Zima Dental Reviews 

5,936
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,386 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the dental pod and cleaning tablets make... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent performance and... See more

Customer service

Users describe positive interactions with customer_service, noting prompt, efficient, and cheerful support... See more

User experience

People report positive experiences with user_experience, highlighting that ordering is easy and the website... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zima is one of the fastest I’ve experienced to respond via email. They help resolve any problem or questions I have. I love the product and recommend it to most family and friends!

Rated 5 out of 5 stars

I really like my Zina Dental Pod! My night guard is so clean. I also am using the subscription so I automatically get a 3month supply. I had gotten a number of refills before signing up for the subscr... See more

Rated 5 out of 5 stars

Even though the product we wanted was going to be delayed a little, Customer Service was right on top of things and kept us informed. We have several questions that were answered by real people - n... See more

Rated 5 out of 5 stars

very satisfied with the product and the service provided by the customer service team replying to my questions regarding the pod pro. thanks for the help! keep the good work!


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,936)

2,479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely worth the purchase

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and press a button! Literally no effort at all.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had bought Zima first.

I bought a competitor’s product that stopped working. The manufacturer replaced it but it too stopped working. I’m finished my orthodonture and now use a retainer at night only. I really disliked cleaning my trays with a toothbrush and wanted a new appliance but thought I’d give Zima a try. I like the design which is sleek and neat and so far the unit is performing well.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - keeps my retainers squeaky clean, especially because I wear them every night. Definitely recommend.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Wish I had seen these reviews before buying…

Wish I had seen these reviews before buying! It’s a scam. My night guard showed no change, and after sending 6 videos proving so, they offered a 25% refund. 30 day policy is not valid.

3 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Excellent Product!

I've been using the Zima dental pod for over a year. It's simple to use and makes cleaning my oral appliance for sleep apnea one less thing I have to think about. I can see how clean the oral appliance is when I take it out of the pod. Excellent product!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

So far, I am pleased with the product.

However, buyers be warned. Their customer service is atrocious. On their web site they say that returns are effortless. Absolutely not true. I succeeded in returning an item but it took a large amount of time dealing with multiple customer service people who seemed unable to communicate effectively or indeed to even understand my emails. Once the item was returned successfully I had to enter into yet more ridiculous emails to chase my refund. My guess is that there is a possibility that they have been instructed to block returns. I also experienced poor customer service when I wanted to cancel a subscription. On the website it seems impossible to cancel a subscription. Poor responses from customer service.

2 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Great device

Great device! I do wish the inside had a bit more room so my retainers aren’t partially stacked on each other. Other than that, I love it!👍

28 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought the Dental Pod Pro in May…

I bought the Dental Pod Pro in May 2026. It developed a fault while still inside the
12-month warranty.

Over the course of the claim I received 16 emails, each requesting further information,
with no resolution offered at any point. I abandoned the claim because the time cost
exceeded the value of the product.

I'd have no issue recommending the device itself. I can't recommend buying from a
company whose warranty process is this attritional.

31 July 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I’ve reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

I'm very happy with the DentalPod

I'm very happy with the DentalPod. After every cleaning, my mouthguard feels as fresh as it did the day I received it. Plus, the DentalPod is very compact, which makes it easy to carry around.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was the Support Team

What made my experience great was the help that I received from Zima Dental Support Team. They were so dedicated to making everything right! I had purchased a bundle, and there was a delay with Pro Pod being shipped separately. I reached out to the team and their response was immediate and they were accommodating in every way.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Dental Pod is a great product

Dental Pod is a great product, and remarkably quiet for an ultrasonic device.

However, if you keep it in a bathroom cabinet, filling and emptying it can be a bit of a hassle. That's why I've reordered the Dental Pod Pro!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Investment in oral health

I’ve invested a lot of money in my oral health and hygiene so extending that to the care of my retainers was a no brained once I learned about Zima! In the same 5 minutes it takes for me to floss and brush, my retainers become perfectly clean like brand new and I know there won’t be any gunk getting between my retainers and my gums and teeth.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

amazing.

i love this dental cleaning pod. it's changed my life. i don't know why i waited so long to get one. thanks zima dental!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer server It’s definitely the best I’ve seen! Quick response to my email and very helpful.
The product arrived very quickly and works great!

29 July 2026
Unprompted review

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