Z4Keys Reviews 

692
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 301 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the remarkably fast activation times, smooth setup processes, and consistently helpful communication when starting new subscriptions. Many long-term users mention that digital products are generally very easy to use and work reliably during the initial period. Some reviewers were not happy with the customer support response times when sudden technical problems arose. Consumers reported that various subscriptions stopped working prematurely and support messages frequently went completely unanswered for weeks. Others also noted frustratingly long delays in processing new orders and resolving ongoing technical issues successfully.

What people talk about most

Service

Users describe ambiguous interactions with service, where while some consumers praise the fast activation and... See more

Response time

Customers consistently note negative experiences with response time, reporting frustration after emails and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, noting that while initial setups and purchases often... See more

Customer service

Consumers find customer service to be negative, reporting that support agents fail to reply to emails or... See more

Payment

People report negative experiences with payment, noting issues with charges for services they could not use.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Used you for a couple of years now and always been good, just ordered three items off you two of them work great but the paramount+ does not can’t sign in using a VPN on the US server, think you need... See more

Rated 3 out of 5 stars

This used to be a great site, but no longer sadly. I purchased 3 months of express VPN on 02/04, it stopped working on 14/04. Emailed on Tuesday 14/04 and got a response but it still did... See more

Company replied

Rated 3 out of 5 stars

I've used their service before with no issue. However, this time around I paid for a service and got 6 days out of it. Then the service stopped (i paid for a year). I contacted them and the only... See more


Company details

  1. Computer Software Store
  2. also in
  3. e-Commerce Service
  4. Security Service

Written by the company

Every feedback we receive here is a step towards our commitment to continuous improvement. We celebrate the positive and learn from the constructive. Your voice aids potential customers in making informed decisions and helps us tailor our offerings to better suit your needs.


Contact info

2.9

Average

TrustScore 3 out of 5

692 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(692)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting for this sub

Still waiting for this sub.
SEPTEMBER 12. STILL NO IPTV

This reply was from yourselves 27 June

Reply from Z4Keys
Jun 27, 2026
We replaced you with new Spotify account working few days ago
For iptv order u did, you didn't upload payment proof to site as we send instructions on mail saying to upload it to form for fast process so we didn't deliver it as didn't see the image, I will process it now and deliver by tomorrow, sorry for such delay and problems.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Spotify stopped working I've tried to…

Spotify stopped working I've tried to message them ,still no answer dreadful customer service when website says Amazing customer service
We’re here for you — fast, friendly, and always ready to help. Your satisfaction is our top priority!.
Joke !!

10 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE SCAMMERS

Used in the past, but now they have taken money for a year sub on spotifiy and have gone silent with no product received or refund!!!!!

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Ripped off.

Purchased a full year of Spotify, got an email from Spotify saying my premium has ended only 7 months into my year of subscription.
WhatsApped Z4 keys about this with zero reply.
Asked for a refund for the 5 months I'm owed of premium, still zero reply.

7 September 2026
Unprompted review
Rated 2 out of 5 stars

Beware hidden costs

After having spotify earlier in the year and it no longer working i was promised a refund that never came, also beware of hidden costs, I bought a product this week for £13 which I thought was a decent price, when I looked at my bank an extra £10 had been taken, this was apparently the cost for using my bank card, which, I may be mistaken was not made clear before my purchase, ive emailed them a few days ago about this but as usual no reply, be careful if using these guys

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Stay away. Z4KEYS site owner now scamming people.

Subscribed to Spotify Duo and YouTube Premium on Aug 17. Had used Ali's services prior to this time without any problems. Made payment on August 24. Today is Sep 2 and no answer from Ali on WhatsApp or by email. Received an email on Aug 25 saying my order was being processed once Ali received my payment. Spotify Duo was started but don't know how long it will last. Still waiting for YouTube Premium. Being ghosted like many other customers. Please stay away from this guy as he is now scamming people as rates have gone up and he is not providing the services you are paying for in a timely fashion or at all.
Very unfortunate. PLEASE STAY AWAY AND DON'T WASTE YOUR MONEY LIKE ME.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Used to be a good service.

Used to be a good service.
12month spotify went down before 12months, switched to 12month tidal and i got removed from a family plan after 3 months.
No response to emails.
Best to avoid

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this guy !!!

I had been dealing with him for a few years and he used to be reliable and responsive. Since the beginning of this year, everything has changed. He takes your money, disappears, and the app stops working after a week or two. Then you have to chase him endlessly for a refund. He keeps promising to fix things, but it’s all bullshit.
Save your money. Don’t buy anything from this guy.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't trust Z4Keys

Ordered and paid for Spotify in April worked for one week then went down After contacting Z4key I was told I could have a refund or a new account So I asked for refund
Still to this day nothing has materialised and the owners will not communicate with me in anyway
I advise you all to stear clear

27 August 2026
Unprompted review
Rated 2 out of 5 stars

Use to be good, now doesn't work and ghost customers

Use to be good, then I paid for a year's due spotify in January, got a few months use then its stopped working, (granted I know not z4keys doing) but they advertise refund if doesn't work, I left it a few months to give them time to fix it as asked for by them, then followed up with emails and what's app which go unanswered, it's now been 5 months without it working or a refund. Spotify still being offered on website for sale too

1 April 2026
Unprompted review

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