Zegna Reviews 30

Useless after one time washing (max 40dgrs as advised per label) No more alasticity, moves down from waist.
FS Midi Brief Front Fly Rib (White)
Men's underwear Filo Di Scoza.
Purchased 2 for price of 1. I waiver the reclaim under the condition cold washing works out wel; so if clean and without ruining elasticity or else I will return to retailer to get refund

AVOID!!! Low quality belts with definitely major issues with materials and work. bought this 5 yrs ago wearing less than 20 times, never exposed to direct sunlight or damp environment, severely peeling off and cracked... the belts i own from other brands never had issues even for daily wearings. Reported to Zegna and their response was a joke. See their email response below on 23/09/2025. Funny reply and no intension to assist with anything..

Dear ,

Thank you for your email. We’ve shared the photos of your belt with our specialist for further assessment.

Based on their feedback, the issue appears to be primarily caused by moisture and sweat. Prolonged exposure to humidity or perspiration can weaken the adhesive and surface coating, leading to peeling. Storing the belt in a damp environment or not cleaning it properly can exacerbate this issue.

Wear and tear could also be a contributing factor, especially if the belt is worn tightly or bent, which can place stress on the material. Over time, even high-quality items can show signs of use under regular conditions.

Additionally, exposure to heat or direct sunlight can dry out the coating, making it brittle and prone to cracking or peeling.

We understand you’ve only worn the belt around 20 times since purchasing it in 2019, but these factors may still have contributed to the current condition.

Should you have any questions or require further assistance, please don’t hesitate to contact me directly.

Best regards,
Jenny

Great shoes! Not too sure about the made in Turkey overshirt for 2000+ euro. Fabric is nice, but you would expect made in Italy.

When you buy shoes worth around 1000 euros, you expect customer-friendly service. The shoes turned out to be too tight. The salesperson suggested coming in, but once in the store, the manager said they unfortunately couldn't do anything. The only solution is for them to send the shoes back to Milan for evaluation, but this could take one or two months due to the investigation. Never ZEGNA again!

I ran into an issue with a coat from Zegna where hidden metallic buttons damaged the exterior fabric over time by rubbing against them. This is clearly a design flaw that would ultimately lead to this unavoidable situation. I reached out to Zegna and their only response was that this is a “natural outcome after extended use” and not classified as a “manufacturer defect”. This issue started a couple of years after purchase and got a lot worse afterwards even though if I am currently rotating between 4 coats in the winter (all others with no issues whatsoever regardless of age). Very disappointing when you spend thousands to get this response from customer service setting a very low bar for the durability/quality of their products.. Check out other brands because this one is all fluff and story telling with no substance

I have been a fan of the Ermenegildo Zegna for 20 years. But finally i'm extremely disappointed with Zegna. I have two winter jackets, bought in 2023-2024, and the zippers don't work on both.
When you sell a jacket for $1000, can't you put a quality zipper in it? Because of bad zipper, I definitely got sick once, because I tried to zip up a jacket while running and couldn’t, at -12 outside!
I miss the things they made in Italy 15 years ago...

Jacket "Made in China", VY056 - ZZ257

I am extremely disappointed with Zegna.
I bought a backpack from Zegna 2 years ago. After some time my backpacks back part worn out. I took it back to a Zegna Shop and they send an email to their customer service with the pictures. The material is some kind of a fabric behind the backpack and obviously it is not a correct material. Unfortunately they rejected to repair. I will never shop again at Zegna store.

I am extremely disappointed with both the quality of the product and the customer service provided by Nevila. I purchased a pair of Triple Stitch shoes, and after a short period of use, I noticed unusual wear and tear. The leather showed signs of damage that I believe are due to a defect in the material, not normal wear.

When I reached out for assistance, the customer service was unhelpful and dismissive of my concerns. Despite referring to my rights under the Consumer Code (D.lgs. 206/2005), the response was far from satisfactory, and they refused to acknowledge the potential defect.

Given the poor quality of the shoes and the lack of support from customer service, I highly recommend avoiding any purchase from this company.
Do not waste your money!

My recent purchase at Brookfield place with Christopher was fantastic - he is super knowledgable and very passionate about the brand- I felt the same way for the soho store with Hoze- just fabulous

one of my favorite companies! extremely reliable and fast shipping, top notch quality product with clean branding. their triple stitch sneakers are the most comfortable shoes I own

I had a very poor shopping experience. The website was incredibly slow, and after spending a considerable amount of time selecting items, I was ready to place an order worth 6,500 Euro. However, I was met with an error message: 'Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Needless to say I didn't buy anything. It's hard to understand how a luxury brand is unable to find competent IT staff.

Very impressed with the service.

I bought a couple of pairs of shoes from the store in Bond Street back in July 22 and the fabric on one of the pairs started to fray.
I took them back to the store after Christmas & Hamid (who sold me the shoes originally) replaced them for me no problem.

Whenever we shop at Zegna in Bond Street, Hamid always makes us feel special.

Bought a cap from a store in Venice, poorly made waste of money, the colour from the leather has run into material but Zegna have said it’s tough it has been exposed to moisture/water. Apologies for living in England where the weather changes from morning to afternoon ha!

Goods never received. Ordered 6th June. No response from Zegnay.

Further to my recent post, Zegna contacted me.
Prior to this my refund was received.
Personal responses and apologies from the team were impressive and customer focused.
I would like to thank the management team for their close attention and sincerity, which has indeed restored my trust and faith in Zegna - well done!

Excellent quality and great customer service. Very pleased with the quality and fast shipping. Thank you.

In October 2022 I took delivery of a pair of glasses sold by Boots with pretty heavyweight Ermenegildo Zegna frames (my sight is poor and I require varifocal lenses). On Saturday morning I woke to discover that the internal mechanism connecting the handles to the main part of the glasses had broken through no fault of my own. Neither Boots nor Zegna's customer care division have indicated the slightest willingness to take responsibility for this fault or offered me any compensation. This is clearly a fault in manufacture and probably due to Zegna's readiness to franchise their products to sub-standard operations.

Poor customer service. I have been waiting for refund for more than a month now. It has bben full 1 month when return was received by their warehouse. Despite chasing several times, they are not doing anything.

Very disappointed to see they are now manufacturing their chinos in Romania
Paid $650 for chinos, expect them to be a part of the legacy production, not some cost cutting I bet is part of their new initiatives as a stock exchange listed company. I can see what pressure they are under to reduce costs for shareholder value. What they are missing is that this will kill value over the long term as people will realise you can’t charge $650 for a pair of cotton chinos made in a newly established factory in cheap labour country
I have bought Zegna for years but will think twice now when I see big prices for things being made cost efficiently

Top quality and amazing service! Never a disappointment! 👍