Zenoti Reviews 245

Mark is great! He has helped me countless times, and always provides a quick and useful solution to my inquiries. Always happy when his name pops up!

Zenoti continually changes the live interface without testing, leading to broken features. When you try to get them to fix it, they gaslight to say that is how it is supposed to work, ignoring the fact that it was working fine previously.

Expensive and not reliable

Huge thanks to Mark from Zenoti, his expertise is fantastic, and what really stands out is how personally he works with you, no matter how small the issue, he's happy to help, and the best part, as a visual leaner, I really appreciate that he goes the extra mile by creating a step by step video to guide you through the process. this makes everything so much easier. Thanks again Mark :)

Mark was incredibly helpful at resolving my issues, and has always been a great support in the past aswell.

The zenoti team are a wonderful support to us, especially Nicola, Ramana and Mark!

Very supportive, very clear about all the steps.
I was stock at one of the points when we were going through the CRM transfer and I received a call from one of the team members and walked me through everything even though it was after their shifts.

Dealt with Mark for a support query. He was helpful and provided clear instructions on how to resolve my issue. He was efficient and his friendly demeanour made the process pleasant.

Mark on UK Technical support is always super helpful resolving issues and calmly talking us through any problems!
Never any judgement and always determined to find the solution.

Zenoti: The Backbone of Our Clinic Operations

After trialling and using multiple platforms, Zenoti stood out as the clear winner... and it’s now an essential part of how we run our business.

All-in-One System: Scheduling, billing, marketing, team management, you name it, Zenoti handles it. Everything’s connected, making our day-to-day far more efficient.

User-Friendly & Powerful: Despite its many features, it’s incredibly intuitive. The dashboards are straightforward, and our team picked it up quickly. That said, we’d love to see the internal interface updated to feel a bit more modern, but the functionality is solid.

Mobile Apps & Online Booking: Both the team and patient apps are brilliant. Our team can manage bookings and schedules on the go, and clients love the ease of booking online or through the app.

Smart Bot on our site: This is a real gem.. it handles cancellations, rebookings, and queries automatically, freeing up our team for more hands-on care.

Client Feedback & Reporting: Zenoti makes it easy to gather and act on feedback, while the analytics tools help us stay on top of performance, productivity, and trends. Big win for strategic planning.

Support That Actually Supports: Shout-out to Bernice and previously Surya—responsive, proactive, and genuinely helpful. Top-tier support.

Zenoti isn’t just a tool; it’s a game changer. If you’re running a clinic or wellness business, I’d highly recommend giving it a look.

Very satisfied with the quick and clear assistance from Ramanna. Professional and helpful throughout!

I’m extremely happy and satisfied with the support Mark has provided over the past few months. He’s consistently been helpful, reliable, and truly impressive in how well he understands what needs to be done. No matter the task, he gets it done efficiently and with great attention to detail. It’s been a pleasure working with him, and I really appreciate his continued support.

Mark is quick to respond, highly knowledgeable and has great customer service. Big thanks for assisting me with a wide variety of queries.

Incredibly responsive and very helpful. Mark included a video with step by step instructions to follow. Resolved my query very quickly and effectively. Thank you!

Ramanna is an amazing support to our business and always willing to help with such professionalism each and every time. Any business would be very lucky to have someone like Ramanna in its core.

We’ve been using Zenoti since 2022, and the platform has truly supported our growth journey. It has helped us streamline operations across multiple locations and given us the tools to create more personalised communication with our customers, something that’s been essential for loyalty and retention.

Zenoti’s flexibility and depth have allowed us to tailor solutions to our brand, and we are continuously discovering new features that adds value.

A special thanks to Mark from the UK support team, who has been absolutely outstanding. He is responsive, knowledgeable and genuinely invested in helping us succeed. We wouldn’t be where we are today without his support.

Highly recommend both the system and the support team behind it.

Mark is always so helpful and patient with us when it comes to troubleshooting, very grateful to him!

Mark is a fountain of knowledge and offers quick and very helpful solutions. He's always pleasant as well which is an added plus.

The Zenoti UK support team continue to go from strength to strength. Their responses are tailored to our set up and business requirements so we don't have to deal with 'one size fits all' responses that can be extremely frustrating. The UK support team always go 1 step further, so as a business, we can continue to build our knowledge and get the most out of the Zenoti system. A particular mention for Mark in the UK support team who always goes above and beyond with every issue raised. His deep knowledge of Zenoti mixed with his understanding of our business demonstrates how and what customer support should be, all the time.

If you are a medical practice, please take my advice and AVOID ZENOTI AT ALL COSTS

My initial review was removed. I can assure you I am a paying customer and have now been using this system for over six months.

We were sold a lie. The sales team promised an unbelievably advanced CRM system, powered by artificial intelligence which would improve our notekeeping, bookings service and marketing. This has led to six months of non-stop work by my operations and my marketing manager. After all this time and financial outlay, we are left with a system which is quite simply, not even as good as the sub optimal system we moved from previously. In fact, we are still paying for the old system as the medical notes on Zenotti are so poorly designed.

The Customer Service team are very pleasant, but this system is, in my opinion and experience, simply *not fit for purpose* if you run a medical clinic. It is probably fine for a simple booking system but do not believe what you are told on the slick sales call.

I am sure that the company will once again try and have this review removed. I will simply repost this again and I will make it my mission, to prevent any of my medical colleagues in the UK from making the same mistake I have.

Customer service is terrible. Constantly harassing for money when I’ve emailed them 6 times to say I’ve paid. The harassment you get every single month for payment is crazy. They bombard you even when you’ve paid. Customer services is one of the worst I’ve ever dealt with. We are paying for a system we still can’t use because all the things that was outlined in our first call was promised it would be done and now they say “ they can’t do it” it costs a fortune and takes months to get it right.