Yourwarmbox Reviews 128

Friendly and professional. Arrived on time

Very helpful engineer and follow up customer services. Nothing was a problem for them. Only issue was initial difficulty contacting them but even that is now resolved

Easily arranged boiler service. Engineer arrived on time snd was very efficient.

The person I spoke to was so upbeat and positive. He was a pleasure to deal with and spoke very well abd easily understood. Thank you.

Despite contacting me several times by telephone about taking over another firm or a rebrand for a serving contract I had on a house 3 years ago! That ended and I haven’t paid for several years, which I informed you about you still chose to take £24.99 out of my bank using my old details! This is 1). More than likely a data breach as my old data was no longer relevant and shouldn’t have been stored 2) taken without my authorisation 3) taken despite me telling you I hadn’t been a customer for years and didn’t want / need the service! You’re difficult to get hold of too, please give me the details to get this sorted and a refund! Pretty outrageous really…

Friendly call, and to the point.

Kept me in touch with any delays. Engineer was very helpful and explained everything to me. Good service.Staff helpful and cheerful.

Been paying a monthly subscription for Boiler and plumbing cover for over 12 months, I had an issue with my boiler leaving us with no hot water or heating, reading the agreement they hope to have someone within 2 hrs, 2 phone calls and 27hrs later an engineer appeared, couldn’t sort on visit and was told that he would send a report to Warmbox. 2 days and 3 further phone calls I was told it was not economical to repair and was told there was nothing that they could do. Had to get another engineer to assist with a temporary measure so we could get heating and hot water, have since cancelled the standing order

Never heard of warmbox and noticed a direct debit set up to pay them,my heating is already covered by my rental agreement with my local council the house isn't mine so why would I pay a company to service it

I was very happy with the service I received from the company.

Warmbox arranged for a local drainage company to come to have a look at our drains as we were having issues. The local company Drainworx were excellent and could not fault them. Wouldn't hesitate in recommending them. The service from Warmbox was also great as they conveyed to the company our availability for an appointment and this was taken into account when the engineer came to the house the following day.

Staff member clearly explained procedure for booking boiler service.

Explained everything and sorted out for us

SCAM COMPANY never had any contact with this company, but like many others they have managed to get account details and set up a direct debit to take £24.99 a month. Matter now in the hands of the Police.
Usual ridiculous response from the scammers as can be seen on other victims comments.

Never heard of this company before today, having just found a charge of £24.99 from my mother's personal debit without any connection or payment.

Seems somehow, since it looks like this has happened to other people, and in a wave recently, they are stealing enough personal information to set up subscriptions and payments on random people's behalf. This has also been paired with a sudden appearance of several scam call attempts experienced by our household, that may not be connected, but I believe is relevant information since it has all been concentrated to the week so far.

Can't imagine a company that is so blatantly criminal would do anything for your boilers. We are currently helping her dispute the charge with our bank, Nationwide. Seems to be a pattern in who they are targeting, so please be wary, and avoid at all costs, and make sure if you too are seeing a mystery charge, that this is not one of many!

Very friendly and helpful call to reassure about Warmbox for my boiler support.

Like another person I noticed a Direct Debit from WarmBox over the weekend even I definitely did not sign up for anything.
This is quite scary they managed to get my details and authorise a direct debit payment.
The company should be investigated and BLACK LISTED.

The agent was very polite and friendly and the fact that Warm box got intouch to book the service was good.

Very helpful and courteous

Somehow my eldery mother (90) has been paying 'Warmbox' £12.99 for around a year now. She can't recall agreeing to a contract and isn't sure of who Warmbox is. Certainly, there is no documentation and she doesn't appear to receive any emails from them.

I've read that Warmbox are/ were connected with the suspicious Smarterbox who have also been heavily criticised for preying on eldery people and 'persuading' them to take out Direct Debits. My mother's has now been cancelled.