Zhiyun tech Reviews 17

The Zhiyun Molus X100 has good light quality and build overall, but the battery life is extremely short. Even at 50% (50watts), with full battery charged, the battery drains very fast — only around 15 minutes of use. Replacement batteries are also quite expensive, which makes it hard to justify the cost.
Nice concept, but definitely not worth it if you plan to use it on battery power.

Terrible customer service. Won’t fix a clearly faulty gimbal.

i ordered a MOLUS X100-RGB and i still did not receive any news for 14 days...

I recently bought a zhiyan smooth 3, as an entry level gimbal. It was released in May, 2021, so only 4 years old. When I attempted to use the gimbal, I found that it can only be used with an app (my phone paired via blue tooth), but the smooth 3 is no longer supported by any Zhiyan app, making my gimbal an expensive piece of perfectly working junk. This is SO bad for our already fragile world - a shocking waste of resources just so they can make more money with the latest 'thing'. Makes my blood boil - I won't buy from them again.

The gadget stopped working & nobody is replying to my emails. Do not buy their products, they are all faulty.

The company is terrible, but it’s hard to find words for the quality of their software you will have to use for their products, ZY Play for gimbals. They want you to allow location services, send device information and when this in itself is not horrible enough to agree on the conditions I will copy below. Stay away from this company:

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I read some of these negative reviews but gave them a shot anyway. Ordered two FIVERAY M40 lights from them. Got the receipt saying "2-3 days to process" and "4-7 days to ship"... I did not receive any updates after 3 days and couldn't get an update via email. On the 4th day I set out to cancel the order but before I could, the US Postal Service shows up at my door with both of the lights... which are awesome... well packaged, high end lights. I'll definitely order from them again.

I’ve ordered some products to be delivered in 3-7 days but didn’t hear back for 21 days. They didn’t deliver any tracking info nor responded to my emails/questions. Thanks to PayPal, I requested a refund and got my money back.

my gimbal (if thats what you want to call it) does nothing. The lights flash ........that's it
NEVER BUY this its garbage.

Did Camera test recently, all their products sucked. This isn't about customer service, or delays in orders, it's about the fraudulent quality of their products. If it's not missing parts, it's the overbearing added weight of the crane 3, or their god-awful transmitters or receivers. I got these products for free, and now I know why. It's offending me they exist and will never purchase products from Zhiyun or their country of origin for that matter.

Waiting for delivery over 1 month, after 1 month they told me to wait another month or ask for refund, i ask for refund it was quick, but customer service is terrible.

I Bought a Crane 3s smartsling kit when I got the kit was missing half the parts . I contacted their customer service and told me to send them picture of the invoice which I did and they had nerve to tell my I bought gimbal kit from a unauthorized dealer and refused to send me the missing parts or replace the whole kits . I will never ever buy another Zhiyun gimbals ever against.

I bought the Zhiyun Smooth X mobile phone camera gimbal from new which was an authentic genuine product from an authorised eBay store.
When I received this product it was okay and has included an app called XY by for it to work.
With only a few uses the Smooth X gimbals swivel mechanism completely snapped! The gimbal is now useless!
I contacted Zhiyun about the failure when opening and closing the Smooth X gimbal and was told to send it back to the manufacturer because it was still in its manufactures warranty.
I have been given a postal address in Walstraat, Germany, which I am to send the gimbal back to await a final response
I have now sent the gimbal back to Germany twice and covering the costs associated of the postage and packaging the medium size parcel from London in the UK.
It seems to be a problem with the address and is not able to receive the parcel or sign for the parcel at the address given to be by the Zhiyun tech support.

Zhiyun are terrible and offer a terrible customer service.

Avoid! This company took a preorder and after a month of waiting and chasing they told me the item would be shipped in 2 days. A week later they said the product is out of stock!??They then told me to take my money back and order it on Amazon instead for a quicker service, but for that privilege they said I have to pay more for the product because it’s no longer a pre order!

Sells on UK web site; says ships from UK warehouse but won’t give VAT invoice as “does not include VAT”.
So either the item doesn’t ship from UK or they are not VAT compliant.
Awful way to do business “official store”. Avoid unless you want to get hit by import and VAT fees on top.