Zing Reviews 586

Veryyy good 👍

Amazing referral program. Easy to open account. Great fx pricing.

Excellent I would highly recommend it to new customers

An excellent product, after joining, I used it for the first time on my travels to Turkey. I normally use Revolut, but Zing had a better exchange rate, so thought I would give it a go, and I was not disappointed. It worked without a hitch in all my normal places I frequent. Easy to use app, and the card is very cool looking too. Overall, I was super satisfied and will be using it again in my travels in December 2024.

Brilliant.

Very good service

Easy set up and funding. Great rates. Communication excellent.

Have been using Zing for 4 months now. Brilliant card. Have had no problems. Very easy to load money onto the card. Get the bank exchange rate. Used the card in Greece. ATMs charge the standard €1.80 withdrawal fee. Excellent product.

Very frustrating bank, it’s all good that they need to check payments for fraud, but every single transaction I try and send to friends and family gets flagged up and they send me an email and make me explain where I’m sending to, why and the reason for the transfer..I can understand doing it a few times but it’s literally every single transaction which is infuriating me now to a point I’ve stopped using the bank..Even to send a few pounds to a friend it’s gets flagged and returned to my account..They need to sort these issues out..Big bank like HSBC one of the worlds largest banks shouldn’t be having these teething issues

(sent to complaint at zing.me, after they still sent back e-mails asking if I am very very really sure I want to open a complaint, if you don't respond we won't open the complaint)

29 Nov 2024: I tried to send £34.9 from Zing to my TSB account (in the same name).
It ended up in a "Pending" state and you have sent me an e-mail asking for information. All the questions were irrelevant to this transfer (between my own accounts which I have clearly indicated when I initiated the transfer in the app) or you already had the information in your records, so there is no point asking them again:
- The full name of payee (including middle names) and how you know them -> Myself, I have indicated that on the payment initiation page, so you can see my name in your records
- The reason you're sending money to this payee -> Why do I need a reason to send money to myself?
- A copy of an invoice or screenshots of any messages to show why the payment is needed -> irrelevant when sending money to myself
- What you use your Zing account for -> irrelevant when sending money between my own accounts

Then I contacted support through the chat. After a long and painful discussion and after she having to call me over the phone we have concluded that there is nothing she can do. The team that can do anyting about this cannot be contacted, there is no phone number to call and they won't call me. No timelines could be provided as when the money would be actually sent from Zing to my TSB account.

I am raising the following problems in my complaint:
#1 Why does it take over two hours to send money from my Zing account to a high street bank account in my own name? Are you not using FPS?
#2 Why are you delaying these payments by asking irrelevant questions (no, it is not an FCA requirement, as none of the other banks or EMIs do this, they are more professional)?
#3 Why is it not possible to contact someone who can actually help or explain what is going on and can provide timelines or ask relevant questions from me that helps to resolve whateever issue there is?
#4 I feel like I have wasted so much of my time trying to talk to your support in chat and over the phone, trying to find information online how to get in touch with you, and now writing this complaint while Zing is sitting on (or using and having the benefits of) my money. I feel like you should compensate me for all the distress.

Wouldn't touch this bank again with a barge pole. Cannot be trusted, customer service is useless sending you round and round in circles only to tell you lies. Absolutely disgusting service. Has really begun to put me off using any bank owned by HSBC altogether, I'm so upset and angry. I recommend Chase or Monzo instead, so trustworthy and helpful! Truly a safe and enjoyable experience to bank, unlike this bank which has caused nothing but trouble since joining.

No stars.
A complete farce. I applied for my account and physical card on 23rd October, I'm not tech savvy so wanted to use a card. This didn't arrive until 26th November. I used the qualifying spend on the day it arrived only to be told I had not met the deadline for the qualifying spend as advertised and endorsed by MSE. I have been penalised for this delay which was no fault of mine. When I disputed I was told I could have used the digital app... why would i order a card and waste plastic if I was able to do this?
I know someone else who had a very similar issue and they were given the £30 as a goodwill gesture???
It took 2 days for them to get back to me with the same response.
Customer service at its absolute worst.
I hope they earn some nice interest from me.
I find it interesting that they reply to positive feedback but not negative... that in itself speaks volumes

Bank full of liers
Bank claims they said me multiple emails this isn’t true!
Staff at this bank are unaware of a concept of leaving voicemails too

I registered for Zing weeks ago now and am still waiting for my account to be reviewed, I have messaged them several times and keep being told they will message me when open. I asked about £25 incentive if I would still be eligible as it’s taking a while to get the account open but was just told they can raise it with the team if there is a problem. Still waiting :0(

No stars! Zing received my (Zing "Founding Member") instant transfer from its parent bank, HSBC. Over the next 12 hours, Zing issued 6 consecutive e-mails, each demanding multiple pieces of sensitive financial information. After responding in full to 5 of these, I finally had enough and demanded that Zing cancel my transfer and refund the money to the originating HSBC account. Zing "processed the refund" but could not say when they could refund the money. I am still waiting to receive my funds and Zing has given no indication of when that might be. This is the opposite of what anyone wants in a money transfer service: avoid.

Have been waiting for 1 month to be accepted for this service.
App still states:
We need to review your application.

When contacted regarding the delays, all I am told is:
We are busier than usual, and It can be up to 14 days to review your application & the relevant team is reviewing your application.
When asked about the delay and if I will still be eligible for the £30.00 cash back, all I am told is:
when the relevant team has reviewed your account, you can contact us.
Poor service!!

The rate is good and the conversion to foreign currency was quick. However....

I sent 2 payments to a company one small and one larger. Questions were asked about details of the company etc..Fine. Smaller payment processed and transferred after about 1 week. Slow but acceptable. The second larger payment (to the same company) has now been over 2 weeks from payment and there is no sign of the transfer being completed. There is no phone number available, only App messaging. The only answer they have is "It is being reviewed by an intermediary bank". They will not provide any information on which bank this is and no information on how long this may take. When I questioned about having the transfer cancelled, they said the cancellation would have to be "reviewed" and they would be unsure how long it would take to return the money. It feel like there is dishonesty in the company and that they are holding the money for their benefit. A money transfer does not take over 2 weeks especially when a transfer has already been approved for a smaller amount. Use another company.

Love this service!
V thorough setup process took a little while because of having to take photos of identity documents, but once done the rest was a breeze.
Got a physical card in just a few days.
Loaded GBP initially and used the card with pin in a UK shop.
Then swapped to my holiday currency and successfully used the card in person and online to make purchases.
Added more GBP and swapped whilst abroad with no issues.
The exchange rate is superb and because it's a Visa (updated, I said MCard originally), it was accepted everywhere I tried to use it.
Very happy!

I've never had an account on line before. It is simple to set up and easy to use. I set it up for a holiday and changing currency is so easy

So easy to join and the rewards are great

Lovely site, easily to open with lots of bonuses