They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more
Company replied
ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more
Company replied
The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more
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Company details
About ZEN.COM
Written by the company
Do your wallet a favor and put a ZEN Pro card in it.
Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.
Contact info
Lvivo g. 25-104, LT-09320, Vilnius, Lithuania
- hello@zen.com
- zen.com
4.6
Excellent
6K reviews
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Fast help friendly help instant to fix…
Fast help friendly help instant to fix my problem
22 March 2026
Reply from ZEN.COM
Hello,
thank you so much. It is privilege to work for you. Your positive words has already been passed to the agent to make her day.
Regards,
Anna, ZEN.COM
Im cery content about this app and all…
Im cery content about this app and all functions. ATM worka Perfect, pit and pilling out monet.
22 March 2026
Reply from ZEN.COM
Hello,
thank you very much for your feedback — we’re really glad to hear that you’re satisfied with the app and that everything is working smoothly for you.
It’s great to know that both deposits and withdrawals meet your expectations. If you ever need any assistance or have suggestions, feel free to reach out.
Regards,
Mia, ZEN.COM
Great customer care
22 March 2026
Reply from ZEN.COM
Hello,
thank you for letting us know. We’re very happy to hear that you appreciate our support. If you ever need our help, don’t hesitate to reach out to us.
Regards,
Anna, ZEN.COM
Terminated without reason, blocked immediately, ignored for 150+ days
In September 2025, ZEN's complaints manager told me that my account was in good standing, apologized for mistakes made by their support team, and gave me three months of free PRO subscription as a gesture of goodwill. Sixteen days later, I got an automated notice of termination. There was no prior contact, no explanation, and no chance to respond. Even though the notice said there would be a 60-day period, all services were shut off right away.
All complaints got the same answer: "We can't give you any details because of privacy rules." The Bank of Lithuania asked ZEN for the legal reasons and facts behind the termination, but ZEN refused, saying the decision was "final and cannot be appealed."
Over 150 days have passed since a GDPR Subject Access Request was sent in October 2025, and ZEN's own Data Protection Officer promised in writing to give the data.
I have sent the Bank of Lithuania a formal complaint about a consumer issue.
5 October 2025
Unprompted review
Reply from ZEN.COM
Hello,
thank you for your feedback. Please rest assured that ZEN.COM is a licensed financial institution that takes security very seriously and fully understands how stressful this situation might be for you.
We encourage you to check out our article, where you’ll find helpful information: I've got a message "We have to close your account" – ZEN.COM
If you have any questions, feel free to reach out to us anytime at hello@zen.com.
Best regards,
Anna
I like fast transfers
21 March 2026
Reply from ZEN.COM
Hello,
thank you very much for your feedback and for sharing your satisfaction with the fast transfer service offered by ZEN.COM. We truly appreciate it. We hope that in the future we will fully meet your expectations and earn a 5-star rating from you!
If you have any questions or need support, please feel free to contact us at hello@zen.com.
Regards,
Anna
Reply from ZEN.COM
Hello,
many thank you for your kind support and 5*.
Have a wonderful day,
Anna
Nice application- low rewards
Nice application
Funny cashback system
Cashback on low end,…. 0,86- 1% mostly
Of the time,
High rewards, havent seen so far…
(Spend over 3k)
20 March 2026
Reply from ZEN.COM
Hello,
thank you for letting us know that the application and its features meet your needs and even keep you entertained!
When it comes to rewards, we’re keeping our fingers crossed for some pleasant surprises and satisfying profits from the next stone breaking!
Regards,
Anna
Service was smooth and responsive
Service was smooth and responsive. I received support instantly.
20 March 2026
Reply from ZEN.COM
Hello,
thank you so much for sharing your positive comment with us regarding ZEN.COM's fast and sufficient support.
We are ta your disposal at any time,
Anna
Reply from ZEN.COM
Hello,
thank you so much for your amazing feedback for us. We are developing to offer you even more satisfaction from the app's features!
Regards,
Eva
Reply from ZEN.COM
Hello,
super to know that our agents, especially Klara, are helpful.
You made her day!
Regards,
Mia
Very fast and profesional support from…
Very fast and profesional support from Mr Marcel
18 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind comment on behalf of Marcel and other agents from ZEN Support Desk.
You can count on us,
Anna
Nice,very good app for backinng
18 March 2026
Reply from ZEN.COM
Hello,
thank you!
We’re really glad you’re enjoying the app. It means a lot to hear that you find it useful for banking!
Have a grate day,
Anna
Reply from ZEN.COM
Hello,
thank you for your comment and 5*.
To find out more about delivery of the ZEN card, go through our article: https://ask.zen.com/hc/en-us/articles/360018286060-Where-can-the-ZEN-physical-card-be-delivered.
In case of any questions, we are ta your disposal at hello@zen.com or in-app chat.
Regards,
Anna
Great experience overall
Great experience overall, Zen has helped me multiple times! Highly recommended
17 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words!
We’re really glad to hear that ZEN has been helpful for you more than once- that’s exactly what we aim for. Your recommendation means a lot to us1
Have a great day,
Anna
Reply from ZEN.COM
Hello,
it is good to know that ZEN.COM app meets your needs when it comes to fast and reliable service.
Thank you for your comment,
Anna
Reply from ZEN.COM
Hello,
thank you so much! That really means a lot to us. We’re happy you’re enjoying the app — and we truly appreciate the recommendation.
Regards,
Mia
Reply from ZEN.COM
Hello,
we are grateful for your positive comment about ZEN.COM's assistance. We will pass your feedback to Marcin, he will be more than happy.
Have a great day,
Anna
Great and fast help!
18 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your opinion and noticing ZEN.COM' Support engagement.
You can always count on us,
Eva
Reply from ZEN.COM
Hello,
thank you so much for your amazing and truly heartwarming comment!
Have a great day,
Mia
Thanks to their support, I received the full refund from the merchant!
I reported un unexpected charge on my account and their team reacted quickly and professionally. I felt supported and taken seriously throughout the entire process.
16 March 2026
Reply from ZEN.COM
Hello,
thank you for sharing your experience. We’re really glad to hear that our team was able to respond quickly and support you throughout the process. Taking your concerns seriously is very important to us, and we appreciate your trust.
Regards,
Anna
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