Zapped Digital Reviews 20

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I needed to revamp my tired looking website so I let Zappeddigital design everything to see what they came up with. I wasn’t disappointed! Great colour scheme, smooth interaction and very user friendl... See more

Company replied

Rated 5 out of 5 stars

Working with the team at Zapped has been great. They've delivered what I was looking for with the website, the design and features. Lee has over delivered on things I didn't know I needed. We're rampi... See more

Company replied

Rated 1 out of 5 stars

It started off fine They promised the world as you do to get business. They take care of everything for a reasonable price. Great. After 3 months got not a single call. After 5 months had... See more

Company replied

Rated 5 out of 5 stars

If tech is not your strength, Zapped made it so easy from the word go. They produced a first class, quality website and explained each stage extremely well, from the build, to going live and maximisin... See more

Company replied

Company details

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Written by the company


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4.2

Great

TrustScore 4 out of 5

20 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Working with the team at Zapped has…

Working with the team at Zapped has been great. They've delivered what I was looking for with the website, the design and features. Lee has over delivered on things I didn't know I needed. We're ramping up the seo so I'm looking forward to seeing the results from that. Highly recommend.

5 September 2025
Unprompted review
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Reply from Zapped Digital

Thanks so much, Liam!
It’s been a pleasure working with you - great to work with such a proactive company. Really glad you’re happy with the site!
– The Zapped Team

Rated 5 out of 5 stars

Pleasantly surprised….

I needed to revamp my tired looking website so I let Zappeddigital design everything to see what they came up with. I wasn’t disappointed! Great colour scheme, smooth interaction and very user friendly across all platforms. They really understood the message I wanted to convey. Very professional, great communication and a real quick turn around. Thanks Lee and the team!

26 June 2025
Unprompted review
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Reply from Zapped Digital

Thanks so much for the kind words!

We’re really happy to hear you’re pleased with the result. It was a pleasure working on your new site and with a great business like yours.

Thanks from all of us at Zapped Digital!

Rated 1 out of 5 stars

Bad experience

It started off fine
They promised the world as you do to get business. They take care of everything for a reasonable price. Great. After 3 months got not a single call. After 5 months had 1 call.
I didn’t expect miracles but this was pathetic.
Went on google. I couldn’t bee seen at all . Typed in domain name - Nothing . Invisible.
So I rang the person dealing with my site and she advised I click the link to get my site.
I said that’s irrelevant. An individual isn’t going to have this link. He’ll type in damp work and he’ll never ever see my site. So she said the technician will look into it . I could hear she was getting ruffled . I then calmly said also the on the local maps I was not appearing . She began to argue with me … ohh we don’t do that it’s up to you .
I calmly said the guys that did my previous site did it for me . As I was trying to make my point was interrupting me all the time.
I said can you let me finish.
She exploded into roaring at me . She didn’t like that I was asking difficult questions which weren’t actually difficult she was just incompetent. Then it was ohh we used to do that . Now We Don’t!!!
I said ohh that’s nice or you to let me know at the beginning of my contract this isn’t ..
As she was shouting at me in full loud mouth mode it was impossible to continue
Totally ignorant cow …
Totally incompetent

24 July 2025
Unprompted review
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Reply from Zapped Digital

Hi,

Thanks for leaving your feedback. While we’re sorry to hear you were unhappy, your review gives us an opportunity to clarify a few things - both for yourself and for potential clients.

You were on our £40/month starter package, which includes:
- A custom WordPress website (fully designed, hosted, and launched)
- On-site SEO setup
- Submission to Google and other search engines
- Technical support
- 1 business email account — we gave you 2 at no extra cost

This package does not include full-stack marketing, off-site SEO (such as backlink building or domain authority campaigns), or ongoing content creation - and it was clearly explained at the start that you would need to provide us with regular project updates and content in order to improve your local visibility over time.

You also had a brand-new domain name and were launching a new business, which naturally takes time to build visibility and trust in Google's rankings. Even with SEO in place, websites typically take several months to start ranking, especially when there's little to no ongoing content or updates provided.

You mentioned you received a call after five months, while we understand that may feel slow, that timeframe is normal for a new domain without consistent content or promotion. Effective SEO is a long-term investment, not a quick fix, especially on entry-level budgets.

It’s also worth noting that the five months you were with us didn’t even cover the cost of the original web development, which was included in your plan with no upfront charge. We invested time and resources to support your business from day one.

Regarding your phone call with our account manager, our team did their best to assist, but the call escalated due to ABUSIVE and INTIMIDATING language, which we do not tolerate under any circumstances. Our staff are here to help, but we also deserve to work in a respectful environment.

As for your point about not appearing in Google:
The site was indexed and live in search results on on page 2 for london terms and service keywords...

If the conversation had remained respectful, we would have happily shown you this.

Finally, regarding your Google Business Profile: we explained that Google now requires direct client verification, and as such, we can no longer set up these listings on your behalf - again, this was made clear at the start.

We genuinely wish you the best with your business going forward and hope this clears up any misunderstandings.

Best regards,
Zapped Digital Team

Rated 5 out of 5 stars

Great company to work with over the last couple of years.

Lee & Caroline at Zapped Digital have been great, from designing my website and posting blogs, plus doing there work behind the scenes to get my Company higher on Google search. And when doing my blogs, with detail description of the photos I sent in are great.

25 June 2025
Unprompted review
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Reply from Zapped Digital

Hi Robert, Thank you so much for your kind words! We're really glad to hear you're happy with our service. Looking forward to continuing to grow your online presence together!

Rated 5 out of 5 stars

New website and ongoing support

From the beginning zapped and the team understood what I was looking for and over delivered. I’ve been asking ongoing questions and they’ve been quick to respond and make recommendations to improve my site and SEO.
I would highly recommend and I’m looking forward to seeing the results of our work together.

10 June 2025
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thanks so much, Liam! We’ve loved working with you and really appreciate the recommendation! – The Zapped Team

Rated 5 out of 5 stars

First class website; first class customer experience

If tech is not your strength, Zapped made it so easy from the word go. They produced a first class, quality website and explained each stage extremely well, from the build, to going live and maximising performance. An extremely helpful and professional team.

9 June 2025
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thanks for the brilliant review, Tracey. We’re pleased that both the site and our support met your expectations. It was a pleasure working with you! – The Zapped Team

Rated 5 out of 5 stars

BY FAR THE BEST INTERNET COMPANY IVE EVER HAD DEALINGS WITH

I’ve been with zapped for quite some time , and would say without a shadow of a doubt they are by the far the best website , hosting and maintenance company I’ve seen

We have multiple websites and hosting company’s but after my dealings with zapped all other company’s can not compare

Quick and efficient with requests

Go above and beyond with their detail and building of the websites and seo hosting

Relatability is their priority and it makes it so easy to ask them questions or request and they do the rest

I cannot sing their praises enough
Thank you to Caroline, Lee and all the team at zapped digital

An absolute pleasure to do buisness with you guys

A page ( owner / director Dryfix services ltd )

10 December 2024
Unprompted review
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Reply from Zapped Digital

Thanks so much, Anthony! We really appreciate your words and your ongoing trust in us. It's been a real pleasure supporting Dryfix Services across your websites, and we’re always here when you need us.
– Caroline, Lee & the Zapped Team

Rated 5 out of 5 stars

Had a call from these guys a few months…

Had a call from these guys a few months back about changing my website. You know one of those calls you usually hang up. But the guy on the other end of the phone sounded honest and wasn’t asking for anything upfront! it just felt right. So i thought what have got to loose. After a week my first home page came through and it looked great. So we went ahead. Two weeks in and leads a coming in already. Very happy with this so far and super excited to see how far it goes. Thanks again guys keep up the great service 👍

6 September 2024
Unprompted review
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Reply from Zapped Digital

Thank you so much Terry! We love working with great businesses like yours!

Rated 5 out of 5 stars

Excellent service

Excellent service, Lee and the team go above and beyond what’s expected and my website is not only looking good but actually working for me too.
Cannot fault them

15 March 2024
Unprompted review
Rated 5 out of 5 stars

I had zapped digital do me a website…

I had zapped digital do me a website for my plumbing and heating company.
I left all the hard work to them and they produced a great looking website for me.
Nothing was too much to ask when it came to making slight alterations.

10 February 2024
Unprompted review
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Reply from Zapped Digital

Hey Callum, thanks for the feedback! Top Guy!

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service. Made it hassle free from start to finish and very happy with the finished product. Highly recommend. Cheers Manor loft conversions.

2 January 2023
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thanks Guys! so happy you recommend our services!

Rated 5 out of 5 stars

Excellent website

I've had a few websites and worked with a few Web designers over the year's but these guys are the best, no messaging about just do what they say they're going to do at a fair price and exceptional quality.

Cheers guys

29 June 2023
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Hey, thanks for your great feedback Karl!!

Rated 5 out of 5 stars

Over the moon with the service these…

Over the moon with the service these guys have provided. They have shone a light in the mysterious work of websites. Accurate, punctual and human!

23 March 2023
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thanks, Steve. It's really great working with fantastic businesses like yours!

Rated 5 out of 5 stars

Lee @ zapped digital is fantastic

Lee @ zapped digital is fantastic . Had a total revamp of our outdated website . He listened to what we required and how we wanted it to look . And he did the rest . As I am super fussy . He has the patience of a saint .. would highly recommend this company . Without hesitation

10 February 2023
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thanks Nikki! Loved working with you!

Rated 5 out of 5 stars

Working with the Zapped team was…

Working with the Zapped team was awesome. They were professional, efficient, effective, and helped us produce a high quality website!

10 February 2023
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thank's Doc! really appreciate you feedback!

Rated 5 out of 5 stars

Zapped digital have been amazing

Zapped digital have been amazing, the easiest people to deal with and the website is exactly what I wanted, the after care is already proving to be very relatable and straight forward. If you’re looking for someone to build a website I would highly recommend this company.

18 January 2023
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thank you Vince! It’s been a pleasure building your website!

Rated 5 out of 5 stars

We were included in the building process

Our suggestions for the site were accepted without complaint or resistance, it was important for our club to have some personal branding, and this was included, and the result is excellent.

3 November 2022
Unprompted review
Zapped Digital logo

Reply from Zapped Digital

Thank you. It was a pleasure!

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