, or do some extra work on the back-end for us, to get it working. They are also very pro-active, with making suggestions of how they think we could get even better results from the Loyalty Program. They really are a pleasure to work with. They also did some custom work on our system, to get everything to work with an API with our Netsuite System. It makes it seamless for us, so that points are adjusted if customers make returns or exchanges. We love how it just works, without us having to monitor it at all. The only feature that I wish we could get to work better, is the system for bonus points. Because of the way our system is set up, that portion isn't automated for us, and we have to run it as a batch process, and issue bonus points with a delay, until we our outside of our return/exchange window. We are still able to use the feature though. Our customers have really enjoyed the addition of the loyalty program as well, so that they can earn certificates to use for their future purchases. We have gotten a lot of positive feedback since we added it. :)

Really easy to set-up and to start using right away!

Sid is an excellent presenter, clear and helpful. We are happy with our experience with Zinrelo thus far.

Very responsive service reps and they try hard to work with us when we present them with new scenarios. I would definitely recommend them to anyone considering a rewards program.

The meeting was very well run and very informative. All the important information was given clearly and no time was wasted. Thank you!

Sid gave us an excellent quarterly review. His meeting was well planned and skillfully executed. It was concise and solution-oriented. Very helpful suggestions and offerings from Zinrelo.

Zinrelo has been easy to set up, their support team is responsive, and a fair price.

We thought we had a decent rewards program in place until we implemented Zinrelo. Top to bottom technology and customer service are the first things to come to mind. Their assistance was top notch in getting us set up and if the need arises someone is always available to provide immediate customer service. We highly recommend Zinrelo and plan on enjoying this recent addition to our business!

Great customer service and availability! Always open to what we needed, and the tech team met all of our needs!

Zinrelo is a loyalty program which helped us boost our email marketing efforts. We were able to create customer segments and precise promotions to target these segments. Our promotions became more relevant to customer which automatically improved the conversion rate of such campaigns.

The Zinrelo loyalty rewards program is very sophisticated and yet easy to manage.

Great people to work with, always trying to improve our performance. The platform runs itself!

Zinrelo has helped our business shift away from promotions and increase customer lifetime value. We implemented Zinrelo in mid-year last year. This year in Q1 we’ve had a 20% jump in retention rates and 16% jump in customers making 5 or more purchases. Their team was great to work with during the implementation process, and their support folks have been quick to resolve any issues. Zinrelo has been a great partner for us, and we would definitely recommend them to others.

Really good business partner. I've been using it for 2 years now and I've always felt good about it. The staff is always ready in the answers and available.

Great Rewards program for our web site! Has been easy for customers to understand, and the service is great from Zinrelo. Growing our business and engaging our customers - lots of new and repeat visitors - very happy with this new addition to our business.

We had an excellent experience with the Zinrelo support team to quickly implement rewards on Bigcommerce. They also did some detailed custom work for us to go on and above what they needed to do. It is exactly the rewards program that we needed!

Zinrelo is a loyality program customizable that helped my business to create a solid bond with our customers and make them feel appreciated. i am happy we found Zinrelo , the staff is fridnly and prompt and able to help any customization need. the application is well thought off and covers all aspects of the loyility need.

Easy setup. Easy management. EXCELLENT customer service. We have repeat customers because of this reward program! You won't go wrong using Zinrelo.

We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.We were very impressed by the results. It was certainly a bigger impact than we had anticipated.

We were looking for a reward program for our marketplace bakerykart.com and finally we zeroed at Zinrelo.

The Zinrelo loyalty rewards program was very easy to set up and manage. We were able to get up and running very quickly. The customer support is superb.