Zamzar Reviews 

1,287
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Zamar is the most outstanding program I have personally ever used.. I work for an international company. Everyone wants files in different formats. I can make one file and turn it into a jpeg, word do... See more

Company replied

Rated 5 out of 5 stars

I use Zamzar to help assemble and package legal documents. Our little company drafts, issues and serves subpoenas for all kinds of records for use in litigation and assembles the responsive documents... See more

Company replied

Rated 1 out of 5 stars

Misleading and a complete waste of time. The site makes it appear that converting an MP4 to MP3 is free, so I waited a long time for the conversion to finish. Only afterwards was I asked to pay to acc... See more

Company replied

Rated 5 out of 5 stars

Zamzar provided a 1st class customer experience for me. I signed up to convert specific files for a project. I inadvertently paid for a years subscription thinking I could cancel if after I had... See more

Company replied

Company details

  1. Software Company
  2. Automation Company
  3. Cloud Computing Service
  4. Software Vendor
  5. Web Collaboration Platform

About Zamzar

Written by the company

Free Your Files

Since 2006 Zamzar has been a leading provider of online file conversion services, converting over half a billion files for hundreds of millions of happy customers.

Our conversion software supports 1000's of different formats, so whether you need to convert documents, images, videos, audio, eBooks, compressed formats or CAD files we can handle it.

CONVERT FILES NOW CONTACT US

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(1,287)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

- cheaters.

25 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi, sorry if you had problems using our service. We'd love to help, so could you drop us an email at support@zamzar.com, letting us know a bit more about any problems you had? Thanks, the Zamzar team

Rated 1 out of 5 stars

After converting the file

After converting the file, Why it's been downloaded half only? And now I can't download without paying.

23 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi Dsdbdsoamjgs thanks for your message. We're really sorry to hear you've had problems using the converter. Our free service allows 2 files conversions per 24 hour period (the 24 hours starts at the point of your first file upload rather than at midnight). It sounds as though you may have already uploaded two files for conversion and so you are being asked to subscribe for a paid plan.

As you've reported problems with the converted file, we'd love to assist you. Please could you contact our support team with your original file via https://zamzar.wetransfer.com/ and one of our technicians will be happy to assist you at no extra charge.

Best wishes, The Zamzar Team

Rated 3 out of 5 stars

it was a mid one but decent

20 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi, thanks for your review. Sorry if you weren't fully happy with your processed file. If you'd like us to take a look at this for you, feel free to drop us an email at support@zamzar.com, and we'll be happy to help. Thanks, the Zamzar team

Rated 1 out of 5 stars

NOT FREE at all

NOT FREE at all. What's worse: they do not say it until you've lost your time... Do not waste your time with such "servoces"!

19 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi Kiki, we're sorry that you had problems using our site. We do offer a free service, but it sounds like your file was larger than our free service limits, which we list here: https://www.zamzar.com/faq/#Whats-the-maximum-size-of-file-I-can-convert-or-compress, so you were prompted to sign up for a paid account. Sorry if you didn't realise this before you uploaded your file. Thanks, the Zamzar team

Rated 5 out of 5 stars

This is excellent

This is excellent. It helps convert my reading material to mp3 accurately and precisely. It gives me the option of speed of reading, voice volume, and voice type. This has been very helpful for me to listen to my reading material while driving which helps me a lot when I actually sit down to study. When I start reading myself with my own eyes I do not feel like I am reading something new. I am already acquainted with the material. Great tool, undoubtedly!

Thank you
AQ

15 October 2023
Unprompted review
Rated 1 out of 5 stars

Tell me its paid on the front page or gtfo

Tell me its paid on the front page, stop wasting people's time. Instead, use the money that you make to hire better marketers for your web design.

13 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi Myke, sorry for any issues you had using our site. We do offer a free service, but it sounds like your file was larger than our free service limits, so you were prompted to sign up for a paid account. Sorry if you didn't realise this before you uploaded your file. You can see the size limits for our free service here: https://www.zamzar.com/faq/#Whats-the-maximum-size-of-file-I-can-convert-or-compress. Thanks, the Zamzar team

Rated 1 out of 5 stars

Cheating

Initially, they show it's a free site for converting and ask you to upload the file, once you upload it converts to the desired format, and at the time of downloading they ask you to select their paid plans, This gives a feeling of cheating, if you wish to provide paid services declare in first hand only. If you wish to convert small files go for ilovepdf

9 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi Sangram, I'm really sorry for the issues. We do offer a free service for up to 2 files per 24 hours (for files within these file sizes: https://www.zamzar.com/faq/#Whats-the-maximum-size-of-file-I-can-convert-or-compress). It sounds like your file was larger than the free service limits and that's why you were asked to sign up for a paid account. Sorry if you didn't realise this before uploading your file, though. If you need any further help, please don't hesitate to contact us at support@zamzar.com. Thanks, the Zamzar team

Rated 5 out of 5 stars

Service by Zamzar Helpdesk

With update to Apples new Sonoma, I got some trouble by using Zamzar by the desktop app and contacted Zamzar Helpdesk. I got in short time the feedback and also some more communication and even the problem could not finally be solved (is on Apple side), this service was excellent and would appreciate if others would do it in this manner. Well done and thanks a lot for your competent and fast services!

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

While the service wasn’t what I needed, their customer service team reached out to me to see how they could make things right. I was pleasantly surprised with their effort—I haven’t experienced such great customer service in a very long time. In the future, I will use them because I know I will be well taken care of.

3 October 2023
Unprompted review
Zamzar logo

Reply from Zamzar

Hi Leigh, thanks for giving us a 5-star review and for sharing your feedback about our customer service team. We're really glad to hear that they were able to help you and that you've found a trustworthy service if you need to use us in the future.

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