Zenithpropertymanagement Reviews 

173
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Zenith are refusing to fix the only lift in the building that has been broken for over 3 weeks. No updates since the beginning of September. Not providing access to a building with multiple floors is... See more

Rated 1 out of 5 stars

Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... See more

Company replied

Rated 5 out of 5 stars

James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... See more

Company replied

Rated 5 out of 5 stars

We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... See more

Company replied

Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(173)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Key fob

Chris Tipler was great sorting out extra key fob.
V efficient professional service 😊

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Had to get a new fob and it was done…

Had to get a new fob and it was done quickly and full guidance given to make it extremely easy to do so. Alex Clarke was a great help ensuring to get me a new fob quickly and was very open to helping further if needed. Great experience thankyou !

13 October 2023
Unprompted review
Rated 5 out of 5 stars

I lost my fob and reached out to Zenith…

I lost my fob and reached out to Zenith Management via email to purchase a new one. The management office provided clear instructions and responded promptly, resulting in an overall positive customer experience. Thanks to the excellent service I received from Alex Clarke, he delivered quick assistance in helping me obtain an access fob when I assumed it would take a few days !

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Alex Clarke - super helpful!

I live in one of the buildings Zenith Management manage and needed help re electricity meter readings and a smart meter. Alex Clarke was extremely helpful with this and very responsive, which I personally feel the latter is a big downfall for most property management agency's - thanks a lot Alex!

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Fast, efficient service from Alex

I called to pay my half-yearly service charge. Got straight through to Alex, who was extremely fast, friendly and helpful and emailed me a receipt within minutes. Fantastic service - thanks Alex!

2 October 2023
Unprompted review
Rated 4 out of 5 stars

Log-in issues

Chris was really helpful and listened carefully when I was trying to explain to him what I was struggling with on the website log in.
He helped me on the phone and then also sent a follow-up email which was really useful.
He was able to resolve the problem with me in a timely manner.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic concierge!

I can’t fault Martin and Martin that work in the concierge office in Lowry Wharf! I lived in my apartment there for 10 years and during that time, I relied on them both a lot.
They always went above and beyond to ensure that all residents were taken care of and felt safe and happy, I can’t thank them enough!

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Nothing but good words to say about…

Nothing but good words to say about zenith, really a shame to be leaving.

Would just like to make a note of the concierge service - both martins (tall and small) are the most friendly and helpful team. Nothing is ever too much a bother for them and they are extremely accommodating

Gerry (cleaner) keeps the place amazing!

Only moving out due to flat being sold but would stay in a heartbeat!

19 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look