Zalando Reviews 

My husband ordered me a pair of Doc Martin boots about 2 months ago which I loved. He got a great deal on the price at €89 but unfortunately they were too big on me. I returned them but when I went to re-order, they did not have my size and were back to pre-sale price of €199. I contacted Zalando customer service and asked them if they would honour the original sale price when my size was re-stocked. They agreed to do so with no quibble or disagreement. It took nearly two months to get my size back in stock but true to their word, they honoured the original sale price. I bought them at full price and once they dispatched them, they organised a refund for the difference. I was gobsmacked. I really wasn't expecting them to do this as so much time had passed. My new boots arrived today and they fit perfectly, I love them and my refund is being processed. Absolutely unreal customer service. Staff are so polite and efficient. Thank you so much Zalando!

Most recent order didn't have any shipment details, which meant the courier couldn't deliver it and it was sitting in a depot. My only other order was missing a phone number so the courier couldn't reach me. Pretty terrible service so will never use them again.

Runners arrived in 3 days. Cheaper than any other website for these particular runners.👍

I placed an order of 400€ and Zalando promissed to deliver within 5-9 days.
11 days later I'm still waiting and when I asked the support what's going on, they told me to use the tracking link.
Thanks for the support, your solution is genius !!

Honestly best website I've ever bought from. I LOVE all the styles on there and the fact that Zalando shows you the outfits on other REAL people is amazing for inspo. Prices are affordable aswell and enjoy the range from affordable clothing to high end options too.

Happy with my purchase, fast delivery and good quality 👌

Parcel was held for 3 weeks with fastway and no attempts of delivery. Found out it was because Zalando had forgotten to add the complete address and didn’t give the courier my contact number. When I asked them to resend the parcel with the correct details they told me 1) they can’t give a phone number and 2) I’d have to wait for a refund and repurchase. The items I bought aren’t in stock anymore so they’ve wasted my time.

Left reviews on there website about poor quality materials and of course they didn't publish them.Also ordered clothes where to small in size even they where advertises XL and XXL.

Terrible experience!
Parcel is held with the delivery company, no delivery for 3 weeks.
Despite many contacts to Zalando and Fastway, my parcel hasn’t been delivered and they don’t want to refund me.
Fastway never replied to my email and there is no other form of contact

Been using them for past couple of years. Never a problem. Easy order easy returns.

Always good experience. Fast delivery, goods as described and no issues with refunds.

Superb service, delivery very much within reason, products purchased all as described 👏 I cannot fault my experience anyway, well done Zalando, don't let standards slip, Regards Tom

Super service.
I returned a parcel and only one item out of 2 were refunded. I've emailed them on a Sunday morning, I got an apology email in the next few hrs and my PayPal account was refunded the same day.
I've been using Zalando for the last 2 years and I haven't got any issues. They highlight the items which are coming from a long distance so you're aware of the waiting times.

Never had a bad experience. Prompt delivery and returns. Great variety of clothing and the student discount is a plus.

After placing my order I read the reviews here and I was nervous but my whole experience was perfect. My package came within a few days and I am delighted with the products. Thank you zalando :) will be shopping here again

I bought 2 items, one with a decent reduction. The order never arrived. Seemed to be stuck in Dublin hub of Courier. Contacted Zalando and was offered money back. Said no, I wanted my order and was due to go on holiday so needed it and no time to reorder elsewhere. Nothing they could do. ????? Posted on fb and they told me to contact them via link...which sent me to FAQ page! ???? Posted again to say this and they refunded the money without notifying me. ??? Omg!

But they had my money for approx 3 weeks. From what I see on fastway trustpilot, this isn't unusual. So is this their little side earner? Reduce goods, have them be "stuck" or "list" and refund after weeks so the interest over goodness knows how many orders fills their pockets? Cos it certainly does while their clients are left empty handed.

i was shocked with all these bad reviews i had a perfect experience with zalando, fast shipping and reliable

Having been a Zalando customer for quite awhile now I experienced such bad customer service today from a certain customer service rep with Zalando that I will never purchase from them again!
I simply wanted to return an item that I had purchased and their selected courier had failed to show up twice now to collect the item (a service that this courier service offers to provide). Previously when this happened the customer service agent I dealt with in Zalando sorted the issue immediately. Today the agent was literally rude and unhelpful. I was told I could bring it myself to a collection point or order a collection for the 3rd time! When I said these options weren't really acceptable I was told sorry but choose one! She refused to let me speak to a team lead and told me I could make a complaint if I wanted to. Then she asked me was there anything else she could do for me this evening! Given the fact that the issue at hand had not been sorted this came across as totally patronising and unhelpful.
Very disappointing from Zalando!!! No customer care clearly!
Edited to add - the complaints procedure with Zalando or even trying to find out how and who to complain to has been a total pain.

I've been ordering from zalando for quite some time now and I have never had a problem with them. They have a huge range of fashion and accessories, not overly expensive, great bargains and the delivery time is great too. They also have free returns if your not satisfied with your items, and issue with a full refund, once the label is still attached to the item. ❤️👌👌👌.

Two years in a row two separate orders that have put the wrong details on my orders which have lead to them both being undeliverable. After contacting the courier myself I receive the product and it arrives faulty/counterfeit like who sends someone an Adidas hoodie with half an Adidas logo lol