Yum Asia Reviews 

503
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service team for being fantastic, efficient, and responsive, often highlighting their helpfulness in resolving issues and arranging replacements. Many people are also generally satisfied with the product quality, noting their rice cookers perform well, produce good rice, and offer useful features. However, some customers reported dissatisfaction with customer service, describing it as rude, unresponsive, or unhelpful. A few also experienced product quality problems like peeling coatings, damaged items, or poor cooking performance. Additionally, some reviewers encountered issues with order fulfillment, including incorrect items, delayed deliveries, or difficulties with returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the product quality as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising the quick and efficient... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Zojirushi rice cooker itself is an absolute dream and makes flawless sushi rice.The delivery was delayed by a day due to the courier going to the wrong depot but once it arrived the product qualit... See more

Rated 5 out of 5 stars

5 stars if you like eating black pieces of coating with your rice and enjoy being treated like a fool by a customer support girl. After recommending the tsuki rice cooker to several friends... See more

Company replied

Rated 5 out of 5 stars

I received what I ordered. I have tip for everyone better to buy rice cookers directly from Yum Asia instead of somewhere else because I received 2 broken bags of rice from Amazon's warehouse before.

Rated 5 out of 5 stars

The Yum Asia support team were fantastic about addressing an issue with my Oyu Instant Hot Water Dispenser. The unit stopped working after year but after checking for a few maintenance check the suppo... See more


Company details

  1. Appliance Store
  2. Countertop Store
  3. Electronics Manufacturer
  4. Food Products Supplier

Written by the company

We are the number one seller of Yum Asia premium rice cookers, thermal ware and Zojirushi products in the UK, USA and Europe. We also sell rice, accessories and are behind the best selling Greedy Panda recipe book and blog.


Contact info

3.8

Great

TrustScore 4 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(503)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AI Makes it Rice

AI Makes it Rice - I owner a Cuckoo when I was stationed in South Korea. I was sceptic of Yumasia but now I'm converted. The step up from normal fuzzy logic to their AI driven cooking is pretty awesome. The Yumami in particular is a simple wow that makes rice like I've never tasted before. Bubbly, bouncy, light, fluffy, slightly sweet flavourful yumminess.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

A whole New World of Rice

A whole New World of Rice - I have learned a lot from helpful Pan and Louise at Yum Asia. Without even buying their products it's been a great experience so far learning about rice and rice cookers. Planning to buy one very soon.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

I'm Greedier Than A Panda

I'm Greedier Than A Panda - Love love love love love their Tsuki rice cooker. The greedy panda cookbook is an absolute essential for anyone owning a rice cooker. It's absolutely chocked full of surprisingly good and versatile recipes that impress.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Support all the way

Support all the way - Having good products is only part of the reason Yum Asia are the best. Having good customer service after the sale is equally, if not more, important. We had a few issues trying to understand Kumo's Yumcarb function but Louise explained everything to me and it suddenly made perfect sense. Now we have excellent healthy rice.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

My husband and I searched high streets…

My husband and I searched high streets for a good rice cooker but found limited options. Buying Sakura was a bit of a gamble, but the YumAsia YouTube videos guided us. Now, we proudly use Sakura for perfect rice every day.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

I needed a replacement for my ceramic…

I needed a replacement for my ceramic pot, as part of a rice cooker.
Price was fine, delivery was quick.
I don't really understand why I had to create a request, instead of being able to directly purchase the product but I got what I wanted in the end so fine.

6 August 2024
Yum Asia logo

Reply from Yum Asia

Hi Matthieu, there are several reasons why we ask for customers to request parts - to ensure that the correct part for the correct rice cooker is being sent (we do get customers ordering the incorrect parts for their rice cooker); to ensure that the original order was genuine and to ensure the request shouldn't be a warranty claim. We aren't the only company that has a system like this for spare parts.

Rated 3 out of 5 stars

Pros ans cons

Pros: Quick delivery, good quality of cooked rice with the rice cooker.
Cons: I found a screw at the bottom of the box, coming from the underside of the rice cooker. The screw thread is bent. This does not interfere with the operation of the unit. I informed them of this problem by e-mail (no telephone number on their website). I was asked where the screw came from, even though I had sent explicit photos, and I haven't heard anything since. Any answer un spam box

4 August 2024
Yum Asia logo

Reply from Yum Asia

Hi soazig guillard, looking at our records we did respond to your message on 9th August after you had sent the photo of the screw you found. Can you please check your spam/junk folder as we have a record that your e-mail was responded to.

Rated 5 out of 5 stars

Cheaper than Amazon

Cheaper than Amazon - Why did I buy on Amazon? I'm kicking myself. Not only is the cooker cheaper on Yum Asia but I could have bought my rice cheaper there too. Keep up the fight Yum Asia!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Tricky Delivery But Worth The Wait

Tricky Delivery But Worth The Wait - Took more than 7 days to arrive to my address when it whould have only taken a couple of days. Probably my fault as I was on out of country when I rdered but the delivery company was not very helpful in trying to redeliver my package so I had to go to the collection point to pick it up! However, It's a brilliant product and I'm happy I waited for it.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Gold Star Rice Cookers

Gold Star Rice Cookers - Over the past 7 years we have had two of their cookers. The first was a Panda which we eventually outgrew as our children got into rice more. The second is a Bamboo which was been an absolute delight to use.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Screaming At Myself For Not Getting It…

Screaming At Myself For Not Getting It Sooner - Im a useless cook. I don't like many things to eat but I do delight in eating good quality rise. Sakura cooker helps me do that so that Im not scraping burnt rise of my saucepan anymore.
Thankyou

27 July 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!

What kind of company refuses your request for spare parts? Can't even order new bowls without them refusing. Absolutely pathetic company.

28 August 2024
Unprompted review
Yum Asia logo

Reply from Yum Asia

Hi Inderraj, as we have explained to you by e-mail twice, the reason your request was rejected is because you submitted it on our EU site. You are located in the UK and we are unable to ship from our Netherlands warehouse to the UK, so unfortunately we had no option but to reject the request.

You need to resubmit the request on our UK site, if you do this then we will be able to process your request.

Rated 5 out of 5 stars

I had originally came to Yum Asia to…

I had originally came to Yum Asia to buy Zojirushi but the Yum Asia Panda caught my eye and was 150 euro less than the Zojirushi for more features and safer materials (Steel and ceramic versus sumiflon and aluminium). So it was a no brainer. For our family it's 10/10 all the way and I haven't once regretted not buying the Zojirushi

26 July 2024
Unprompted review
Rated 1 out of 5 stars

I after various emails on a faulty rice…

I after various emails on a faulty rice cooker I have received from yum asia I still did not get a response. Very bad customer service.

24 August 2024
Unprompted review
Yum Asia logo

Reply from Yum Asia

Hi Rosalie, we are sorry to hear that you’re frustrated, and we truly understand how important it is to resolve this issue for you. It seems there may have been some confusion with our email communications.

We didn’t receive any emails from you until your recent review on our website, which was the first time we learned there was a problem. After checking our system, we saw no previous emails from you. When we reached out, we finally got a response today, but the emails you mentioned weren’t attached as you said.

It looks like there might be a technical issue causing our emails to not come through. We’ve asked for details about the issue with your rice cooker multiple times, but we haven’t received any information about the problem itself. You simply say you have forwarded e-mails or attached e-mails with nothing being received.

Could you please respond to the email we sent earlier? It would help us a lot if you could provide details about the issue directly in the reply. We want to make sure we can assist you effectively, and we’re here to help resolve this as soon as we can.

Thank you for your patience and cooperation.

Rated 1 out of 5 stars

Rudest customer service ever

Rudest customer service ever, unhelpful, personal issues put forward on the job

Edit: The best thing is the reply added to this review where they try to unload their responsibility. Unbelievable.

7 August 2024
Unprompted review
Yum Asia logo

Reply from Yum Asia

Hi, this review is not based on any contact with Yum Asia. We have no record of contact from you. Trustpilot asked you to provide evidence of any contact with us but you never responded. Eventhough this review is not based on a genuine experience with our company, Trustpilot for some reason have decided to leave the review on our profile. It seriously makes us doubt the integrity of Trustpilot and their platform if fake reviews like this are allowed to stand.

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