I have placed order on their website and payment was successful. Tracking I'd got updated but the shipment has not been collected yet since few days then i tried contacting them but their landline num... See more
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No help at all !! No responses … don’t pick up phones don’t respond to emails I am done !!!!! IF YOU KNOW ROYAL MAIL IS ON STRIKE WOULD IT MAKE SENSE TO USE A DIFFERENT CARRIER OR TAKE NO ORDERS ONLI... See more
Company replied
Ordered $200 worth of Vapes the never arrived, complete scam.
I'm giving 2 stars because they delivered what I order. But the experience was brutal. They have trouble withe the Coinbsse Commerce Platform and had to process my order manually it took a lot of time... See more
Company details
Written by the company
Zero Vape UK Vape Store | Best E-Liquid UK | Vape Kits | Coils | Vape Pens | Best Vape Store "At ZERO VAPE we pride ourselves on our wide range of e-liquid brands and flavours - from the most cost effective, standard brands and flavours that keep us all going in between pay days, right up to the premium gourmet juices. We have USA and UK made eLiquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We also have a select range of high quality vaping devices, clearomisers and accessories available as well as the cig-a-likes that many people start their vaping journey with. Rest assured we are a company run by Vapers for Vapers, and we don't stock anything that we wouldn't be happy to use ourselves! We are proud of the service we deliver to our customers. We dispatch orders on the same working day if"
Contact info
71-75 Shelton Stree, WC2H 9JQ, London, United Kingdom
- +447537132347
- info@zerovapes.com
- zerovapes.com
1.7
Bad
64 reviews
Hasn’t replied to negative reviews
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It was a great experience shopping on…
It was a great experience shopping on ZeroVapes.com. I received my ordered items today in Norway. Shipping was quick and communication was good through emails. I was able to track the shipment too.
Will definitely buy again.
Thank you!
5 July 2022
Reply from ZERO VAPE STORE
Thanks Sir , Appreciate your positive feedback !
No track and trace, no package
I have placed an order to the Netherlands. I have received the UK track and trace which has indicated that my order is in the Netherlands.
However, I have not received more information than that the package is in the Netherlands. I have not received any Dutch Track and Trace or any information about where the package has gone and what will happen next. I paid 10 euros for full tracking service, I don't notice it. The package has been in the Netherlands for some time, but not with me. Wouldn't know where it went either because I got 'zero' information.
I can't get any further with the whatsapp chat employee. It says: Ask your local post office. Which doesn't help at all, now I'm being ignored and 0 action is taken. I can't do anything with that information, there are a number of different 'post offices' and I don't have a track and trace code. They don't even bother trying to help me. He thinks that with the UK track and trace I will also get further in the Netherlands, not. I need a Dutch track and trace, but it turns out to be nowhere like my package.
My experience: Zero Vapes, Zero Service. I would like to see a solution
22 May 2022
Reply from ZERO VAPE STORE
Hello Sir
As per your shipment tracking its under customs stage . At this stage we cant do anything . Just we need to wait for shipment clearance .
For local tracking its depends on your country , Some customers received in our international tracking No . Which more than enough for you .
Even if you contact your local post office and provide our international tracking no they can help you . As we are dealing with very big and famous shipping co ( Royal Mail )
Reply from ZERO VAPE STORE
Thanks a lot , You are most welcome :)
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