Yü Energy Reviews 

Customer Service is appalling. Must have spent around 5 hours trying to sort what should have been a 2 minute issue caused by them in the first place

If I could give a minus 5 star rating I would !
Advising them of close of account at the end of May due to landlord selling the property, we completed the last payment on 6th June. Thinking this was the end of it how we where so wrong ! Continuous daily emails from 1st July regarding overdue account for standing charges ! Repeated email reply's result in yet another case number now on number 10 ?????????????????
Does no one at YuEnergy read what customers send to them ??????? If they continue in this manner we will refer the matter to the Ombudsman.

I was impressed with the positive way that my query was dealt with.

This company is far too aggressive. They force you into smart meters even though legally they are not supposed to. Their customer service is close to non-existent and when they do reply to e-mails every time I hit reply it comes back as undelivered as they do not want your e-mails. I have found them to be aggressive, poor at communication and very unhelpful in general.

The fact that it takes this for you to respond says a lot. I did not sign up with you but was attached to you without full knwoledge by the compnay I was with and had a good relationship with, they have been told of my dislike of the situation. I have contacted you via that e-mail you have now added and when you replied I could not respnd. Terrible terrible service. I am looking into changing

⭐⭐⭐⭐⭐

I had a great experience with Homa from start to finish. The team was professional, friendly, and always quick to respond to my questions. They kept me updated throughout the process and made everything clear and easy to understand.

Whenever I needed assistance, they were patient and helpful, and I really appreciated their excellent customer service. The whole experience was smooth and stress-free.

I would definitely recommend Homa to anyone looking for a reliable and professional company. Thank you to the entire team for your support and excellent service!

My experience with Yu Energy has been unlike that of any other utility provider I deal with.

I run a small resteraunt business and manage numerous financial commitments each month. Inevitably, issues can arise from time to time, but in my experience these are usually resolved quickly through constructive communication and a willingness from both sides to find a practical solution.

Unfortunately, that has not been my experience with Yu Energy.

What began as a relatively minor payment issue escalated into months of unnecessary stress, anxiety and disruption. In my view, this matter could have been resolved quickly and easily had Yu Energy been willing to engage constructively and work with me. Instead, every attempt I made to resolve the situation seemed to be met with obstacles, delays, conflicting information and an unwillingness to find a workable solution.

Yu Energy was aware that I suffer from anxiety and that the ongoing disputes and pressure surrounding the account were having a serious impact on my mental wellbeing. Despite this, I often felt there was a lack of empathy and understanding in fact some call handlers seemed to revel in the power it gave them over me.

I remain particularly disappointed by the decision to pursue a warrant to fit a smart meter. They didn't turn up within the slot allocated for a prearranged appointment an appointment that was arranged with a manager and a lot of pre planning on my part to ensure all my commitments were met, something that required me to be up at 6am and work a 15hr shift that day. Yu energy failed to keep the appointment at great loss to my business and then they had the cheek to accuse me of cancelling it because their engineer turned up late and I had reopened my business when the slot elapsed. They took this as an opportunity to pursue needless action and escalate costs by hundreds of pounds, I had never refused to allow a meter to be fitted. In my view, this was an unnecessary escalation. They failed to engage with me in any meaningful manner for 3 months despite me contacting them and making calls 2-3 times a week.

What disappoints me most is that this entire situation feels avoidable. A small issue became a major one not because I refused to engage, but because I felt Yu Energy repeatedly failed to engage constructively with me.

I have now submitted a formal complaint copying in their CEO Bobby Kalar as I have lost complete faith in his organisation and it's people. I have requested that call recordings and complaint records be reviewed and an audit be done of the manner in which my issue was handled. I hope the company takes this opportunity to properly investigate my concerns and reflect on how it supports customers who are experiencing financial difficulties, vulnerability or anxiety.

Based on my experience, I cannot recommend Yu Energy.

Very good coustmer service

Lilly A was knowlegeable and was able to resolve my query

Requested call back took 2mins spoke to Nosrul very polite and dealt with my enquiry fast /efficient

Moez was really pleasant and helpful. Explained everything he was doing, and did a neat and tidy job.

Absolutely awful company
Failed to turn up and install meter..waited in all day
Been promised many ring backs
And not received 1
Only been in contract 3 weeks and I will be cancelling with immediate effect
Zero customer service
Absolute shower of 5hi7e..

I moved in to a home that Y U Energy is the current provider and no one there can get me the meter fixed and we am already a few weeks without electricity

Lilly A was very helpful and was able to deal with my query.

After calling Yu Energy several times over the past few weeks to sort a log in issue out, Patricia who i have spoken to today was the only person to asked me for a screenshot so she could see what was wrong. She was immediately able to tell me why it wasn't working and the problem was solved.

She is very good help

Nozrul who answered my call could not have been more helpful. He immediately understood the issue and knew the solution. He offered advice and has ensured that the issue will not recur. He was friendly, professional but had the time to share a joke and a laugh with me.

Very helpful and friendly service from Sophie, who sorted out a messy situation that had arisen with my billing. I appreciated her help, since I was feeling very concerned about the situation.

This company is appaling and despite several calls, emails and using there own contact us page they still don't get the message that the meter they are trying to charge me for doesn't exist in my property. They even sent an engineer who confirmed that it's not on my property and if they do not stop threating me with court action I will be forced to take my own legal action. They also never reply or follow through with anything they say. Disgusting.

Moez has been very thorough with his job replacing our meters

Homa was on the other line today and was dealing with my case and with landlord and other parties involved

She was really patience and helped advice a lot

Honestly if it wasn’t for homa

I would be still confused ant not know what to do

Very professional
I hope she can train other people on how to explain and deal with Issue