Zero Down Lease Reviews 

109
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We cannot praise ZeroDownLease highly enough. Without them the process of extending the lease on our flat in a managed block would have been a nightmare. As it was, given the delays and obstructions... See more

Rated 5 out of 5 stars

Professional from start to finish. Special mention to Danielle Forrest for all her help with this. I particularly liked the weekly updates, even if nothing had changed. It meant I never needed to chas... See more

Rated 5 out of 5 stars

The team at Zero Down Lease were brilliant. Not only were all lovely people, but they made the process of renewing my lease feel so much more manageable than it would have been if I'd attempted it on... See more

Rated 5 out of 5 stars

From start to finish the whole team were so helpful - they take care of absolutely everything and with such a complicated process it is just such a relief to have them guide you through it. If you're... See more

Company details

  1. Real Estate Consultant
  2. Real Estate Appraiser
  3. Real Estate Attorney

Written by the company

We're reinventing lease extensions. They're confusing, stressful and expensive. We're on a mission to make lease extensions, simple, easy and affordable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(109)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free experience

I was forced into a lease extension by a ground rent issue and a stubborn landlord refusing to do a deed of variation, I engaged Zero Down Lease. They were on top of communications throughout and made this a really stress free process. Happy with the outcome, which was a bit cheaper than expected a few months quicker than it could have been too.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

very professional

very professional, honest and results driven .they know the system and how to navigate around it to get you results

18 November 2025
Rated 5 out of 5 stars

Service par excellence

Zero Down Lease has been phenomenal in procuring an additional 90 year lease for my London Flat ! From the outset Hannah was quite detailed about the process, and the companys expertise, whilst adding that personal touch, and reassurance, that I needed. This allayed a lot of my anxieties and allowed me to feel empowered in my decision-making. I felt totally supported by her and other team members. The team was incredible. Very professional, clear, concise, yet warm & considerate. There was always a quick response to any queries I had. Emails were regularly sent to keep me updated so that I could manage my expectations regarding the speediness of the process. Thank you Ananya, Eva &Josef. You all delivered a seamless professional service successfully, and my lease extension was completed yesterday !! I recommend Zero Down Lease to everyone needing their leaseholds extended. Thank you so much !

15 August 2025
Rated 5 out of 5 stars

Zero Down Lease has been incredibly…

Zero Down Lease has been incredibly helpful in this process. They provided a preliminary report in a timely manner which gave us a fantastic idea of the possible price. Their final report for thoroughly determining the price was offered at a very reasonable price and they facilitated in communication with the freeholder.
Their knowledge of the possible changes of the law that could impact the cost of the lease is unparalleled. They knew the process inside out and took the time to take care of me making sure I was thoroughly informed. They warned me of possible pitfalls in the process, how to avoid them. I actually really came to enjoy chatting away to Hannah who made me feel like an old friend. I could not recommend them enough! If you need your lease extended, contact Zero Down Lease.

4 August 2025
Rated 1 out of 5 stars

Absolutely fake advertising

Absolutely fake advertising, get a “60 seconds lease extension estimate “is fake advertising.

Makes you compete some information only to try to book you for a free phone consultation and it doesn’t give you a report as advertised in 60 seconds.

The Advertising Standards Authority should intervene in this kind of situation!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team, which helped me navigate through my lease extensions which I felt I was in over my head on. Broke down anything I was unsure on and made me feel as if they were fully on my side every step of the way, going above and beyond. If anyone else is going to start looking at doing their own lease extension is couldn't recommend anyone more

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Leasehold Extension - A highly efficient and effective service from start to completion

From the outset, Leasehold Services Ltd demonstrated genuine client care to understand the situation, clearly and patiently explaining the process while highlighting any potential challenges - prior to agreeing a clear mandate to extend my leasehold.

During the mandate, I received regular updates to keep me abreast of developments and felt included in the process, as I was periodically consulted for feedback to refine documentation and ensure the key decisions were optimised.

Leasehold Services Ltd. provided a thoroughly professional service and demonstrated clear knowledge and expertise to reach the best possible outcome through the various stages of execution that covered the preparation, legal formalities, negotiations, drafting and execution of the documentation. I would thoroughly recommend Leasehold Services Ltd and would not hesitate to use their services in the future.

11 June 2025
Rated 5 out of 5 stars

Amazing people …

I would like to express my appreciation for the exceptional service provided by this outstanding organisation. Throughout the process of my lease extension, I experienced a high level of professionalism and efficiency. The communication was consistently clear, the pricing structure was transparent, and I received excellent support at every stage of the process. I highly recommend this service to others.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Incredible company

Incredible company. I had a free 20 minute consultation with Hannah who's invaluable knowledge and advice is going to save me thousands on an unfair lease. There is no pressure whatsoever to instruct them and they genuinely want to help, a very rare quality and I was unable to find a single other company who will do this. I will not be going anywhere else.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

What amazing service and great people-…

What amazing service and great people- Hannah & Josef were incredibly helpful and knowledgable and due to self imposed timelines I didn't at this point become a customer but this didn't matter to them. They were incredibly generous in guiding me through what is a very complicated process.

If I had more time I would have engaged them on my lease extension- I cannot recommend them enough. Amazing service. Great people

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Zerodown talked me through the lease extension process, explaining everything including my options. No hard sell and took time to answer all my questions clearly. Everyone I dealt with was friendly and efficient, I was kept fully informed throughout, even when there was no news. I opted for the capped route for peace of mind due to the sums involved. Cannot praise highly enough, absolutely recommend.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Been struggling with my complex…

Been struggling with my complex freehold situation for months until I found Zero Down Lease. They knew exactly how to handle my specific freeholder and gave me advice! I couldn't get anywhere else. Such a relief to find true experts!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Josef was brilliant

Josef was brilliant - explained everything clearly and patiently answered all my questions. Really knowledgeable and helpful service!

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Hannah Boote - Fantastic advice and support

Having found ourselves in a situation with a very short lease Hannah was a great support and always available to offer advice and explore all options. Although this is not yet resolved I will not hesitate to go back to this company when the time is right. I really feel they do everything they can to get the best outcome. Thank you Hannah!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Hannah was incredibly helpful and…

Hannah was incredibly helpful and informative. She answered all my queries, sent me extra material to help me understand the process, and was transparent about the costs involved. I'd highly recommend Zero Down Lease.

14 November 2024
Rated 5 out of 5 stars

Professional, knowledgable and fantastic to work with

From day 1 our interaction, Zero Down Lease has been wonderful to work with. They have been professional, honest, and incredibly knowledgeable throughout our dealings with them! Both Hannah Boote, Josef Wasinski and the valuations team have been thorough and helpful. Their responses and work have been prompt, and they have taken time to explain terms and processes to us which we did not understand or have knowledge of. After our dealings with Zero Down Lease. We have felt empowered, more confident, and significantly more knowledgeable, while continuing our lease extension journey. We would recommend them unreservedly to others requiring advice regarding their lease extension and valuation.

11 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look