I’ve been using Zeel for nearly 8 years getting at least 1 massage a month. The ability of having a good quality therapist available nearly on demand is amazing. I’ve got a roster of amazing therapist... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
as a former massage therapist, I felt Charlene‘s treatment was one of the best massages I’ve had. She had a very unique technique. Very good pressure, but not too deep. The massage was very thorough.... See more
Zeel's massage therapist listen to what your needs are and then provides the care and experience to match. They are always very friendly and professional. The ability to have them come to our locati... See more
Sarah was outstanding. One of the best deep tissue massages I have ever had. Zeel therapists can be hit or miss but Sarah was definitely a home run!
Company details
Information provided by various external sources
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Contact info
New York, United States
- zeel.com
3.9
Great
554 reviews
Replied to 10% of negative reviews
Typically replies within 2 weeks
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Theres no this time!
Theres no this time!! My daughter bought and paid in full with 18% tip in way of gift card. All I was supposed to do was check in and schedule appointment, Even same day. This company is requiring I make a profile and supply credit card or even debit card of my own. I refuse to add debit card as they are affilated with out of US companies or persons. I have been 5 days trying to use my birthday gift card because they won't set an appt with my form of payment!! Im filing a complaint with NY BBB .
25 August 2023
Unprompted review
Reply from Zeel
Hello Trudy, a valid credit or debit card is required to submit an appointment request on the Zeel platform. If you have a gift card that will cover your appointment total, no charges will be made to the payment method on file. Please reach out to us at help@zeel.com if you require further assistance.
Cancelled appointment last minute
Booked an appointment for a couples massage on 8/8/23 for my anniversary on 8/27/23.
I was notified at 2:35pm that my appointment for 6pm was not going to be able to be fulfilled. Extremely disappointed.
27 August 2023
Unprompted review
Reply from Zeel
Hello Michael, we truly understand how frustrating last minute cancellations can be and would like the opportunity to improve your experience and add credits to your account. Please reach out to us at help@zeel.com so we may be of further assistance. Thank you.
Do not trust these people do not let…
Do not trust these people do not let them into your home. It is absolutely not worth it.
3 August 2023
Unprompted review
Reply from Zeel
Hello Jenel, unfortunately we have no history of someone by the name “Jenel” in our customer database. Perhaps you have us confused with another company?
All providers in the Zeel Network are licensed, vetted professionals. You may read more about our commitment to Trust and Safety here - https://www.zeel.com/trust-and-safety/.
If you need any further assistance or clarification please reach out to help@zeel.com.
She was professional, I cannot remember exactly when she came, within the month.
She was professional. I have had Masseuce literally fall asleep while massaging me.
14 June 2023
Reply from Zeel
Hello Bernadette, thank you for your review. We're happy to hear you had a more positive experience using our platform.
I use this service 1 or twice per week…
I use this service 1 or twice per week Excellent consistent service.
Fantastic therapists A+
29 June 2023
Reply from Zeel
Hi Dean, thank you for writing. We are happy to be able work with as high quality providers as we do.
Great service!
So convenient. Great service. Experienced therapists. Easy scheduling via the app. Love this service!
19 June 2023
Reply from Zeel
Hi Melainie, thank you for your kind words! We're happy to hear you've had a positive experience.
My last therapist was late
My last therapist was late, She (Bertha) didn’t call or text to let me know anything! Her technique was NOT SOOTHING.
14 June 2023
Reply from Zeel
Hello Jordan, we understand how frustrating provider lateness is, especially when combined with a massage technique you did not enjoy. We'll ensure appropriate action is taken and will be reaching out to you via email. If there is anything we can assist with in the meantime please contact us at help@zeel.com. Thank you!
Quick response to scheduling my massage…
Quick response to scheduling my massage with my priority therapist.
21 June 2023
Reply from Zeel
Hi Eugene, thank you for your review. We are pleased to hear you were easily able to schedule with your prioritized provider.
They were both wonderful
15 June 2023
Reply from Zeel
Hello Raphaelle, we're thrilled to hear you had a positive experience. Thank you for your review.
Unita is very professional and intuitive!
Unita is very professional, courteous and a talented masseuse.
25 June 2023
Reply from Zeel
Hi Traci, thank you for your review. We are happy to hear you've had a good experience! We are happy to have Unita as part of our network.
Great massage
Great massage. Vickie McKinnon is the first therapist that found all the pain points and tension spots, specially in my neck and lower back. She did not rush and managed to release a lot of tension and tightness. I would definitely book her again.
24 June 2023
Reply from Zeel
Hello Geeta, we are thrilled to hear you've been able to find a provider that's been able to provide such a great experience.
Reply from Zeel
Hi Jasmine, we're happy to hear you had a positive experience. Thank you for your review.
Great masseuse!
24 June 2023
Reply from Zeel
Hi Susan, we're happy to hear you had an excellent appointment. Thank you for your review.
Nootcharat and Christina are amazing…
Nootcharat and Christina are amazing and the massages were wonderful!
24 June 2023
Reply from Zeel
Hello Robert, thank you for writing. We love to hear this!
Very attentive
Had a 90 minute massage , was excellent. Pressure was good and very attentive to my needs
26 June 2023
Reply from Zeel
Hi Rachel, thank you for your review. We're happy to hear you had a good experience!
Amazing experience
Yoshiko was incredible and I can’t recommend the experience high enough. I had some scheduling changes and she was very accommodating and it was truly one of the best massages I’ve had.
24 June 2023
Reply from Zeel
Hello Cara, thank you for your kind words. We love to hear feedback like this!
Excellent home massage
The massage therapists that always show up in our house are very professional and knowledgeable. We love ZEEL works well with our tight schedules. Relax in the comfort of our home!
26 June 2023
Reply from Zeel
Hi Karolina, thank you for writing. We appreciate your feedback and are happy to hear you've had great experiences!
Amarfy is exceptionally skilled and…
Amarfy is exceptionally skilled and absolutely professional. She's pleasant and I will continue to book her consistently
22 June 2023
Reply from Zeel
Hi Michael, thank you for your review! We're very lucky to work with the highly skilled massage therapists that we do.
I've had good, okay and bad Zeel appointments, but this was AWFUL!
Booked a 90-minute deep tissue and it was thoroughly disappointing. The entire experience was more than a waste of money, it was a waste of time and energy. My therapist was over 30-minutes late with poor communication and ended roughly 20-minutes early. She had no rhythm or technique. The table was shotty and caused a lean slightly to the left. I am not trying to be mean, but the therapist wasn't fit for a long massage or trained for deep tissue. There were constant stoppages (to wipe sweat) and very loud and unpleasant breathing. The icing on the cake was to find the guest bathroom that she used in need of deep cleaning. Not to be crude, but the toilet required scrubbing bubbles post departure. It was a horrible experience to the tune of approximately $190. I did file my complaint and receive a $50 credit - less than I'd expect after the experience. Very disappointing.
22 June 2023
Reply from Zeel
Hello Jeremy, this is not a reflection of the service Zeel looks to provide. We've credited your Zeel account the full cost of this appointment so you're able to rebook on us. We'll ensure appropriate action is taken on our side. Please reach out to us at help@zeel.com if we can be of further assistance.
Great communications with Zeel
Great communications with Zeel. Keeps me appraised of pending appointments.
19 June 2023
Reply from Zeel
Hi Richard, thank you for taking the time to leave your review. We're happy to hear you've had positive experiences with us!
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