yournavi.com Reviews 147

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the service makes comparing cell phone deals much easier and is straightforward to use. Many appreciate that it explains everything well, making research quick and efficient, and provides helpful information on various carriers. However, some people were dissatisfied with the pricing and product suggestions. Several reviewers felt that the service only showed them the most expensive plans, or plans that were significantly higher than what they were currently paying, leading some to believe they found better deals elsewhere. There were also instances where the information provided was not accurate or did not meet specific user requirements.

What people talk about most

Price

Users describe ambiguous interactions with price. While some reviewers found good deals, such as getting a... See more

User experience

Reviewers express satisfaction with the user experience, highlighting its ease of use and helpfulness. Many... See more

Product

Customers had ambiguous experiences with product. Some customers are looking for new phones and plans, with... See more

Service

Consumers find service to be ambiguous. Some reviewers praise the fast service and attention received, with... See more

Subscription

People report ambiguous experiences with subscription plans. While some customers found plans that perfectly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful to know what I qualify for w/o me doing all the finding out on my own. But I also want to know if there is a better deal avail even thru a diff carrier. Therefore I didn't give the highest ra... See more

Company replied

Rated 4 out of 5 stars

Navi has made my life so much easier. I’m looking for a new phone/plan & Navi has everything I’m looking for right in front of me. I don’t have to call 5 different cell phone companies like I said it’... See more

Rated 4 out of 5 stars

I’m just trying to get an estimated price and cellphone for my son, he’s 16 and using a track phone…and, I believe he’s too old for a Track Phone

Company replied

Rated 4 out of 5 stars

It was easy to enter info but not accurate. With mint you can pay for a year and get unlimited data at $30 month rate. Thanks for info on other carriers but I think I am fine with Mint.


Company details

Written by the company


Contact info

3.7

Average

TrustScore 3.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Savings as Advertised with Verizon Denied at Verizon

Advised to stay with Verizon by turning in Pixel 6 Pro and saving cost of Iphone 17 Pro - $1100. At Verizon, refused to accept Pixel 6 Pro and offered $50 trade-in value.

16 September 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Sorry to hear this. Please feel free to reach out to our support team for additional guidance: support@yournavi.com

Rated 2 out of 5 stars

Not a good deal,nope!

Not a good deal,nope!! You're only allowing me a lousy $20.00 for my NEW Samsung Galaxy 16. That's total CRAP!!!!💯💯💯💯💥💥💥🗯💯💯💯💯💣💣💣💣💣💣💣💣💣💥💥💥💢💢💢💢

14 September 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Sorry to hear that the deals weren't to your liking. We don't control the deals; we just help shoppers compare and find the best deal they qualify for.

Rated 3 out of 5 stars

Not exactly excited about thisb

13 September 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Sorry to hear you aren't excited about the deals you qualified
for. Promotions change regularly, so come back again soon.

Rated 1 out of 5 stars

The search for the best plan for me did…

The search for the best plan for me did NOT find a plan that reaches my requirements. Seems to only suggest the most expensive plans. Many were TWICE the amount I'm currently paying . What a ripoff. Are they getting paid by the companies they recommend??

3 September 2025
Unprompted review
Rated 4 out of 5 stars

Why unlimited data at $45?

It was easy to enter info but not accurate. With mint you can pay for a year and get unlimited data at $30 month rate.
Thanks for info on other carriers but I think I am fine with Mint.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Well I like the fact that T-Mobile will…

Well I like the fact that T-Mobile will help pay off my phone if it is not paid off. I think that's a really good deal and for two lines for $90. I'm very happy with this. I would definitely would like to move forward

26 August 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for the review. Glad you found a phone and plan deal that works for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look