Zempler Bank Reviews 

Had a problem with new card. Phoned and Cathy answered quickly and efficiently.

REF: 80000100786877 / 02600100393623
Both my personal and business accounts have been under review for the past 7 days with no communication or explanation whatsoever regarding these restrictions.
Their customer service agents have no information to provide either, all they say is that a different department is reviewing the accounts and they have no information as to why that is happening.
Not only did they restrict my accounts, they did the same to my husband the same day. My family has been through so much inconveniences during this period and we have no idea when this will be resolved. We have a lot of bills pending and have a new born to feed. The painful part is every transaction has been genuine and nothing has been requested from us so far.
I am sooo disappointed and hurt having to go through this ordeal. This has affected my husband mentally and it is ruining a lot of things for my family.
I wonder if we have been scammed of our funds like the reviews I am seeing now, I never expected to go through this with bank at all.
Perhaps the financial ombudsman should really investigate this bank as soon as possible.

Customer service should always lead with clear communication and transparency not treating customers like daft people who have no lives to live!!

Ref: 80000100786877 / 02600100393623

Very helpful

Really helpful and managed to sort my issue quickly

David spoke with me today 17/07/26. His Liverpudlian Voice was reassuring and kind. Whenever, I call somebody from the UK has always answered. Please listen to the automated options through to the end. As a tip, I pressed 3 by accident for a new customer (even though I am an old customer) and got through quicker to an actual person. David answered every question thoroughly, efficiency and yet as fast as he could without rushing me. His answers reassured me and made me feel safe to ask him to repeat and explain things I didn’t quite understand. Despite the complexity of my issues it did not take much time. Even the hold time at the beginning (after navigating the automated system) took only seconds .
I find Zempler or Cashplus as it used to be called to be very high (in a good way,) yet a simple process. If you do not remember the answer to a security question, especially if you are locked out of your account, do not answer, say you can’t remember, then ask for another question as they have a few, then access is possible.
I am neurodivergent and other mental health issues or if you have anything that makes you a vulnerable person can note that down ONLY IF YOU WANT THEM TO…so they hear you say what makes you vulnerable it is automatically confidential and NOT added to your records with this bank. You may not know what makes you vulnerable because it could be age, illness, not being tech savvy, an illness or a bad event that happened to you. In my case I have CPTSD, ADHD and a survivor of sexual abuse and other types of abuse. So, despite what your conversation with them reveals, WITH ZEMPLER YOU HAVE TO REQUEST AND CONSENT TO THEM NOTING ANYTHING ABOUT YOU. THEY ARE VERY GOOD AT KEEPING YOUR CONVERSATION PRIVATE.
If you are having issues with changing your details, like email and phone number, (especially if you have problems) accessing your account. Know you can ask for a FULL list of documents they will accept as proof of address and especially remember to confirm with the representative who these documents need to be from. I found they will accept around ten different types of documents but they only need one I believe, as proof of address. I discovered their were many more than I thought, however, many issues involving changing personal issues and gaining access to your account they may require ID as remember they are protecting you from fraud constantly. Nowadays, if you don’t understand an outgoing transaction (money being taken from your account,) there are so many ways people can get your information. If you feel you are internet/technology illiterate do not be embarrassed to ask them about how people can get money out of your account. I went through the general customer service number but I am sure you can find a direct number for fraud incidents.
If you own a credit card with Zempler, this is a separate team and they have different hours and shut earlier than other numbers.
If you are locked out of your account or cannot get access on/off the internet but you have funds in there Zempler have a way to transfer money. This is through passing security and even possible without ID. How? Well, they do this by making you pass security through multiple questions then by sending money to a trusted payee…so don’t panic…as they will help you up to a certain amount to make a transfer. It is often a call and a few hours wait time but quicker if the payee is a family member or if you personally have another bank account and you have transferred to these places before and/or added them as a trusted payee. If you have transferred to anyone before, you may have automatically made them a trusted payee already. I can’t remember the exact details of the procedure I went through, so make sure if you currently have access to your account you have a couple available trusted payees in case you are locked out in future. In my case, my house burnt down suddenly and completely from a chimney fire, therefore, I had no id, no phone and no physical card as it all went up in flames in minutes. When this happened, there were ways I didn’t know of that we’re not available with other banks , that allowed me to get through security and get a transfer fairly quickly. Thanks again David. Of all the internet banks I have tried this is the best.
Finally, if you live out of the UK my father could even set me up an account for when I was coming back to here after living abroad for 14 years Zempler was called Cashplus for a few years when they first opened. David was ten out of ten and this has been my experience with every agent I have dealt with over the years that I have banked with them.

Great ☎️ support

prompt to answer the call, very helpful operator who sorted out the problem straight away

A very polite and reactive call, timely, pleasant and managed my situation professionally and promptly.

Kathy was very helpful!

It was good talking with you

Reference: 80000100662312
Zempler bank all of sudden they closed my business account which were having banking with them from past 4years.. They closed my account with out asking to provide any details or with out our permission or letting us know reasons.. They are biggest cheaters.. They think they are superiors and they have all the edges with them.. They are biggest fraud they cheating every individual and businesses..
I request all financial conduct authoritys should look in this banks biggest scam. They're doing it openly with out fear.
I am not one I have seen comments here how they affected many businesses and individuals.
I would like and any solicitors who are willing to take this issue please contact us or any one who's faced atrocities by Zempler bank..
We'll be pleased to take them through courts..
Never ever ever again go for zempler bank..
Please contact us through trust pilot our email and contact are open..

Case Reference Number: 80000100662130
They holded my money transferred from same business name account. They closed my zempler account with out notice or giving permission to withdraw my funds .
I was calling them and their customers care department not responding at all saying it's not in our hands and not even forwarding concerned department.
As they closed my bank account.
I have sent my other same name business account to transfer my funds. No response at all.
Zempler bank are biggest frauds. They think they own my money.
We are and we'll go to
Notice of Legal & Regulatory Action:If you fail to transfer my money or provide a satisfactory Final Response Letter within 15 working days as mandated by Financial Conduct Authority (FCA) rules for payment systems, I will take immediate escalated action:Financial Ombudsman Service (FOS): I will escalate this case to the Ombudsman to force the release of my funds and claim additional compensation for business disruption, financial distress, and lost revenue.
Legal Action: I reserve the right to initiate County Court proceedings against Zempler Bank for the recovery of my money, plus court costs and statutory interest.I have attached the original invoice and contract proving the source of the £9,900 to this email. I expect an immediate acknowledgment of this and a swift resolution.
I request all people not go for ZEMPLER BANK.
All financial conduct authoritys please watch these banks.
Watch Dog system of England & Wales.. check with them..
Openly cheating and manipulating customers.
***** I WILL TAKE THEM TO COURTS..
I feel trust pilot is showing only positive ratings?? Having plenty of negative reviews. How come they showing..? I would request them show truth apart from fake reviews which doesn't have any references numbers or details.. mostly, all negative comments all have references numbers with details of atrocities by zempler bank.
I would recommend trust pilot should review within itself s..

Will did great, everything is asked for

Morgan was very helpful 👏

The person i spoke to was so polite and helpful and relaxed (Lea?). Emphasising how he could help rather than the expected "why i CAN'T help"

Today I was talking to a lady called Liby. She was very helpful much appreciated her time and she was very kind
Thanks to Liby

My query was answered promptly and politely.

Good customer service. Never have to wait long to speak to someone always goes out of their way to help and very polite. Keep up the good work.