Yoyo Wallet Reviews 

AWFUL. Yo Yo wallet runs Teya rewards (used by Caffè Nero). They are unresponsive and do not solve issues. The customer experience is terrible. Avoid and report.

Abysmal app and customer service.

I use their ESS app. I have no choice as this is the system used in the canteen and coffee shop at work. Over a month ago I had to change my credit card due on app due to the previous one having expired. The new card simply will not work.

I have removed and re-added many times, I have logged off and back on the app, I have removed the app and reinstalled. Nothing works.

I have emailed them many times, over a month later I am still to have this problem fixed. Not only that, and maybe even worse, I have received ZERO reply from their customer support team.

This position is absolutely unacceptable and just goes to show the value you place on your customers. I will do everything I can in the future to avoid using your app, whether that be ESS, Caffè Nero or any other powered by Yoyo. You are a company that is simply not fit for purpose, that’s your tech and your people.

Very bad customer support. Unfortunatelly, can't avoid them as some brands like Caffe Nero work with them.

They blocked my Nero account. I had just free coffe next time so … Never use again
70 y old pensioner

Awful. They manage the cafe nero app and blocked me due to a technical glitch forcing me onto their Teya app. Eventually get up and running after months and then there was a vitality voucher issue which activated the problem again. Communication is shocking and pretty sure i’m just being ignored again.

I want to deactivate my account as I don't use the Coffee1 and Nero apps anymore and it is so hard to find your website to contact you!
Please reply back to me in this msg how to deactivate my account asap.
Thanks

Provide cafe nero app. Its slow and fails to refresh meaning you often cannot use your vouchers. The last time this happened they even knew it was a problem and emailed me. On 1st impression, this seems like good customer service, but then they proceeded to provide patronising advice rather than an apology or attempt to fix their product. Unbelievable, a customers service team who seek out wasting customers time. Nero paper cards a far better option

Really disgusting! I have Vitality Insurance gives me cafe Nero voucher each week. Yoyo Wallet suspended my account, I have no access. Then I tried to contact them, no phone number, no on line chat, only email. They are not based in the UK. Then they reply one email every 2 days, disappeared completely during weekend. The person I contacted with even never check what she said in previous email, just play with me. They also said someone hacked my account. Who is going to hack a coffee account? They don’t know what are they doing

I like Vitality insurance, but I have to spend week after week to deal with a coffee app.

Another scam company! Money taken from my bank account without any authorisation. STAY CLEAR

Yo-yo took money out of my bank account with no explanation or reasoning! To which I received an email stating that a previous charge had gone through multiple time, yet I haven’t shopped with them for weeks. Absolute fraud and disgusting taking money from students!

When the app works, great. But as soon as you’re owed points, forget it. I’m currently owed a few hundred of them, yet the in-app customer service portal has been ‘broken’ for months now. So I was directed to use both support @yoyowallet.com and info @yoyowallet.com. My emails have gone ignored since May last year. Yep, that’s 1.5 years. I’ve stopped using this pointless wallet system