ZenMarket successfully purchased my AYURA hand cream from the official Japanese website and shipped it safely. Overall, the service worked as expected. However, there are two areas that could... See more
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Review summary
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My very first experience using Zenmarket was fabulous. Shipping rules were a learning curve for me, but everything was packaged securely and my items were delivered in perfect condition. Shipped via... See more
Company replied
Amazing experience; it was fast to find the products and they have a great system to do the purchase, giving instructions along the way. I'll definitely buy again! Recomended!!
Company replied
I am very happy with my items and the really quick and safe shipping. It took around 4 days to reach my customs office and another 3 to reach me - Japan to Austria. All in all a great service to get y... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ancillary fees
The ancillary fees, including transaction charges, are disproportionately high relative to the item's base price.
13 July 2026
Unprompted review
Reply from ZenMarket
Hi there,
Thank you for taking the time to leave your feedback. We're sorry to hear that you felt our additional fees were too high for your purchase.
Our fees cover the services involved in purchasing items on your behalf, including payment processing, communication with sellers, package handling, storage, and customer support. We understand that for lower-priced items, these charges can make up a larger portion of the total cost.
We appreciate your feedback and will continue looking for ways to improve our service and provide the best possible value.
Best regards,
The ZenMarket Team
Effective communication and fast…
Effective communication and fast response make me feel safe! It is a good online shopping experience! Thank you! Also I am very appreciate the packing for the guitar, it is really safe!!!! And I am very grateful that the delivery status is so clear and everything on time! It is great!
10 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We’re glad to hear your package arrived safely and that the shipping process and service met your expectations. We appreciate you choosing ZenMarket and hope to assist you again soon.
Sincerely,
The ZenMarket Team
Menyenangkan belanja di zenMarket
1 July 2026
Unprompted review
The site indeed is very good
The site indeed is very good, had no issues at all. I order received my order on time, and it was very well protected. But be careful if your country has taxes of importations! I’m from Brazil, and had to pay for my country tax, but If your country taxes aren’t that high, go for it! It was my first time ordering and had never heard of zenmarket before, and I got surprised! Even with taxes and shipping, was really worth it!!
1 June 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We're so glad to hear the transaction went smoothly and truly appreciate you sharing helpful advice with others. We’d love to help you again anytime!
Sincerely, The ZenMarket Team
My guitar was packed robustly and…
My guitar was packed robustly and completed the journey from Osaka, Japan to Karachi, Pakistan safe and sound. I will definitely purchase from ZenMarket in future, assured that my item will be packed and processed professionally.
10 July 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We're thrilled to hear that everything arrived safely and you were happy with our packaging service. We look forward to helping you again soon! Sincerely, The ZenMarket Team
Excellent communication and prompt…
Excellent communication and prompt service. Electric guitar was well packaged for international shipping and arrived without any issues.
1 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We’re glad to hear your package arrived safely and that the shipping process met your expectations. We appreciate you choosing ZenMarket and hope to assist you again soon.
Sincerely,
The ZenMarket Team
My parcel arrived safely
My parcel arrived safely, so happy with the service I received from ZenMarket, their customer service is excellent and the parcels are always handled with care, I thank them so much for buying merch of my beloved oshi, will continue to use ZenMarket as my go-to proxy service from now on.
10 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We’re glad to hear your package arrived safely and that the service met your expectations. We appreciate you choosing ZenMarket and hope to assist you again soon.
Sincerely,
The ZenMarket Team
Superb service
Superb service. The experience was more then good, from inital order to shipping, everything went smoothly.
10 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review. We’re pleased to hear your items arrived safely and that you had a smooth shopping experience. We hope to support your future purchases as well!
Sincerely,
The ZenMarket Team
Good communication process
Good communication process. Reliable packaging and delivery. Used products bought seem to be genune.
1 July 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We're thrilled to hear you were happy with the service. We look forward to helping you again soon! Sincerely, The ZenMarket Team
My package came faster than expected
My package came faster than expected.
Solid work, fast and reliable.
9 July 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and continued support! We’re happy to hear your parcels arrived safely. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
AAA+++ I bought less more 20 guitars…
AAA+++ I bought less more 20 guitars via Zen Market always perfect no fear
9 July 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We're thrilled to hear that everything arrived safely and quickly. We look forward to helping you again soon! Sincerely, The ZenMarket Team
Exceptional handling quick delivery
Exceptional handling quick delivery. Would recommend zenmarket to everyone, instead of going directly to the yahoo japan auctions or localized japanese auctions, zenmarket provides much better experience at handling, packaging multiple items into a parcel, exceptional services and ensured in every way. Save your money and hassle and add any auction item url in zenmarket, place bid or sniper bid, collect all items in zenmarket warehouse, pay once for all items shipping with oeace of mind - team at zenmarket will do the rest just exceptionally fine.
9 July 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and recommendation! We’re happy to hear your parcels arrived safely. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
Unacceptable
I have nothing negative to say about them, but unfortunately I do now...
A new change has been implemented regarding the import of packages from outside Europe.
€3 customs duty per product.
"For parcels shipped with Japan Post, the €3 customs duty is not expected to be collected at ZenMarket checkout." - ZenMarket
That is incorrect, I contacted PostNL and they told me that it is possible.
At many other stores, you can pay them €3 in advance... (IOSS)
I have no problem with the €3, but if you do not pay the €3 in advance, an extra €10 is added (handling fees).
- Virgil
8 July 2026
Unprompted review
Reply from ZenMarket
Dear Virgil,
Thank you for your feedback. We are very sorry to hear about the frustration caused by the handling fees from PostNL and the new EU customs regulations.
We would like to clarify that the new €3 flat customs duty introduced by the European Union on July 1st, 2026, is entirely separate from the standard Import One-Stop Shop (IOSS) VAT system. While ZenMarket continues to collect VAT in advance via IOSS for eligible low-value shipments, the new customs duty process operates under different carrier rules.
Currently, Japan Post does not provide a mechanism for proxy services to collect or prepay this specific €3 customs duty at checkout, meaning it must be paid upon arrival in your country. Because it is collected at delivery, local postal handlers like PostNL often add their own independent administrative handling fees, which unfortunately are beyond our control.
We completely understand how frustrating these additional carrier charges are. For customers who prefer to prepay everything in advance to avoid local handling fees, we offer alternative shipping methods like ECMS Express or FedEx, which fully support a pre-paid Delivered Duty Paid (DDP) system for these customs charges.
We appreciate you highlighting this, as it helps us understand how we can make these carrier differences clearer for our European users moving forward.
Sincerely,
The ZenMarket Team
My very first experience using…
My very first experience using Zenmarket was fabulous. Shipping rules were a learning curve for me, but everything was packaged securely and my items were delivered in perfect condition. Shipped via EMS/USPS, which was very quick and seamless. Thanks, Zenmarket!
2 July 2026
Unprompted review
Reply from ZenMarket
Thank you for sharing your experience with us!
We’re glad to hear that, despite the initial learning curve with international shipping rules, your items arrived quickly, seamlessly, and in perfect condition.
Welcome to ZenMarket, and we look forward to making your next shipment just as smooth!
Sincerely,
The ZenMarket Team
The catalogs and offers are great
The catalogs and offers are great, very good to use and browse.
4 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Great experience.
Each volume was in perfect conditions on departure, and arrived in perfect conditions at its destination.
Excellent packaging and faster delivery time than anticipated.
An experience absolutely to be repeated.
6 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review!
Thank you for your high praise, and we absolutely look forward to assisting you again on your next order!
Sincerely,
The ZenMarket Team
Terrible customer service
Terrible customer service. Good luck getting an actual answer out of them that isn't a boiler plate one. I asked about items that were estimated to have arrived a week ago and was told there was no updates when said items estimated shipping time had been updated earlier that day. When asked multiple times to address this discrepancy, I was given the runaround and eventually told different variations of "actually that's not a delay and they're arriving on time uwu" despite that being untrue. Items still haven't arrived. I assume these items are a lost cause. As soon as I ship my remaining order out I will *never* be using them again.
Edit: Again, your company's response doesn't address the heart of the issue-- *you* giving me contradictory information. *Your* system updating the estimated arrival date while *your* customer service representative says there's no updates and a package expected to arrive over a week ago by *your* estimate is still on time. Repeat x3. Zero understanding of the actual issue. Buyer beware.
30 June 2026
Unprompted review
Reply from ZenMarket
Thank you for sharing your feedback. We are very sorry for the frustration you've experienced regarding your order updates and the customer service responses you received.
We understand how stressful it is when expected delivery dates pass without clear answers, especially when the information on your account seems contradictory. The domestic shipping dates shown on our platform are estimates based on standard seller dispatch times. While we cannot always track the specific internal delays a Japanese seller or local courier might face on their end, we agree that our customer service responses should always be clear, accurate, and direct.
To provide an update on your order, two of the items in question have already safely arrived at our warehouse, and our team is actively investigating the status of the final remaining item. Please be assured that your purchases are being tracked, and we will ensure the final item is fully accounted for.
Sincerely,
The ZenMarket Team
Fast and affordable shipping and great…
Fast and affordable shipping and great customer service. They respond very quickly and I always leave satisfied.
4 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review.
We truly appreciate your support and look forward to assisting you again soon!
Sincerely,
The ZenMarket Team
packaging was excellent
Although the process involves quite a few steps, I’m very satisfied with the service. The package arrived in impeccable condition, and everything was extremely well protected. The final packaging was excellent — I honestly don’t think it could have been safer or better secured.
Overall, I’m very happy with my order and with the care taken to make sure it arrived safely.
I would use ZenMarket again.
1 July 2026
Unprompted review
Reply from ZenMarket
Thank you for taking the time to share your experience with us.
We understand that proxy shopping involves quite a few steps compared to standard e-commerce, so we are happy to hear that you found the process satisfying.
Thank you for your trust, and we look forward to safely delivering your next order!
Sincerely,
The ZenMarket Team
Found and bought a lot of hard to find…
Found and bought a lot of hard to find figures and collected them in one box! ,i took the premium packaging option, it whas packed with extreme care and very very sturdy.
The service fee will become expencive very fast if you buy a lot of smaller items.
But all in all a very positive experience!
I am very happy!
18 June 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your feedback.
We are so glad we could help you track down and combine those hard-to-find figures into one package!
We're thrilled that you had a very positive experience overall, and we look forward to helping you find more rare treasures in the future!
Sincerely,
The ZenMarket Team
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