On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Edited after company responded to my email: As described by many reviews here, I was automatically signed up to a monthly subscription, costing over £22 per month without my knowledge. Do not ord... See more
Company replied
Same to everyone else's reviews - lost hundreds of pounds just by buying a single razor whose quality was horrible. They do not warn you about the added subscription and make it free with hot first pu... See more
Company replied
So disappointed to realise this is a scam company. Just read the reviews and see that I’m not the only one to realise there are over 6 mths of “subscription” charges to my account now. Crap product an... See more
Company replied
1.4
Bad
91 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give zero star I would
If I could give zero star I would. Horrible company that stole 370$ of my money over the last few months without me knowing. I bought a razor that was cheap as hell and then return it. Apparently the razor came with a membership?? Wasn’t aware of that and since then I’ve been charged 41$ every month without me knowing. It’s a f**king scam that will try in any ways to get your money. Stay far away from these assholes.
15 April 2026
Unprompted review
HORRENDOUS
HORRENDOUS. I purchased a shaver from them back in July last year, I had no idea this had automatically signed me up to a subscription with them. A subscription for NOTHING might I add!!! I was unaware of this payment being taken from my bank account, I only just found out about it and they have taken £229.16 in total from my account for NOTHING!!! I have emailed the customer service account demanding a full refund! DO NOT BUY FROM THEM!!
4 April 2026
Unprompted review
Subscription Trap
Subscription trap! They are an online drop shipper of this one razor, and get their main revenue source from this subscription trap using dark patterns. I hadn’t realized they had been charging me $30 dating back to July - 9 months ago! I have requested a refund three times and they have accepted on the third attempt, but I had to be extremely firm with them. Hopefully the refund will be processed as agreed. Initially they refuse the refund and offer a discount on the useless subscription (haha they must be crazy) or one month refunded. The subscription we are all paying for is for “VIP Prices” but they only sell one product, so unless we are all buying the same shaver twice a month at a discounted rate, the “VIP Savings” subscription is totally useless.
Be careful everyone, you either buy the rubbish shaver at $70, or you pay $20 for it and automatically get locked into this $30 monthly subscription. They are your only two options.
16 June 2025
Unprompted review
Found out they have been chancing me…
Found out they have been chancing me for months for a membership I never signed up for just because I brought from them one time and there is no way for me to stop them
26 January 2026
Unprompted review
Reply from Zertoo
Thank you for sharing your experience. We sincerely apologize for the frustration this caused.
We want to clarify that we do not charge customers for a membership without consent. In some cases, a discounted subscription or auto-renewal option may be selected during checkout, which can result in recurring charges if not canceled. That said, we understand how this may not have been clear, and we’re very sorry for the confusion.
Once this was brought to our attention, the subscription was immediately canceled, and no further charges will be made. If any charges were applied that you did not intend, they have been reviewed and addressed accordingly.
We truly regret that this situation caused stress and inconvenience. Your feedback is important to us, and we are actively improving our checkout and communication to ensure everything is clear and transparent moving forward.
— Zertoo Customer Support Team
TOTAL SCAM!! GET A REFUND
As others have discovered, absolute scam of a company. I only discovered over $300 aud of charges when I received an order confirmation this week. I went back to them to cancel and request a refund. At first they offered a month free, lol, but I insisted on a full refund as this was stealing and illegal as I have never authorised these charges. I have received a full refund this morning so am writing this review to let others know, you need to be persistent when requesting a refund. I also said I would go to my bank and open a fraud case on my card. I did laugh as even with the final email confirming my full refund, they offered a discount on any future purchases - yeah right! DO NOT BUY FROM THIS COMPANY, THEY ARE JUST OUT TO RIP PEOPLE OFF!!! I did learn a lesson that I should check my cc statement more often!
22 January 2026
Unprompted review
Reply from Zertoo
Thank you for taking the time to share your feedback.
We’re truly sorry for the frustration and distress this situation caused. We want to clarify that all charges on your account have now been fully refunded, and no active subscription or future billing remains.
In some cases, subscription-based offers or renewals may be selected during checkout, which can result in recurring charges if not canceled. While this is disclosed during the purchase process, we fully acknowledge that it was not clear enough in your experience — and for that, we sincerely apologize.
Once you contacted us and requested cancellation, we processed a full refund immediately, and we’re glad this has now been completed. Your case was resolved directly, without the need for further escalation.
We regret that this experience led to a loss of trust. Feedback like yours is taken seriously and is actively used to improve clarity, communication, and transparency for future customers.
—Zertoo Customer Support Team
How to get refund!!
I had the same experience as everyone else but a slightly better outcome so thought I would share what I did to get my money back.
I ordered the crap razor and then a few months later noticed I had multiple monthly transactions for around £25. I emailed them and told them I was not aware I had signed up for a subscription, they told me they didn’t offer refunds but offered me 50% off for the next months. (Ridiculous) I told them I would be disputing the transactions with my bank and reporting them to trading standards and within a few hours all transactions had been refunded. Hope this helps anyone else they’ve robbed for hundreds of pounds.
22 November 2025
Unprompted review
Reply from Zertoo
Thank you for sharing your experience.
We’re very sorry for the frustration this situation caused. We’d like to clarify that all related charges have been fully refunded, and there is no active subscription or ongoing billing associated with your account.
Some purchases may include optional subscription or renewal offers that are selected during checkout, which can result in recurring charges if not canceled. While this information is presented at the time of purchase, we acknowledge that it was not sufficiently clear in your case, and we sincerely apologize for that.
Once you contacted us and requested cancellation, the matter was reviewed and a full refund was issued promptly. We’re glad the issue has now been resolved.
Your feedback is important and helps us improve transparency and communication so situations like this are avoided in the future.
- Zertoo Customer Support Team
On your first order they add on "VIP"… scam
On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under your purchase as "£0 VIP".. until every month a "subscription" comes out. So you buy something for about £20 and they try con you out of it for months or until you notice. Absolute scam.
14 January 2026
Unprompted review
Reply from Zertoo
Thank you for sharing your feedback.
We’re truly sorry for the frustration caused by this experience. We want to clarify that the VIP access is an optional add-on that appears during checkout, with the first month shown as £0, which can later renew if not canceled. That said, we understand how this could be overlooked, and we acknowledge that this was not communicated clearly enough.
Once you contacted us and requested cancellation, the VIP access was canceled and all related charges were fully refunded. There are no active subscriptions or ongoing charges on your account.
We take concerns like this seriously and are actively working to improve transparency at checkout and in our confirmation emails so this does not happen again.
Thank you for bringing this to our attention — your feedback helps us improve.
—Zertoo Customer Support Team
Disgusted
So disappointed to realise this is a scam company. Just read the reviews and see that I’m not the only one to realise there are over 6 mths of “subscription” charges to my account now. Crap product and crap excuses of how this was even authorised at check out. Absolutely pissed that buying anything online now just exposes us to these pricks.
13 January 2026
Unprompted review
Reply from Zertoo
We’re truly sorry to hear how upsetting this experience has been, and we understand your frustration.
We want to clarify that the subscription mentioned is not added without authorization — it appears as an optional add-on during checkout, with the first month displayed as free (£0). However, we fully acknowledge that this was not clearly communicated, and we understand how it could have been overlooked. For that, we sincerely apologize.
Once this was brought to our attention, the subscription was canceled and all related charges were fully refunded. There are no active subscriptions or ongoing charges on your account.
We take feedback like this very seriously. We are actively improving how optional services are displayed and explained at checkout to ensure better transparency and prevent this from happening again.
We regret that this experience left such a negative impression, and we appreciate you taking the time to share your concerns.
— Zertoo Customer Support Team
Terrible scam of a company
Terrible scam of a company. Bought a razor in June and only just noticed that money each month has been deducted as if I've subscribed to something which I 100% did not agree to. I need a full refund of the money for 6 months you have been stealing from me. The razor also doesn't even work, awful vile company.
They have replied saying a refund has been given for 6 months but it hasn't, they only refunded 1 month so that again is a lie.
27 December 2025
Unprompted review
Reply from Zertoo
We’re truly sorry to hear about your experience and understand why this situation was upsetting.
The recurring charges were linked to an optional subscription displayed during checkout, with the first period shown as free. That said, we acknowledge that this was not communicated clearly enough, and we sincerely apologize for the confusion this caused.
Once this issue was brought to our attention, the subscription was canceled immediately, and a full refund for all subscription charges has been issued, covering the past six months. There are no active subscriptions or future charges on your account.
We’re also very sorry to hear that the razor did not meet your expectations. This is certainly not the experience we want for our customers, and your feedback has been shared internally to help us improve.
Thank you for bringing this to our attention — we regret the frustration caused and appreciate the opportunity to resolve it.
— Zertoo Customer Support Team
Trick you into paying monthly subscription
Same to everyone else's reviews - lost hundreds of pounds just by buying a single razor whose quality was horrible. They do not warn you about the added subscription and make it free with hot first purchase so there is no way of knowing its added. Ive asked for a refund and they denied it based on the claim that they send an email confirmation after your purchase (which is very easy to ignore as it is the purchase confirmation). You even get an account created with them with no option of deleting it! Please please if you read this avoid buying anything from them.
2 December 2025
Unprompted review
Reply from Zertoo
Hi Delia,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must feel. This is definitely not the kind of experience we want for our customers.
To assist you properly and review what happened with your order and subscription, we’ll need a bit more information, as we are unable to identify your account with only the first name. Could you please share your order number, the email used at checkout, or any additional details via a private message or by emailing us at hello@zertoo.com
?
This will allow us to look into your case promptly and work on a solution for you.
Thank you for bringing this to our attention — we’re here to help.
If I could give 0 I would
If I could give 0 I would. Purchased an electric razor which was absolutely shocking in itself. To then find out they take a payment of £22.47 each month. I’ve lost £135! SCAMMERS, requested a refund and say they can’t refund the whole thing and will only offer £22.47!
AVOID
24 November 2025
Unprompted review
Reply from Zertoo
Hi Lauren,
We’re very sorry to hear about your experience, and we completely understand your frustration.
We’ve reviewed your case internally and can confirm that everything has already been fully resolved on our side. However, we want to make sure that you also feel confident and satisfied with the outcome.
If you still have any questions or if anything feels unclear, please don’t hesitate to reach out to us at hello@zertoo.com
— we’re here to help with whatever you need.
Thank you for sharing your feedback with us.
Total scam
Total scam! You'll have a membership you'll never use. I got charged $200
19 November 2025
Unprompted review
Reply from Zertoo
Hi Jay,
We’re sorry to hear about your experience and would really like to help resolve this. Unfortunately, we couldn’t locate any order under the name provided in your review. Could you please contact us at hello@zertoo.com
with your order number or the email address used at checkout?
Our team is ready to review your case and make sure everything is sorted out as quickly as possible.
Warm regards,
Sophie – Customer Experience Team
SCAM!!!
SCAM!!!! PREYING ON PEOPLE WHO DO NOT CHECK THEIR CARD STATEMENTS!!!! HAVE TAKEN HUNDREDS OF DOLLARS FROM ME AND I AM ONLY NOW NOTICING !! I HAVE REPORTED TO MASTERCARD AND EMAILED EXPECTING A FULL REFUND FROM THIS COMPLETE AND UTTER SCAM COMPANY!!!!
4 November 2025
Unprompted review
Reply from Zertoo
Hi Haley,
We’re sorry to hear about your experience and would really like to help resolve this. Unfortunately, we couldn’t locate any order under the name provided in your review. Could you please contact us at hello@zertoo.com
with your order number or the email address used at checkout?
Our team is ready to review your case and make sure everything is sorted out as quickly as possible.
Warm regards,
Sophie – Customer Experience Team
Purchased a razor which was rubbish
Purchased a razor which was rubbish. Doesn’t even work properly. Currently arguing with customer services over them refunding the monthly subscription they have been helping themselves to. I did not sign up for this or agree to it. I can see from the reviews they have refunded other people the full amount but so far seem to be refusing me and offering me $50 in credit
18 November 2025
Unprompted review
Reply from Zertoo
Hi Kate,
We’re sorry to hear about your experience and apologize for any frustration this may have caused. We handled your case with priority and can confirm that it has already been resolved.
If you have any further questions or need additional assistance, please feel free to contact us through our official support channels — we’re always here to help.
Kind regards,
Sophie
Avoid
Bought a Razor, which was not good quality. Apparently I was signed up to a membership but I have no confirmation email of this.
Even if this was all done legally, the £22 odd you pay a month can only go towards the same Razor that doesn't work and they do not offer refunds.
So if you are reading this, please avoid at all costs.
14 November 2025
Unprompted review
Reply from Zertoo
Hi Laura,
We’re sorry to hear about your experience and would really like to help resolve this. Unfortunately, we couldn’t locate any order under the name provided in your review. Could you please contact us at hello@zertoo.com
with your order number or the email address used at checkout?
Our team is ready to review your case and make sure everything is sorted out as quickly as possible.
Warm regards,
Sophie – Customer Experience Team
If I could select 0 stars I would
If I could select 0 stars I would.
I am most upset that the company has been taking monthly subscription payments from me that I never agreed to.
I have raised a complaint with them and reported it via my bank.
Do not buy anything from them!
14 November 2025
Unprompted review
Reply from Zertoo
Hi lucy,
We sincerely apologize for any concern this situation may have caused. We prioritize transparency and handled your case with the utmost attention.
Your issue has already been resolved, and if you have any further questions, please feel free to reach out to us through our official support channels — we are always here to help.
Kind regards,
Sophie
Oh woow what scammers and big thieves…
Oh woow what scammers and big thieves you are I just hapoen to randomly check my bank statement and noticed a recurring payment. Searched the net couldnt find your company, looked through my emails couldnt find you either. You advertise as another company and run recurrent payments using other names so you become difficuilt to track you lousy scammers you have been reported to the fraud teams you should be ashmed for signing people up without them noticing.
2 November 2025
Unprompted review
Reply from Zertoo
Hi Mayce,
We sincerely apologize for any concern this situation may have caused. We prioritize transparency and handled your case with the utmost attention.
Your issue has already been resolved, and if you have any further questions, please feel free to reach out to us through our official support channels — we are always here to help.
Kind regards,
Sophie
SCAM
Bought a razor and signed up for months of payments taken from my credit card without knowing. SCAM
This company should be shut down!
30 October 2025
Unprompted review
Reply from Zertoo
Hi Laura,
We’re sorry to hear about your experience and would really like to help resolve this. Unfortunately, we couldn’t locate any order under the name provided in your review. Could you please contact us at hello@zertoo.com
with your order number or the email address used at checkout?
Our team is ready to review your case and make sure everything is sorted out as quickly as possible.
Warm regards,
Sophie – Customer Experience Team
You're signing up for a subscription
You're signing up for a subscription, but it's totally- and intentionally- unclear.
29 October 2025
Unprompted review
Reply from Zertoo
Hi Melanie,
We’re sorry to hear about your experience and would really like to help resolve this. Unfortunately, we couldn’t locate any order under the name provided in your review. Could you please contact us at hello@zertoo.com
with your order number or the email address used at checkout?
Our team is ready to review your case and make sure everything is sorted out as quickly as possible.
Warm regards,
Sophie – Customer Experience Team
Hidden subscricption - SCAM
I bought a razor which is not great, but payments have been withdrawn monthly for a while - I did not authorise this! No details on how to cancel or getting my money back. I shall be contacting my bank!
29 October 2025
Unprompted review
Reply from Zertoo
Hi Stitchy Sam,
We’re truly sorry to hear about your experience and want to make things right for you as quickly as possible. Unfortunately, we weren’t able to locate any order under the name provided in your review.
Could you please contact us at hello@zertoo.com
with your full name and order details? This will help us identify your account and resolve your concern immediately.
We’re committed to ensuring every customer is fully supported and would like the opportunity to fix this for you as soon as possible.
Warm regards,
Sophie – Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.