Y'OUR Personalized Skincare Reviews 704

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like acne, dryness, and uneven tone. Many appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The quality of the products is frequently highlighted, with many users experiencing positive changes and recommending them to others. The customer service and staff are also widely commended for being responsive, helpful, and professional, often going above and beyond to address concerns and offer solutions. However, some people were dissatisfied with product longevity, reporting that supplies did not last as expected. A few other people also felt that the products caused skin irritation or burning, and some expressed concerns about billing practices and the presence of certain ingredients.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the effectiveness of the products,... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers highlight that the products are... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as top-tier,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team's kindness, professionalism,... See more

User experience

Users describe positive interactions with user experience. Many customers praise the simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is top tier!!! All of my ridiculous questions have been kindly & thoroughly answered. Everything they claim about these products, absolutely true. Been using products almost 3 mon... See more

Rated 5 out of 5 stars

I never had a skin routine so I didn't expect anything. But my dull skin and uneven tone became a problem. Y'OUR Skincare has become the solution. Within weeks my skin is noticeably brighter and smoot... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

704 reviews

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Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Best Customer Service

The customer service has been fabulous. My recent purchase was lost in transit and they kept in touch with me since I told them. I tried this product a couple years ago and loved it. My face looked and felt fantastic. I can’t wait for my delivery to arrive.

1 November 2024
Rated 5 out of 5 stars

Better skin

Trying this brand was the best thing I could have done. I tried it for days and my skin had noticeable changes that I honestly loved. Your's helps us a lot by asking us questions to know what type of skin we have and thus recommending the products.

19 September 2024
Rated 5 out of 5 stars

Gifted Experience

I was gifted two products from Y'our, the eye cream and the lip balm. Both products were great and I've continued to use them. They were sent out super quick and I've had no issues

1 August 2024
Rated 4 out of 5 stars

Customer service is always amazing

Customer service is always amazing! The products have been pretty good for me too. I just don’t think I’ve used the products long enough to get the full benefits out of it.

30 October 2024
Rated 5 out of 5 stars

They have amazing customer service

They have amazing customer service, and getting free add-ons when you earn points is a huge plus too! My skin has been so much better and clearer, I have sensitive skin too and none of the products I've used have ever irritated my skin!

30 October 2024
Rated 5 out of 5 stars

Customer service is amazing and quick

Customer service is amazing and quick! Customized Skin order is my favorite they really listen to your needs and support you with regime. The response is so quick and professional. Overall a amazing experience no complaints

1 October 2024
Rated 5 out of 5 stars

The only skincare that actually works

I found Y’our when I was pregnant and needed a new, clean skin regiment. I have had hormonal achne on my skin for years and nothing worked until Y’our. Once the baby came along my skin changed again and the customer service team adjusted my formula and within a few months my face was clear again. Now I rarely have a breakout and if I do, it is very minimal. I just reached out to the team again for help with fine lines and crows feet and they already gave me a new serum to help, I can’t wait to start using it! Highly recommend Y’our- customer forever!

28 October 2024
Rated 5 out of 5 stars

Great Customer Service

Every time I have to reach out to customer service for anything, they are extremely helpful, friendly, prompt, and accommodating. Everything about this company is fantastic!

27 October 2024
Rated 5 out of 5 stars

This Y’our product works for rosacea…

This Y’our product works for rosacea and acne. The original cleaning products weren’t working for my face. So, I took a picture for the skin specialist to see my face. They adjusted my formula, which was the best thing they ever did. My face is not so much red, almost completely gone, and my acne has cleared up. I would recommend this for anybody that’s struggling with their face. I have a dermatologist that I see regularly, and my dermatologist said this product is good. So, if you’re tired of using medication, this is the alternative way to help.

25 October 2024
Rated 4 out of 5 stars

Great Customer Service

One thing I appreciate about Y'OUR is there quick response times with any questions or concerns I had, and when they did respond, they were very kind and genuine. That combination of quick responses and kindness made me feel like a valued customer.

9 October 2024
Rated 4 out of 5 stars

It’s a good product

It was. Good product and my skin definitely seemed to improve with use I just couldn’t afford to continue using it and I felt that the product portions didn’t last

1 September 2024
Rated 5 out of 5 stars

Just amazing customer service

Amazing customer service. So professional.
They are fast and address your needs, and the creams are great. I have only good things to say about this brand. I’m pregnant and they adjusted the formula for me and it is great for my skin. I’m very happy with them

22 October 2024

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