You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.
Company replied
To less information about the languages of the film
Company replied
4 Weeks delivery is way to long. But the clothes have a good quality
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.de
3.2
Average
3K reviews
Asks customers to review
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The service
After buying the service and updates were perfect to know where my pack has been and when it was about to arrive. and i´m glad i made that purchase and i recomment Zavvi in case of Service.
14 August 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The order got cancelled without any…
The order got cancelled without any reason given although the product which I ordered is still available on the website.
25 July 2023
Reply from Zavvi
Hello LJ,
Thank you for taking the time to leave your review.
I am sorry that your order has been cancelled. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Simple processing
Process of order and payment was completely unproblematic.
The shirt seems to be well made, but already smells strongly of chemicals. After a stop in the washing machine, however, this issue is also negligible
11 May 2023
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
False description
I ordered grey T-Shirts, the description said „90% cotton, 10% polyester“, but when the shirts arrived, the label said „30% polyester“. I am very disappointed, because of this false description.
Otherwise the shirts fit well and I am keeping them nevertheless.
11 May 2023
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
The buying process was quick
The buying process was quick. Everything was great. Still, I wouldn't give 5 stars because the shop isn't particularly well organized. Example: When I was searching for home accessories there were always shown t-shirts to me:)
26 April 2023
Reply from Zavvi
Hello
Thank you for leaving your review.
We love receiving feedback from our customers, and this will always be used to improve our services.
If we can assist you with anything, please don't hesitate to let us know!
Take care, and have a great day.
Kind Regards,
Kayleigh
Packaging is the worst you can expect
Packaging is the worst you can expect. On top Zavvi does not send Blu-rays anymore to Germany. This shop is currently a total desaster.
23 March 2023
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
The quality is surprisingly good
The quality is surprisingly good, from the print to the materials to the workmanship. The prices are perfectly reasonable for a branded jumper. The shipping might take a little long to Germany, but otherwise absolutely recommendable.
10 February 2023
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Haven't received purchased item
Haven't received purchased item. Understand there is is a postal issue at this time but am receiving other parcels. Received a email that they were having a issue sending item to begin with. No communication since then.
19 January 2023
Reply from Zavvi
Hello Tony,
Thank you for taking the time to leave your review.
I am sorry that your item has not arrived, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Abysmal customer service!
Abysmal customer service!
Placed an order last November for Xmas for 4 items. 1 item turned up, three didn't! Got on to the them straight away to be told that they would look into it. December comes round so I email them again, same reply. I email them for a third time on the 20th December to again get the same reply, so with Xmas being only 5 days away I ask for a full refund as I've had to purchase replacement items and one thing was a Xmas jumper. I was then told this cannot be done until I fill a form out online, OK no problem. So I go to fill the form out and it won't allow me to edit it on my phone so I'm then told I have to print it out and take a picture of it. I do not own a printer so I had to wait till Jan when the local library opened to send this damn form! So I send it off and get told once again they're looking in to it. Around 12days go by and I email them AGAIN that this is nearly 3 months and I've had no avail and I would like a full refund immediately, to receive an email stating my 'goods' have been despatched and arriving shortly... are you fricking kidding me! So they've sent a Xmas jumper in Feb! And now I've got to mess around returning the damn items for the full refund that I requested 2 months ago! Not the first time either I've been messed around by them. AVOID AT ALL COSTS!
5 February 2023
Unprompted review
Reply from Zavvi
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Tried to use a 12 % off code you sent…
Tried to use a 12 % off code you sent me on 17th january 2023 which was already expired on 31st december 2022. Really funny.
Edit: Affair was sorted out with customer service. Zavvi's system of payment and rebate codes is clunky (for pre-orders) and definitely needs some improvement. Customer service was helpful and I am happy that my request is now completed.
30 January 2023
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am so sorry to hear that your discount has expired. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
My shipment has not arrived on time and…
My shipment has not arrived on time and still waiting
26 January 2023
Reply from Zavvi
Hello Tonci,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
My order did not arrive..I wrote you e…
My order did not arrive..I wrote you e mails 4 pr 5 times..absolute no answer...I wrote to Paypal Security...also on the Paypal e mail contact I got no answer from you...no answer no money back..4q
23 January 2023
Reply from Zavvi
Hello Volker,
Thank you for leaving your review.
I am sorry to hear you have not received your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
Great selection and deals
Great selection and deals, but the website could be improved, e.g. missing details and no wishlist.
21 January 2023
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Never had a problem!
17 January 2023
Reply from Zavvi
Hi,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
reliable seller,,good quality ware.
16 January 2023
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I struggled a bit at first getting…
I struggled a bit at first getting logged I. Etc but then it was ok
9 January 2023
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Absolute disappointment
Unfortunately, I have to give my first negative review. One of the products I ordered did not arrive. I have contacted support several times (10 times+). I have been waiting for more than 8 weeks. They keep asking the same thing and I feel like automated bots are answering me every time. This is pure harassment. I have always been a loyal customer and buyer but this is my last purchase. I am extremely disappointed in how they treat their loyal customers.
17 November 2022
Reply from Zavvi
Hi Alexandros,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Excellent presentation of the Rocky…
Excellent presentation of the Rocky Steelbooks and easy job to demand.
8 January 2023
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It is not easy to find out for what you…
It is not easy to find out for what you search in the shop
7 January 2023
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
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