ZELLBURY Reviews 

135
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of products and the affordability of outfits, often finding them to be good value. The delivery service is frequently praised for being on time, with some even receiving orders earlier than expected. However, a significant number of people were dissatisfied with customer service, describing it as unsatisfactory and unprofessional. Customers reported issues with wrong items, sizes, or colors being delivered, and a lack of support or resolution from the company. There are also concerns about delayed deliveries, especially for prepaid orders, and difficulties in tracking shipments.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability, with some customers expressing... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction, while others reported... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the good quality,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising on-time or fast... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting it as "pathetic,"... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The pink suit I ordered was 3 piece, it's dopatta is very thin and looks like the suit will only last one season. Please improve quality. 3000 rupees is not a small amount for a 3 piece suit.

Company replied

Rated 3 out of 5 stars

I have ordered bag from zelbury but it was so large ...I want to return it plz help me

Company replied

Rated 3 out of 5 stars

About the quality and price of my liked dresses Iam satisfied but on eid days and the back days my order was divided in 2 visits of rider and that rider came very very late this thing irritate me .

Company replied

Rated 3 out of 5 stars

Look wise the bag I ordered is very good but the stuff if very hard box like no flexibility so it did be difficult for me to put my things and take them out hassle free it will be a great hassle also... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Online Fashion Shopping in Pakistan made fabulous and trendy by Zellbury. One-stop online fashion store for Women's, Women's and Kids Clothing. Top up your wardrobe with our new arrivals. Free delivery Nationwide. Order Now!


Contact info

3.0

Average

TrustScore 3 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(135)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Look wise the bag I ordered is very…

Look wise the bag I ordered is very good but the stuff if very hard box like no flexibility so it did be difficult for me to put my things and take them out hassle free it will be a great hassle also the packaging could be better rather than a transparent shopper they could use something better.

10 June 2026
Unprompted review
Rated 2 out of 5 stars

It's disappointing to see that negative…

It's disappointing to see that negative reviews exposing issues with their products are being continuously deleted. Despite providing evidence in the form of pictures of the original suits received, they seem to be avoiding criticism. It's important for businesses to not only showcase positive feedback but also accept constructive criticism for improvement. Customer opinions, whether positive or negative, should be valued and acknowledged. Deleting negative reviews does not address the underlying concerns and can impact the credibility and trustworthiness of the brand. Transparency and accountability are essential in maintaining a strong customer-business relationship.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered 3 kurta shalwars from…

I have ordered 3 kurta shalwars from zellbury and a t shirt just 5 days before eid and trust me i rcvd a caĺl from their rep. Telling me that the eid deliveries are closed and than just one day b4 eid I rcvd them all ... iam a regular customer of zellbury and they proved to be loyal to their customers iam truly thankful and i really appreciate them ... highly recommended guys ....

24 May 2026
Unprompted review
Rated 1 out of 5 stars

This is such a so called brand

This is such a so called brand. They r liers. They cut amount from my account and didn't give me my parcel. They r scammers. Dnt buy anything from these robbers.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Never order online from them, shittiest customer service everrrr

Placed a prepaid online order on May 12 for Eid (May 27). The order status stayed on "Confirmed" for a full week with no movement at all. I called the helpline almost daily to check, and 2-3 times the support team specifically assured me that the order would reach me before Eid. Proper reassurances, not vague answers.

Around May 22, on yet another follow-up call from my end, they suddenly told me the items had failed their quality check and the order was being cancelled. No proactive email, no advance notice. I only found out because I kept calling and pushing. A quality check that should have happened on day one, communicated only after the customer drags it out of you ten days later, is genuinely poor handling.

I then clearly asked for a bank refund in writing. They sent me a voucher anyway, then another email asking me to "kindly confirm my preference" as if I had not already confirmed it. The voucher is restricted to online use only, basically pushing me back into the same broken system. After multiple more helpline calls and follow-up emails, they finally agreed to process a bank refund with a 21 working day timeline.

False reassurances on call for a full week, last-minute cancellation only after I dragged it out of them, and a voucher push despite an explicit written refund request. Eid was ruined for the entire family because of how this was handled.

12 May 2026
Unprompted review

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