Zengo Reviews 1,098

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

When you put in a message to the support team, it may take a little bit for them to respond, but when they do, they are on your case pretty quick to find out exactly what’s going on. Jacob has been wo... See more

Rated 1 out of 5 stars

Couldnt get into my account. tried to talk to support. They couldnt help, told me to delete account and consider it a loss and start a new account. Are you kidding me? So they keep all my crypto becau... See more

Company replied

Rated 5 out of 5 stars

This is my first attempt at using cryptocurrency and learning about block chains and different types of crypto. Zengo has made it so incredibly easy to not just use crypto but learn about it as well.... See more

Rated 5 out of 5 stars

Zengo has been 5star for years now - however as of this month Dec 2024 the UK government will not let UK residents buy bitcoin through Zengo or any of their affiliates (moonpay, Transak, etc). If you... See more

Company replied

Company details

  1. Cryptocurrency Service

About Zengo

Written by the company

Zengo is the most secure crypto wallet with no private key vulnerability with unparalleled simplicity.
Buy, trade, sell, earn and store Bitcoin, Ethereum, BNB, DOGE, and 380+ other crypto assets with unbelievable simplicity and bulletproof security.

Buy crypto securely though any of the following payment methods: PayPal, credit/debit card, bank account transfer, SEPA (in Europe), Apple Pay, Google Pay, Cash App.

Zengo’s 3-Factor secure authentication process ensures that 1) no one but you can access your crypto, and 2) your wallet is backed up, so you can recover your crypto through a secure verification process.

Desktop accessible - Securely manage and purchase assets from either your mobile device, or from the convenience of your desktop, both powered by Zengo's bulletproof security record.

Here's the best part: there's no password to remember - or forget. No private keys to store - or lose. Zengo eliminates the risks of accidental loss and malicious account theft.

Zengo Pro: While Zengo Essentials is the most secure crypto wallet to self-custody for free, upgrading to Zengo Pro unlocks a suite of premium industry-first security features.
  • Create Multiple Wallets to enhance security, privacy, and organization by managing your high-value assets, minting wallets, and public-facing wallets separately.
  • Protect assets from unauthorized withdrawals with Theft Protection
  • A built-in Web3 Firewall
  • Ensure assets never get lost with Legacy Transfer, the industry’s first inheritance-style feature.
  • Priority live support
  • And a growing list of additional perks and benefits

    Learn more about this industry-leading security standard here: https://zengo.com/pro
    Book Online

  • Contact info

    You should know

    4.3

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

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    Replied to 96% of negative reviews

    Typically replies within 24 hours

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    Rated 5 out of 5 stars

    Zengo Wallet Support Team

    Apparently I made an error while attempting to create a Zengo account via an Android mobile device. Zengo Support Team member, Noah, looked into Zengo systems and found that there was no account associated with my email and subsequently recommended that I uninstall the application, followed by reinstalling the application, and proceed with the creation of a Zengo account.

    The above said team member is an exceptional one; very patient and highly professional. Great Support team! I recommend that Noah receive a promotion! Have a great day.

    29 October 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Thank you very much for taking the time to share your experience.

    Rated 5 out of 5 stars

    Zengo Customer Support Rocks (thanks, Felipe!)

    I was having an issue getting Zengo to load on my new Pixel 10 Pro Fold ... Felipe helped me work through the issue over several emails; SUPER responsive, super helpful.

    Got the problem resolved pronto. Very happy with Zengo's customer service, support and friendliness!!

    29 October 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Thank you very much, you made our day :)

    Rated 5 out of 5 stars

    My experience with zengo is very nice

    My experience with zengo is very nice. Due to some technical issues onmeta delayed my funds. Which I purchased from onmeta through Zengo but Noah is a very simple, honest and professional person who helped me to get my funds just within few hours. Thank you Noah and zengo once again 🙏

    23 October 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Thank you for sharing

    Rated 5 out of 5 stars

    The staff is very knowledgeable

    The staff is very knowledgeable. They are prompt and courteous. I have used them many times. Highly recommended They receive a 10!

    22 October 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Thank you very much for your kind words.

    Rated 5 out of 5 stars

    Perfect

    Absolutely perfect even the help Chat people are wonderful and supportive and helped stop me from getting scammed! So grateful for them

    15 October 2025
    Unprompted review
    Rated 5 out of 5 stars

    Excellent customer service...

    I had an issue transferring funds into or out of my wallet after switching phones. Their customer service was very prompt getting back to me when I reached out. It's great to know there is someone there when you need help.

    4 October 2025
    Unprompted review
    Rated 5 out of 5 stars

    Jacobo is THE best live chat support!

    Jacobo is THE best live chat support that you can get! He is very patient with my queries and he solves my questions professionally. He is a great asset to the Zengo and once again Thank you for your great assistance!

    8 October 2025
    Unprompted review
    Rated 5 out of 5 stars

    Blessing in disguise

    Felipe was so patient he doubt with my case in a positive patient way, it took a while but he reassured me he was going to and he did, he was a blessing in disguise.
    Thank you Felipe 😊

    30 September 2025
    Unprompted review
    Rated 5 out of 5 stars

    Excellent

    Incredible professional help! Exceptional support. That's a sign for excellence on ZENGO! Thank you so much!

    29 September 2025
    Unprompted review
    Rated 5 out of 5 stars

    Felipe!

    I rarely leave reviews, but the level of support I received from Felipe at Zengo truly deserves recognition.
    From the start, Felipe was professional, knowledgeable, and incredibly responsive. Navigating crypto wallets and security can be overwhelming, but Felipe made the process clear and stress-free. He didn’t just provide quick answers—he took the time to walk me through every step, explaining complex topics in a way that was easy to understand, and always with patience and clarity.
    What stood out most was how genuinely committed he was to making sure my issue was resolved fully and securely. It’s rare in this industry to find someone who combines technical expertise with real human care, and that’s exactly what Felipe delivered.
    Thanks to him, I now feel more confident using Zengo—and I know I can trust their team if I ever need support in the future.
    If you’re looking for a crypto platform that backs up its tech with real, high-quality human service, Zengo with Felipe on the team is the way to go.

    28 September 2025
    Unprompted review
    Rated 1 out of 5 stars

    Very Regretful Experience

    Very Regretful Experience! From the moment I deposited PHP 2,250 for 35 USDT Tron, I was already meted with charges. But the amount only appeared after 8 days of continued follow ups. And when I'm about to send it to where I intended to, a substantial amount again is being ask for the sending and/or withdrawal of my money. This app or wallet platform is very condemnable. Could be runned by scammers syndicates. Avoid this app.

    26 September 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    This is incorrect. Zengo does not charge any hidden or extra fees. The amount you receive is always shown before you confirm a transaction. Any additional fees come from the network or providers, not Zengo. Please contact help@zengo.com so we can check your case. Thanks

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