I believe that this app will develop into an excellent option however currently there are some shortfalls. Let me add I have only used it for at home workouts. First is not being able to save a wo... See more
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Review summary
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What people talk about most
Based on these reviews
The Zing app is flexible and the workouts have enabled me to build my strength and fitness in a way that suits me. Way cheaper and more efficient than going to a gym - less Social of course! The AI co... See more
Company replied
This is a good app. It keeps me motivated, sets up a plan for me. I like that I can go between a gym and home setting. The coaching works pretty well. I plan to keep going with this at least for a... See more
Company replied
The app overall is great , I have been motivated and appreciative of the sessions and how it changes workouts according to my needs. I wish the app could sync with my Garmin watch, and if you could m... See more
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Company details
About Zing Coach
Written by the company
Zing Coach can tailor your workout by location (gym or home), duration, intensity, available equipment, target muscles, and even health restrictions.
Contact info
1209 Orange Street , DE 19801, Wilmington, United States
- support@zing.coach
- zing.coach
3.4
Average
367 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I signed up for the free trial
I signed up for the free trial, canceled it well before it ended, and STILL got hit with a $38.95 monthly charge. No customer support, no refund, no accountability. This company is preying on people's trust. Absolute scam—do NOT give them your payment info.
14 August 2024
Unprompted review
Reply from Zing Coach
Hello Benjamin,
We're truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide. We'd like to resolve this issue promptly for you. Please reach out to us directly through the ‘Contact Zing’ option in the app's settings or by emailing support@zing.coach with your account details. Our team will look into this and ensure that your concerns are addressed.
Thank you for bringing this to our attention, and we look forward to helping you resolve this matter.
Best regards,
The Zing Coach Team
Absolutely recommended
The app is amazing, i have reached goals I never did before and staying consistent. The customer support is amazing and the database is great! 5*
10 December 2024
Unprompted review
Reply from Zing Coach
Hi João,
Thank you so much for your kind words! We're so happy to hto hear that the app has helped you reach goals you never thought possible, and that you're staying consistent. It’s fantastic to know you appreciate both our customer support and the database. Your feedback means a lot to us, and your 5-star rating truly brightens our day!
We’re always here for you whenever you need assistance, and we're excited to continue supporting you on your journey. Thank you once again!
Great app
Great app, it has helped me to increase consistency and progress on my training, either at home or at the gym. AI and customer support are also superb.
5 December 2024
Unprompted review
Reply from Zing Coach
Hi Ricardo
Thank you for sharing such wonderful feedback! It’s amazing to hear how Zing Coach has supported your training journey, both at home and in the gym. We’re especially glad that you’re enjoying the app, AI features, and our customer support.
Your kind words mean so much to our team and motivate us to keep improving. If you ever have suggestions or need assistance, don’t hesitate to reach out support@zing.coach—we’re always here for you!
Wishing you continued success in your fitness journey! 💪
It wasn't for me at this time but what…
It wasn't for me at this time but what I was impressed with was the speed and flexibility of the customer service. They were very helpful in providing my refund - and to be honest, when I am ready to tackle my fitness Zing will be where I go to first because of this experience.
19 November 2024
Reply from Zing Coach
Hi Curtis,
Thank you so much for your thoughtful feedback! We completely understand, and we’re thrilled to hear that our customer service impressed you. 😊
We're grateful for the opportunity to assist with your refund, and we’re honored that you'll choose Zing when you're ready to tackle your fitness journey. We’ll be here whenever you’re ready, and we look forward to supporting you in the future! 💪
Amazing team and service
Amazing team and service, the IA coach is helpful and routines are well structured and can be edited to your needs.
1 December 2024
Unprompted review
Reply from Zing Coach
Hi DM,
Thank you for the wonderful feedback! We’re so glad to hear that the IA coach and customizable routines are helping you reach your goals. Your feedback means a lot to us, and we’re so glad Zing is making a positive impact on your fitness journey.
Thanks for being a part of our community! 🥰✨
I highly recommend this app
I highly recommend this app. I like how detailed the work outs are and how it adjust to what suits best for you. It's really helps me stay on top of my work outs everyday. I also like the reminder it gives. Plus having an actual schedule of different work outs the zing coach provides.
28 October 2024
Unprompted review
Reply from Zing Coach
Hi Shaylyn,
Thank you so much for the kind words! We're thrilled to hear that the app has been helpful in keeping you on track with your workouts and that you enjoy the detailed routines and reminders. It's great to know the schedule feature is working well for you!
We appreciate your recommendation and are excited to continue supporting your fitness journey. If you ever need any assistance or have more feedback, don’t hesitate to reach out!
I love this app!
I wanted to take a moment to express how much this app has motivated me to exercise more consistently. Since I started using it, I've built a regular routine, and the results have been incredible—it's honestly better than any instructors I've had in the past! I've noticed many positive changes in my body and energy levels, and I truly appreciate the improvements to the app.
That said, I have a few suggestions for further enhancement:
Combining Calisthenics with Weight Training
I currently follow a calisthenics-based routine, and I would love the option to combine this with weight exercises. While I’m really happy with my current routine, incorporating both elements could help me progress even further. It would be great to have a weekly program that blends calisthenics with weight training to avoid the daily hassle of manually adding weights to my schedule.
Greater Variety of Exercises
It would be fantastic to see more diverse exercises in the app, particularly ones that incorporate equipment like kettlebells, boxes, ropes, and other functional tools. Adding more variety will keep the workouts fresh and challenging.
Routine for Older Adults
Lastly, I’d like to request the addition of a routine tailored for older adults, especially those who are new to exercise. I recently shared the 7-day routine with my 69-year-old mother, but the exercises, while useful, were too intense for her. A routine with lighter weights and more beginner-friendly movements would be invaluable for people like her who are just starting their fitness journey.
Thank you again for all the hard work you’ve put into this app
27 November 2024
Unprompted review
Reply from Zing Coach
Hi Johana,
Thank you for your amazing feedback! We're thrilled to hear the app has helped you build a consistent routine and achieve great results!
We appreciate your suggestions and will look into adding a combined calisthenics and weight training program, more exercise variety with equipment like kettlebells, and routines tailored for older adults.
We’re so grateful for your thoughtful feedback and will continue to improve the app to better meet your needs. Keep up the great work, and don’t hesitate to reach out if you have more ideas or questions! Thank you so much!
Says it’s free and you fill out all the…
Says it’s free and you fill out all the forms to be asked to pay. Swivel on it.
24 November 2024
Unprompted review
Reply from Zing Coach
Hi David,
Thank you for your feedback! The Zing AI app is indeed free to download and you can explore its functionality before deciding if the premium version suits your needs. Payment is only required if you choose to upgrade to the premium features.
If you decide to test Zing AI, we would be happy to offer you any help you need!
Best regards,
The Zing AI Team
Odd request answered great
I needed to change my email due to no longer having access. I got quick responses, kind responses, and utmost customer service for my troubles. The app is efficient to use as well. Thanks to Jo in customer service!
22 November 2024
Unprompted review
Reply from Zing Coach
Thank you so much for taking the time to share your experience with us! We’re so happy to hear that you received prompt, kind, and helpful support while resolving your email issue. It’s wonderful to know that the app has been efficient for you as well.
I’ll be sure to pass along your thanks to Jo in customer service—your feedback means a lot to us! If there’s anything else we can do for you, feel free to reach out.
Thanks again for choosing Zing!
I love using the Zing app because.....
I love using the Zing app because it lets me work out at home or gym of any size, with or without equipment. The flexibility of customizing workout times and focus areas, combined with the countdown timer and live video feature, makes it so convenient to stay on track and get an effective workout.
21 November 2024
Unprompted review
Reply from Zing Coach
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the flexibility and convenience of the Zing app. It’s great to know that the ability to customize workout times, focus areas, and the live video feature are helping you stay on track and achieve effective workouts—whether at home or in the gym.
Your feedback is invaluable to us, and we’re so glad to be part of your fitness journey. If you ever have any suggestions or need further assistance, don’t hesitate to reach out at support@zing.coach
Keep up the great work, and thank you again for choosing Zing!
Not worth £34.99 pcm
I concur with the users who have flagged up the extortionate cost of the app. I signed up to a £13.99 pcm subscription but have been charged £34.99. Customer services are prompt to respond but only to direct you back to the app to glean the information you require. I have opened every single tab, the information I require re membership package options is not there. Why will a human being not help with this?
As a personal trainer I can confidently agree with the users who say that the library of exercises is limited, and the coaching is mediocre (at best).
I like that the app keeps me accountable but it is definitely not worth £34.99 per month.
16 November 2024
Unprompted review
Reply from Zing Coach
Thank you for sharing your feedback with us, and we’re truly sorry to hear about your experience.
Regarding the charge discrepancy, we sincerely apologize for any confusion or frustration. The subscription fee you mentioned might be related to a different membership package or an issue we need to look into. Please reach out directly to our support team at support@zing.coach, as they are the best resource to help resolve billing issues and clarify your membership options.
We also value your feedback on the exercise library and coaching. We’re committed to improving our services, and your insights are vital to that process. Rest assured, our team is here to assist you and ensure your experience with Zing is a positive one.
Please don't hesitate to reach out if you need further assistance. We’re here to help!
Unfairly charged on a weekly subscription.
I tried the one week subscription. Unfortunately I could not make the best out of it and stopped my subscription. Weeks after I noticed that I had been charged every week from by credit card. I sent a message through the client support email but I never had an answer. To this day I have been unfairly charged and not been refund. I just deleted my account on my mobile app out of frustration after trying to log in on my computer, unsuccessfully, to manage the issue. Impossible. I am awaiting to have some feedback please.
15 November 2024
Unprompted review
Reply from Zing Coach
Hi Clara,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We want to confirm that we have now fully processed a refund for all unexpected charges related to your subscription. It sounds like there was a miscommunication regarding the cancellation, and I apologize for any inconvenience this has caused. Our goal is always to provide a smooth and transparent experience, and I’m sorry we missed the mark here.
If you have any further questions or need additional assistance, please don’t hesitate to reach out directly at support@zing.coach. We appreciate your patience, and we hope this resolution helps address your concerns.
I could next get the app to work on my…
I could next get the app to work on my phone or laptop. I have been charged from may 2024 £38 on a monthly basis. When enquired i was told i will be give a month free to use the zic coach app. When my id itself was not allowing me to login how would i use the services. I need full refund from may2024 onwards. I will never recommend your app to any customers. They cannot even provide proper app support. They just go on deducting funds after trial prriod. Never trust them
13 May 2024
Unprompted review
Reply from Zing Coach
Hi Roshni,
this is Yaroslav, Head of Support. I'm truly sorry for the frustration you experienced and for our initial mishandling of your case. After reviewing your situation, we've issued a full refund for all payments since May 2024. Additionally, we’ve implemented internal measures to ensure cases like yours receive the attention they deserve from the start.
Thank you for giving us this feedback—it’s invaluable in helping us improve. If there’s anything more we can do, please don’t hesitate to reach out. We’d love the chance to restore your trust.
I really like the app but...
I really like the app and have genuinely seen huge progress. For an AI powered app, I think it lacks customisation. For example, the goals that you can set - lose weight - gain muscle - get in shape. It would be great if you could say "washboard abs," or whatever it is you want.
My biggest peeve is with the body composition scan. I get wildly different results between scans and from room to room. There is such a wide margin between scans that I don't find them useful at all. It's annoying because the app has helped me reshape my body, but the scan tells a different story.
The scan was advertised as free with the paid version of the app. This is not the case. I had to pay £20 extra after my initial payment.
You will find that Zing keeps pushing more paid services even though you're a premium member. You would think that with such an expensive membership price these things would come as standard.
13 November 2024
Unprompted review
Reply from Zing Coach
Hi James,
Thank you for your feedback! We’re glad to hear you’ve made great progress with the app. We understand the desire for more customization, like specific goals such as "washboard abs," and we’re working on improving this in future updates.
We apologize for the inconsistencies with the body composition scan. Our team is actively working to improve its accuracy. In the meantime, we recommend using it as a guide alongside other measurements.
Regarding the scan being free, we’re sorry for the confusion. If you have any further concerns or need assistance, feel free to contact us at support@zing.coach. We’re here to help!
Thank you for sharing your thoughts, and please reach out if you have any questions!
Customer Adapted Routines
Really like weight-lifting routines that are adaptable to customer's time and available equipment. But at the same time, it is hard to follow out-of-regular format certain days.
11 November 2024
Reply from Zing Coach
Hi Sofi,
Thank you for sharing your thoughts! We’re thrilled that you’re enjoying the flexible weight-lifting routines that fit your time and equipment.
We understand some days make it harder to stick to the usual format, so if you have any feedback to make it easier, we’d love to hear it!
Thanks again for helping us improve Zing Coach, and if you have any questions, please feel free to reach out at support@zing.coach.
No refund - watch out they are crooks
This ai was average
They take your money and have no refund policy
The trial tricks you
It’s a scam
9 November 2024
Unprompted review
Reply from Zing Coach
Dear Happy Chick,
We’re sorry to hear that your experience didn’t meet your expectations. We strive to offer a service that brings real value, We understand concerns about subscriptions, and we’re here to help clarify and make sure you feel supported.
To address refunds, we do have a process in place and encourage you to contact us at support@zing.coach so we can assist you directly. We’re committed to ensuring our users have a positive experience, and we appreciate your feedback as we work to improve.
Thank you for bringing this to our attention, and please let us know if there’s anything specific we can do to help.
Paid for the app still not received any…
Paid for the app still not received any access to it!
9 November 2024
Unprompted review
Reply from Zing Coach
Hey Lucie,
It seems that you're experiencing login issues with our product, that could happen due to several reasons. Could you please reach out to support@zing.coach and mention you want to speak with Yaroslav?
In case you were in contact with support previously, but didn't get a resolution to your problem - please reach out to us one more time mentioning the name above: Yaroslav.
I would make sure you get a resolution.
Zing is absolutely brilliant
Zing is absolutely brilliant! Not only does it give you exercises suitable for you, it analyses you using your camera which then tells you so much information!! It’s a great app!! 🥰
2 November 2024
Unprompted review
Reply from Zing Coach
Hi Elliese
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re enjoying Zing and finding the personalized exercises and camera analysis helpful. Your feedback means a lot to us, and we’re so glad Zing is making a positive impact on your fitness journey.
Thanks for being a part of our community! 🥰✨
The app didn't work.
I couldn't even get the application to work. It kept on saying my password was incorrect. I did several resets with the same result. I got skeptical and cancelled my subscription. What I also didn't like about the sign up is the additional fees for the body scan and an additional fee for meal plans.
4 November 2024
Unprompted review
Reply from Zing Coach
Hey there,
It seems that you're experiencing login issues with our product, that could happen due to several reasons. Could you please reach out to support@zing.coach and mention you want to speak with Yaroslav?
In case you were in contact with support previously, but didn't get a resolution to your problem - please reach out to us one more time mentioning the name above: Yaroslav.
I would make sure you get a resolution.
ONE WEEK PROS AND CONS
I have been working out regularly for 40 years and have used many apps, Jefit, Fitbod and probably others. I thought the Zing with the AI would be neat to try. I gave it a one week try (then I am going on vacation) and plan to give it one more week when I return.
Pros: The workouts are excellent. I felt good soreness in several body parts which is a good thing. Probably the best workouts I ever had from an App. This main pro may overcome all the Cons.
Like the fact that Zing responds to comments on this site. Question: is it Zing or its AI? Answers sound a little formulaic. Or maybe the AI was trained by the person who answers these comments.
Cons: The photo body scan doesn't work. At my best, I am 14% fat; the scan had me at 4% and urged me to gain weight. The body scan itself was closer to my actual body composition, but the price is not worth it when I can get a Inbody scan at my club for $15.
Versus the other apps, it was the least intuitive. Finding the page to record results requires you to go backwards two or three steps. Finding the history page required me several times to ask the AI where it was and it gave two different answers (either/or not, both)
Like most apps that recommend workouts, Zing does not allow your own exercises. It would be nice to allow customized exercises; seems there are almost an infinite number of exercises out there; if the AI can't use customized exercises in a workout, that's ok, we can add it or replace a particular exercise when we think it is appropriate.
Plan to try a second week of workouts when I return and then make a decision to go for the full year or not
4 November 2024
Unprompted review
Reply from Zing Coach
Hi Scott,
Thanks so much for sharing your feedback! I’m really glad to hear you’re enjoying the workouts and feeling the benefits. It’s great to know that you’re getting some of the best workouts you’ve had from an app.
I also appreciate your honest thoughts on the areas that could be better.
It’s awesome that you’re feeling sore in all the right places after the workouts. We aim to provide challenging routines that get you results, so it’s great to hear that’s happening!
I’m also happy you noticed how we respond to comments. We’re always here to help and make sure you’re having a good experience.
I totally understand your concerns with the body scan. It’s designed to give an estimate, but I know it’s not as precise as something like the InBody scan. We’ll definitely consider your feedback on pricing and services moving forward.
Thanks for mentioning the navigation issues. We’re always looking to improve the app, and we’ll make sure to take a closer look at how to make things easier to find.
I also love your idea of adding custom exercises. That’s something we’ll definitely consider as we keep improving Zing.
I’m glad you’re giving Zing another week, and I hope we continue to improve your experience. If you have any questions or need help, don’t hesitate to contact us at support@zing.coach We’re here for you!
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