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ZAP CLOTHING Reviews 

298
•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, noting that items arrive exactly as described. Many highlight the incredibly fast and efficient delivery service, with orders frequently arriving promptly, alongside competitive pricing and excellent overall service, leading to satisfaction and repeat purchases. However, some people mentioned significant problems with customer service, including unresponsiveness regarding delayed refunds, undelivered orders, or incorrectly shipped items. A few customers also reported receiving products with defects, such as faulty stitching or security tags still attached, leading to frustration.

What people talk about most

Product

Customers had positive experiences with product, often praising the great quality, selection, and prices of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super-fast delivery and... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Price

People report positive experiences with price, consistently finding great and competitive prices on desired... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZAP has been an amazing experience for my family. Everything has seen on their webpage is accurate and it shipped with the upmost concern for a surety of quality. Everything arrives exactly as describ... See more

Rated 5 out of 5 stars

Zap has been my go-to for luxury goods for a while now. Once I discovered them, I can help but keep coming back! They have the best prices on most of their items and they frequently offer discounts on... See more

Rated 5 out of 5 stars

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and profess... See more

Rated 5 out of 5 stars

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Ve... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(298)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10 star service

Fast delivery, easy communication via WhatsApp from Austin. Really pleased with my purchase and will be using ZAP again in future. Thank you

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Zap Clothing top brands with top service…

Zap Clothing in Buckhurst Hill is an absolute gem! They offer an incredible range of top brands that any fashion enthusiast would love. What makes them stand out is their fantastic in-store personal shopping service, providing a tailored experience that feels like having your own personal stylist. With a blend of the latest trends and timeless pieces, Zap Clothing excels in delivering quality and personalized service.

12 November 2023
Unprompted review
Rated 5 out of 5 stars

The Best Store In Essex

Ive shopped at Zap for over 6 years now.
I buy online and shop in-store also.
The store is immaculate with an amazing range of clothes and accessories.
The staff are friendly and helpful and will go above and beyond for their customers.
Cant recommend enough.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Over 20 Years Impeccable Service

Absolutely love the guys in Zap, been a long serving customer for over 20 years now. I’ve never one time been failed. Unbelievable products, constantly updated and staff are second to none !!!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Always quality when shopping at Zap

Always quality when shopping at Zap. Be it the service, the clothing or the trainers, I’ve always had a pleasant experience and never dissatisfied. I’ve been shopping here for the past 5 years both in store and online.

Excellent store and highly recommend.

9 November 2023
Unprompted review

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