Zensurance Reviews 2,075

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business Insurance Company
  2. Commercial Insurance Company
  3. Insurance Broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience with Zensurance

Great experience with Zensurance! I had a tight deadline for a hotel project and needed a $2M General Liability policy fast. Kevin Pathmakanthan was incredibly helpful—he understood the urgency, handled my request professionally, and found the best price for me. Thanks to his quick support, I was able to meet my contract requirements and start work on time. Highly recommend!

25 March 2026
Rated 5 out of 5 stars

Excellent Service

Great experience working with David Edwards. He was able to provide me with a quote and coverage in just a brief phone call. Very professional. Would happily work with him and Zensurance again.

6 June 2025
Unprompted review
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Reply from Zensurance

Thank you for choosing Zensurance, Maddy!

Rated 1 out of 5 stars

They do not issue insurance themselves…

They do not issue insurance themselves just add a surcharge to the insurance provider. My experience is they did not accept my claim when my tenant did not pay rent and damaged my property. They promised legal support but they did not approve. Their legal line is just waste of time as they try to just put you on many holds so you give up. I spent 6 hours to get a legal opinion that was useless. They suggested me I cannot get rent from my tenant because it’s too much work and law support the tenant. Total waste of money to buy this insurance

30 November 2025
Unprompted review
Zensurance logo

Reply from Zensurance

Hello Mohammad:

Thank you for taking the time to share your feedback. If you would like to discuss the situation further, please don’t hesitate to contact us at 1-888-654-6030 or support@zensurance.com.

Rated 5 out of 5 stars

Excellent experience

Kevin was friendly, efficient and helpful. Setting up insurance for my home business couldn't have been easier.

7 April 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Stephanie!

Rated 5 out of 5 stars

The expeirence was stress free with…

The expeirence was stress free with easy UI and prompt staff. I was able to contact the broker any time of the day.

7 April 2026
Zensurance logo

Reply from Zensurance

Thank you for choosing Zensurance, Kim!

Rated 5 out of 5 stars

It was super easy to sign up…

It was super easy to sign up for insurance. And I like how Kevin Pathmakanthan helped me choose what was appropriate for my needs.

1 April 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Ray!

Rated 5 out of 5 stars

Great service - easy and quick to put insurance in place.

Website was easy to navigate and agent available immediately to answer specific questions. Agent also probed about needing to name my client on the CGL insurance certificate which I had confirmed when I re-read the client contract.

1 April 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Brent!

Rated 5 out of 5 stars

Jacintha Bent is the reason I chose…

Jacintha Bent is the reason I chose Zensurance to protect my business and its needs as it grow’s. Protecting the business its employees and customers not just for today, but also its future.

2 April 2026
Zensurance logo

Reply from Zensurance

Thank you for choosing Zensurance, Scott!

Rated 5 out of 5 stars

Great service

Great service! quick response times and staff was very helpful in ensuring everything was set up correctly.

1 April 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Kira!

Rated 5 out of 5 stars

The easiest insurance process ever

The easiest insurance process ever. Filled out my application, had a very friendly call with
Matthew, and was all signed up moments later.

30 March 2026
Zensurance logo

Reply from Zensurance

Thank you for choosing Zensurance, Amelia!

Rated 5 out of 5 stars

Prompt and quick response

Prompt and quick response. Kamil was excellent in explaining the features and confirming the coverage our business needed. Great work team!

26 March 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Great service, easy to purchase

I worked with Mauran Kevin Pathmakanthan. He helped so much and was very efficient and quick to respond. I had to add some things to my quote and had the new quote in under 24 hours. He also made sure to let me know if I needed assistance for the checkout procedure to let him know.

28 March 2026
Zensurance logo

Reply from Zensurance

Thank you for choosing Zensurance, Carol!

Rated 5 out of 5 stars

Very reliable

Very reliable, fast and good service. I got everything what I needed. Thank you.

16 March 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Serghei!

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