Yourrewardpass Reviews 

Payment always fails online during the 'verification' stage when asked to confirm which website I'm purchasing from (NextDirectory). All details correct as has been the other previous attempts. I have raised this issue with 'Your Rewards Pass' but get an automated response to any question asked 'submitted review to your account, try again in one hour. Contact again if issue is not resolved' words to that effect etc which is never resolved and then the same autogenerated response when contacting them again and again.

Terrible experience. Purchases ended up as ‘transaction blocked’. Refunds also blocked. Customer service chat was awful. Chats are abruptly ended before resolved. This happened twice! They give you USA phone number if you need further help. They speak in a scripted company jargon that is confusing eg. ‘decline is caused from a risk strategy designed to protect your card’.

Vodafone should not be using this company for incentives. Avoid and choose a company voucher instead.

Received physical card for £75 after five months, company charges £5 for a physical card. Told by company that card can be used straight away. Load of tosh. Card cannot be used for anything as always declined due to, and I quote from company reply
' It appears that the decline is caused from a risk strategy designed to protect your card'
Someone is making a lot of money from this and it is not the customer. After reading other reviewers reviews regarding Amazon, I have tried this and successfully loaded full amount on card onto Amazon account. Thank you other reviewers. Shame on the companies that use these charlatans to lure people to buy their products.

Waited 3 months for the reward to arrive only for it to get declined at multiple retailers, live chat is a joke, restricted due to security measures, it was for £15!! Finally got it to work only for the merchant to say it’s not gone through but they still took the money from the pass. Not worth the hassle

Awful service, received a card for purchasing vodafone wifi, and cannot seem to be allowed to purchase anything with it! What a joke

Can't spend the card anywhere. Fraudulent in my opinion.

The support cuts you off after a while and gives you a USA phone number to call.

Just awful - website glitches continuously, cant get your card at all.

After reviewing suppliers who are on one4all I decided to try out my card after various failures throughout the day. I tried screwfix and Toolstation and it worked fine.

horrible service, dont get this card

One star is a star too many. Hopeless company that makes me feel they are scamming me. I'm told I have my Prepaid Digital Token but I don't. It has not arrived at my email address. But I can't talk to anyone to fix the problem. Avoid at all costs.

I’ve been trying to redeem the balance on my card for a week and nothing. I’ve sent several emails and still haven’t heard a single thing. What a waste!!!!

Scam of a company. Blocks every transaction for "security" reasons, and unable to use the credit on the account. Live chat rude and unhelpful, closing chats before any help has been provided.

Like 80% of the other reviewers, this is a terrible service. I only purchased the product i did because of the reward. If this company thinks it can get away with blocking every transaction because they are all "suspicous" then, I guess, I will have to put in a formal complaint and then in 8 weeks take it up with the financial ombudsman. There are rules and regulations that are legally binding to protect consumers - I have time to spare and will happily report, 3, giftcloud and this place seeing as they are all in cahoots with each other. If everyone did there wouldn't be money in operating this way. But most people dont have time to chase up fraudsters.

Should be 0 stars. I got a gift card and they have declined every payment since. I’ve been talking with their agents and they are completely useless

Received a Virtual card through Sky offer (£75). contacted this company through their live chat after multiple transactions had failed. They gave me multiple steps to follow next - none of which worked and were a waste of time including sending me a link to the terms and conditions of the card - the link was blank. Absolute waste of time.

Avoid - if you have the choice of another gift type take it.
They decline transactions for the sake of it and then when one is authorised but doesn’t confirm with the merchant they are useless and basically it’s not their problem.

The support team was useless and just copy pasted the same message they send to everyone. The card kept declining even though I made sure all details were correct, including capital letters

In the end, I added the card to my PayPal account and then had to use PayPal to pay on the online retailer's website. Very roundabout way to do it and very bad experience with them

Completely untrustworthy. I thought getting vouchers using "My Money Supermarket" rewards would be safe, but I feel like they have stolen my £40 and will no longer trust Money Saving Expert or My Money Supermarket.

This card didn't work for any online shop I wanted to use it for. I followed the advice in other reviews and although buying a one4all gift card directly from the website didn't work. However, I did add the card to my Amazon account and buy a one4all gift card from there and it worked (you don't have to buy an Amazon gift card!). At least now I can use it at a supermarket. Very long, drawn out process.

My friend transferred her next reward points to gbp reward pass but she didn't get any emails or login credentials. What should she do now?