Yvonne Eclat Reviews 146

Scam! Made a mistake ordering from this company. They are not based in Europe but china. Product quality is dreadful. And the return process is unbelievable. Costs as much as the item to return it. Hopefully people would read the reviews before they ever order anything from here.

DO NOT BUY ANYTHING FROM THEM! SCAMMERS!!!!!
I ordered a Nehru style jacket from them, but they sent me an entirely different jacket in the same colour. When I told them it wasn't what I wanted, they said I could keep it, simply choose another item from them, and they'd send it to me for free. I replied that I wanted the Nehru jacket I'd ordered, but they said it was out of stock. In other words, they'd sent me the other jacket in the hope that I'd simply accept it. They then said that if I wanted to return it to them, I would be the one paying the return postage. Have so far been unable to get my money refunded. They are a total waste of space - they clearly send you an item you don't want, and then keep your money because you can't touch them.

Guess what? After 4 months, 37 trust pilot posts, one dedicated Facebook page, 36 emails and submission of paperwork to the Dutch small claims court, I received my refund.
Thanks customer services, the 5 stars are for your efficiency 😘

SCAM, SCAM,SCAM
Paid 60 pounds for a wool mens short, smart blue jacket, supposedly!!!
When it arrived, Ohhhh my life, it's like made out of an old Army blanket material. Its shockingly bad.
They then wanted 53 pounds in postage to return this absolutely piece of garbage back to CHINA
AVOID AT ALL COSTS

This company tricks customers into thinking they’re based in Europe, but they’re actually in China. They use AI‑generated photos that don’t match the real products. What I received had no tags, no composition details, and was polyester instead of wool. The quality was terrible.
Now they want me to send the item back to China for a refund, even though they advertise as if they’re in Europe. I’ve effectively lost £70.

Me again….still nothing other than crippling disappointment.
This is a small amount of money in the whole scheme of world issues however, companies like this cannot be allowed to get away with daylight robbery.

Do not buy from this website, it’s basically a scam. I ordered a herringbone woollen blazer and a plastic jacket from China is what arrived. They back and forthed by email pretending they’d give me 30% back (the alternative was sending the jacket back to china at my own expense and that was never going to result in a refund either), but they never did. I can’t believe the website is still there. Assume any positive reviews are fake.

Helpful support team, smooth return process. I’ll keep coming back.

I ordered a coat and paid £75 so I expected a good quality coat.

The least I expected was to get the coat I ordered, instead I got a different coat which was cheap and of sub standard quality.
Something like you get on Temu!

I emailed them but was told I had to pay to return the coat back to CHINA! as that was their Policy when quick clearly IT WAS THEIR ERROR!

SO PLEASE AVOID I HAVE BEEN SCAMMED OF MY £75!!

REPLY:
They have asked me to contact them but dont be fooled, whoever you speak with tells you the same thing that its their policy that the customer will pay return postage back to CHINA.

THEY ARE NOT WILLING TO LISTEN.

Update:

After nearly 3 Months they have still NOT refunded my money!!
They are Now Ignoring my emails.

Scammers stay away at all Costs!

Please do not buy from this site. I ordered a jacket which turned out more like a XS than the L I wanted. It took many days to get a response, only be told 'we don't do refund'. But if you are prepared to pay another £45 wil will send you a larger size. I secured a deal for what I was prepared to pay.

The internet is a huge place, don't be fooled by this lot - take your time and find a better alternative.

I will have an XS jacket which I don't need and I can not return.

You have been WARNED!

Update re previous review.The company have come back with a reply which fully resolves my disappointment with previous replies .Must confirm that although the product side was small the product was of excellent quality.The only criticism is if they could put chest size uk/euro

Wore the blouse straight away, lovely cut and soft fabric. Such a pleasant surprise.

Absolutely do not buy from this company. The coat I ordered did not look like the photographs, was of inferior quality, and the sizing was incorrect.
The returns policy is basically non existent, with the only option to ship to China at your own expense.