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Rated 1 out of 5 stars

Not having the best experience with customer service. Tracking ticket still shows pending for drop off at USPS for 4 days now. I plan to issue a dispute and stop payment with my credit card company.... See more

Rated 5 out of 5 stars

The dress is beautiful quality as pictured. I ordered a large but I don't fit it across the bust/ back so the zip won't do up. I've just started a weight loss program so I'm looking forward to fittin... See more

Rated 5 out of 5 stars

I am so impressed with the quality of the sweaters I ordered. They were a little more expensive than I usually buy but well worth every penny because the quality is excellent and they are so pretty. T... See more

Rated 5 out of 5 stars

Loved this A-line tunic with slight cowl neckline. The style is casually elegant AND flattering. Got several compliments the first day I wore it. Would love to see this with the insert color in red. I... See more

3.7

Average

TrustScore 3.5 out of 5

124 reviews

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3.7

All reviews

(124)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great fit

Great fit
A longer delivery time but that was from US to AUS
Lovely material

2 June 2023
Unprompted review
Rated 1 out of 5 stars

TOO LITTLE TOO LATE

Ordered two dresses for a wedding on 5/08/23.
Received an email on 5/23/23 that one of the dresses had been cancelled and being credited $43.69. Received the dress that was supposedly cancelled on 6/1/23 and it did not fit. Have been trying to contact company to return since 6/5/23 with no luck. Can anyone tell me how they contacted the company?
Instructions on site do not work. Thank you

5 June 2023
Unprompted review
Rated 1 out of 5 stars

Payment with no dress

After ordering and receiving my dress, I emailed to explain I needed a larger size they told me to send payment for postage which I did and took a copy and sent to them. With no reply or even an email to say they received payment through PayPal.
After putting this on here I received an email, telling me my payment didn't go through RUBBISH.. they have my.money with no dress..
DO NOT BUY FROM THIS COMPANY.. IMPOSSIBLE TO GET HOLD OF IF ANYTHING GOES WRONG

24 May 2023
Unprompted review
Rated 1 out of 5 stars

I received a dress that I did not…

I received a dress that I did not order, I contacted them via email and told them I wanted to return the dress they sent, because it was not what I ordered. The dress they sent me I would not let a 90 year old wear. I got an email from them offering me $11 to keep the dress, I paid $60 total, they have not answered my many requests to return it. The name on the return address has the name Joe Doe.

19 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

DO NOT BUY from this company, very poor customer service! Purchased 3 dresses, didn’t fit, not true to size, tried many times to tell them I want a refund, but keep getting offers like $38US instead of of what I paid $220 and asking me to keep the items. Keep getting the run around. Even their policy states they can refund for any reason within 30days. False advertising!

16 May 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 3 dresses that did not fit

I ordered 3 dresses that did not fit. I have communicated with them several times via email to make a return and have gotten the run around every time until this morning.

They are only offering me $21 and told me I would have to pay shipping in a previous email. The order was close to $150. They offered to send a different size which is not what I want.

I do not recommend this company at all. Took a long time to get the items to me. And now I can’t return items that are useless to me.

Again, I strongly do not recommend this company

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Customer service has been great

Customer service has been great. Even though one of my items did not fit, they offered to send me a replacement item. Items take about 2 weeks to get but happy with what I received.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

No Returns - They will not respond to emails…

They will not respond to emails requesting to return product, even though their web site clearly says they take returns - total waste of money. Do not buy from this front. Reporting to Attorney General for false advertising.

2 May 2023
Unprompted review
Rated 1 out of 5 stars

I am trying to return these dresses and…

I am trying to return these dresses and keep getting the run around. You advertise that a return for a full refund can be done within 30 days. I am well within this timeframe. The last you offered me $16 to keep the dresses that do not fit! Please send me a return label!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

The dress is beautiful quality!

The dress is beautiful quality as pictured. I ordered a large but I don't fit it across the bust/ back so the zip won't do up. I've just started a weight loss program so I'm looking forward to fitting it down the track that's why I'm not going to swap it for a bigger size.
The delivery and communication was also good with no issues. I would buy from Zekev again.

25 April 2023
Unprompted review

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