Yourticketnet Reviews 

159
•
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

As they informed me, I received my ticket the week of the show. I appreciated the fact that they answered very quickly to my questions. It's not false tickets. It's real. Just you pay more because you... See more

Rated 1 out of 5 stars

We ordered premium tickets for Manchester United game, but only standard tickets with very bad visibility were provided. No feedback given, no money return. I was demanding tickets and information... See more

Rated 1 out of 5 stars

Changed my tickets on day of the game to cheaper ones and despite promising to refund the difference, they are refusing to honour it. You get the 'refund being processed soon, notified by email when c... See more

Company details

  1. Event Ticket Seller

Written by the company

World's leading football secondary ticket marketplace


Contact info

3.1

Average

TrustScore 3 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(159)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

If there was just a bit more…interaction

If there was just a bit more interaction between ordering and receiving tickets.Ordered my tickets around November for a Christmas present match was on 31 January.There were no updates and tickets only came day before.Now that I have used the site and know how it works I wouldn't be as nervous and would be happy to recommend.Will be ordering tickets for future matches from this site.

31 January 2024
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear B.I.T.,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

Great service!!

Great service, they delivered the tickets on time and got what I asked for.
What an experience lived with my son! So happy!

3 February 2024
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear Patrick,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

Good family experience At Madrid vs…

Good family experience At Madrid vs Real Madrid game. We got 3 seats together close to bench players. At Madrid stadium atmosphere was amazing and the game was so good. Really very good experience

18 January 2024
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear Victor,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 1 out of 5 stars

I urge people not to use this company

I urge people not to use this company.
I purchased platinum category 1 tickets for Real Madrid V Mallorca.
This tickets I paid for were over £200 each.
Paid for them in November for a game on the 3rd Jan 2024.
I was meant to get the tickets emailed by QR code before the game.
I flew with my family from Glasgow on the 2nd.
I was promised the tickets by 12 on the day of kick off 19.35 kick off.
I messaged continuously from 12 till 2 being told they had a problem with the supplier. I was offered a refund…. What good was that to me!
At 2 I went to the stadium and stood in the line as I was going to purchase tickets as I had ran out of hope I’d get my tickets.
At 5… yes 2 hours before kick off and 3 hours into the wait I received a phone call from a man saying I had to meet him to get my tickets.
I made my way to a meeting point. Eventually someone turned up and handed me an envelope with 3 tickets for the game.
I opened them and to my surprise they were for the top level of the stadium
Not near where I had paid for.
I was asked to return the tickets back to this location after the match.
I refused point blank to return the tickets until I received a credit back.
I was called numerous times by people in Madrid asking me to return the tickets. I still refused.
Later that night I received a credit for 185…. Not anywhere near the value I’d expect as I had the furthest away seats possible.
After which they completely blanked my messages/emails for a further credit.
I believe they sold my original allocated tickets to the highest bidder as by the time the game came around they were much more expensive than I had paid.
In my opinion why let the customer choose a location in the stadium if you can’t guarantee you have the tickets to sell !
Feel completely cheated at the whole experience.

3 January 2024
Unprompted review
Rated 4 out of 5 stars

PERFECT EXPERIENCE IN ATLETICO MADRID - LAZIO

I bought two tickets for the match Atletico Madrid - Lazio on 12.13.2023 and I received it by e-mail a few hours later. The next day we scanned the QR code at the turnstile at the stadium and enjoyed the game! the only negative point the fees too high.

13 December 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Daniele,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

It good to be at Santiago Bernabéu to…

It good to be at Santiago Bernabéu to watch Real Madrid I was very impressed and happy

17 December 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Derrick,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 1 out of 5 stars

We were robbed

We were robbed. Ee bought 02 tickets for ONE$130, in an excellent location and received 02 tickets for 30 euros, each, in a terrible location.
We want our overpaid amount back

10 December 2023
Rated 5 out of 5 stars

Excellent service

Excellent service

28 November 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Ato,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 1 out of 5 stars

The tickets are expensive

The tickets are expensive : The real ticket cost 135 euros and in your website we paid 185 euros + 55 euros booking Fees...
The delivery is so late... I received the ticket 23h before the match.

17 December 2023
Rated 5 out of 5 stars

Very compliment and great seating…

Very compliment and great seating location, thanks very much.

1 December 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Jorge,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 4 out of 5 stars

Football tickets

Speed of tickets to arrive was great, although the codes to scan did not work at the match turnstile so we then had to queue to get paper version but all in all an enjoyable day.

16 December 2023
Yourticketnet logo

Reply from Yourticketnet

Dear James,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

It is a trustworthy website

It is a trustworthy website where to buy tickets. The chat was answered promptly and clearing all my questions. Most importantly, the tickets were sent on time. Also great is the variety of options (location and prices) to choose from.

28 November 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Heidy,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

Everything worked out well

Everything worked out well, including the online support

29 November 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Toniutti,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

The timing and the precision of the…

The timing and the precision of the website

29 November 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Samih,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

Good

All is ok. Tickets ok, customer service too.

12 December 2023
Yourticketnet logo

Reply from Yourticketnet

Dear Robert,
It was our pleasure. We hope to serve you again in the nearest future! Your comments mean a lot to us, thank you!

Rated 5 out of 5 stars

I couldn't be more grateful

I couldn't be more grateful! They helped me out during all the process. They kept me informed via email the type of tickets that I will get and the maximum time of delivery. And they fullfilled as promised. We were all so happy! Ans had such a wonderful time.

9 May 2023
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear Filipa,
It was our pleasure. We hope to serve you again in the nearest future!

Rated 5 out of 5 stars

We just got back from the stadium

We just got back from the PSG stadium, and thanks to yourticketnet's excellent service, we were able to use the two tickets we purchased to honor my son's birthday. I appreciate you making my boy so joyful tonight.

9 March 2023
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear Dena,
It was our pleasure. We hope to serve you again in the nearest future!

Rated 5 out of 5 stars

I recommend!

3 February 2023
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear Andy,
It was our pleasure. We hope to serve you again in the nearest future!

Rated 5 out of 5 stars

Bought PSG tickets

Bought PSG tickets, great experience. I recommend!

10 January 2023
Unprompted review
Yourticketnet logo

Reply from Yourticketnet

Dear Albert,
It was our pleasure. We hope to serve you again in the nearest future!

Show reviews in all languages. (159 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look