Zalando Reviews 

Trustpilot must allow either Zero or Minus star.
Zalando really deserves minus star for keep using the hell called evri. Zalando will lose customers because of this chaotic carrier company.
I already wrote to you many times regarding this issue but give deaf ears.
The order placed on 16th April in order to be delivered between 21-23 April. Now your rubbish evri stated that there is a delay without showing any reason
Zalando never care for customers complaints therefore NO response to any zero star review at this website.
Also there is no way to contact the customer service on their website.
Really not happy

Very happy with the Adidas trainers I ordered. Item was exactly as described. Good price and fast delivery.

Avoid at all costs
More than 2 weeks since my order and I have not received it .
The customer service is unhelpful and their partner is EVRI who never come to your door , if they deliver is usually damaged, they parcels get lost and more delayed if they make it to your door .
Both awful to deal with .
Avoid

Update: 22/4/2026
The parcel after numerous "out for delivery" notifications got lost ( not a surprise)
I requested a refund and they honoured that .
They also informed me that I could now repurchase the product I wanted in the new increased price .I declined of course and will never shop again from them .
Would not recommend

Zalando marked my order #13111071645390 as “delivered”, but I never received it. No signature, no safe place permission, nothing. Under EU/German consumer law, the risk remains with the seller until the goods are actually handed over to the customer. This is not the first issue I’ve had with the same courier. Completely unacceptable. I expect a full refund or replacement immediately.

Customer service is an absolute joke. Evri lost my parcel & 2 weeks later I am still awaiting a refund from Zalando. PayPal kindly sorted this for me, but I will never use this company again. If you are going to use Evri as your courier, you'd better expect these sort of issues & be able to deal with them quickly & efficiently. Very poor!

Returning has become an administrative burden after they skipped sending return labels by default. Even though the website claims that you can get a QR code for returning, I was only able to get a printable label. Customer support was not able to solve it.

HOPELESS customer "service" that refuse to help their customers and just close the chat whenever they think they are done helping. I've now been sent in circles by the customer service between 15 different people and they keep closing the chat and just wishing me a good day.

Sent me 2 left shoes. Only discovered it after I sent it to my niece as gift in Asia. Customer service want it back, so I can purchase a new one but I can get the shoes first in September, they won't even allow to return it due to their so called policy.

They get the 🏆 trophy. If ever I have come across the most illiterate, filthy, incompetent, breed of telephone call handlers, it’s here. They are so rude, disgusting & unprofessional. A basic skill for telephone call handlers, is to be able to listen and retain a certain level of information. Not here. Whoever owns this company, you made a massive mistake when you allowed these people to take control of your calls. Not the Zalando I knew 15 years ago. Bye Felisha or should I call you Glory? You certainty weren’t a blessing when I spoke to you. 🤣😂

I’ve placed two orders over the last two months and haven’t received either. Both orders dragged on for over two weeks before any action was taken. That’s not acceptable.
I’ve been refunded for one, but I’m still waiting for any proper update on the second. Throughout, the tracking has repeatedly said “out for delivery,” yet nothing ever arrives. I’ve been home every time.
If I wanted someone to hold onto my money for weeks with no delivery, I’d go to a bank.
This feels like a pattern, not a one-off. Poor service, poor communication, and no accountability.
I need a clear update on my outstanding order immediately.
At this point, I have no confidence in ordering from you again.

Absolutely terrible experience.
I initially received incorrect items in my order, which was frustrating enough. I then followed their official returns process exactly — I used their returns portal, generated the label they provided, and sent the parcel back as instructed.
From there, everything went downhill.
The return appears to have gone missing in transit, yet instead of taking responsibility or properly investigating, customer service has been inconsistent and unhelpful. I’ve had to fight just to get basic answers, and I’m still waiting on a full refund.
What’s most concerning is the contradictory information I’ve received — in some emails they claim the parcel has not been received, while in others they confirm it was delivered to their warehouse. Despite this, they are refusing to refund the remaining items.
This has turned into a long, stressful back-and-forth with no resolution in sight. Based on my experience, I would not recommend ordering from this company.
Proceed with caution.

It's an Odyssey to complete the order.
There are so many problems on the website (ex. it didn't recognize my address and the system corrected my address, it wanted to send the package to Køsthavn (!) instead of København; the name I wrote was too long and the system didn't accept it).

Ordered a few hundred euro of clothes which was not delivered. Do not trust.

Didn't receive item. If you can find how to contact them on their website, you must be a genius.

I returned a package with one blouse to Zalando. After three weeks, my refund was still not processed, so I contacted customer service. First, they told me they had not received the package and advised me to contact DHL to find out where it was.
After I sent them official proof from DHL that the package was successfully delivered to their warehouse, they came up with a new excuse — claiming that they only received part of the items and that one item was missing.

This is completely illogical, because this order 10103678187163 and this return package contained only one item. How can you receive “part of the items” when there was only one product in the parcel?

This is definitely my last purchase from Zalando. Within one month, I experienced two serious problems that cost me a lot of time, stress, and nerves. Customer service is terrible. I honestly don’t know what is happening with this company lately, but someone seriously needs to investigate these practices. This feels like fraud.
I also reported this case to the police and opened an official dispute with PayPal.

The best webshop

My always go to place. I almost buy all things at Zalando. Everything works smooth! Delivery time is great and fast. Love love Zalando.

Sempre trovato bene