Your Local Reviews 3,983

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly, polite, and efficient staff, often highlighting specific individuals for their excellent service and thorough work. Reviewers also value the clear communication regarding arrival times and the convenience of the payment process, which often includes text notifications and easy online transactions. However, some people were dissatisfied with the service, reporting issues such as windows not being cleaned properly or only partially, and instances where cleaners left without completing the job. A significant number of customers also experienced problems with billing, including being charged for services not rendered, duplicate payments, or continued charges after cancellation. Communication and cancellation processes were also points of concern, with some reviewers finding it difficult to contact the company or cancel their services, leading to cleanings and payments that were not properly stopped.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the... See more

Staff

Clients share positive opinions on staff, frequently praising their politeness, friendliness, and efficiency.... See more

Payment

People report negative experiences with payment, citing concerns about being repeatedly contacted for money... See more

Customer communications

Reviewers highlight negative aspects of contact, with many reporting it is almost impossible to reach the... See more

Cancellation

Reviewers mention significant frustration and difficulty with the cancellation process, with many reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 4 stars is for the young guy who cleaned my windows, friendly, helpful and punctual. I’m annoyed with the paying side you took payment and are still continuing to try and take more which is totall... See more

Company replied

Rated 3 out of 5 stars

I cancelled my window cleaning service mainly because I thought it was too expensive at £17. Also they didn't clean my side window unless I reminded them. The people were friendly enough but overall... See more

Company replied

Rated 5 out of 5 stars

My local window cleaner joshua did a good job of cleaning my windows and respected my property and also let me know when he were coming to clean them so thank you and my local.com.

Company replied

Rated 5 out of 5 stars

Joshua is amazing he always rings ahead to let me know what time he will be with us , he is very understanding if you have to miss a month and is very easy to talk to. Joshua does a thorough job on al... See more

Company replied


Company details

  1. Window Cleaning Service

Written by the company

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Contact info

Our Services

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3.6

Average

TrustScore 3.5 out of 5

4K reviews

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4-star
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Asks customers to review

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Rated 5 out of 5 stars

Good service

Good service, friendly and professional

18 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate your kind words. We're glad you had a great experience with our team.

Rated 5 out of 5 stars

The guy Josh was very polite and kind…

The guy Josh was very polite and kind also told me so good info I needed great service

14 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're so glad to hear you received great service and found our team member polite and helpful! Thank you for your feedback.

Rated 5 out of 5 stars

Great

Really good lad great job and reliable would definitely recommend

14 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate your positive feedback. We are glad you were pleased with our service.

Rated 5 out of 5 stars

Brilliant job

Brilliant job, windows look very clean, Good job Joshua, well done

14 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're so happy to hear your windows look very clean! Thank you for your positive feedback.

Rated 5 out of 5 stars

Great job on cleaning my windows

Great job on cleaning my windows. Very pleased with results.

Thanks Mrs V Page

14 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're so pleased you're happy with our window cleaning service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Joshua did a great job cleaning the…

Joshua did a great job cleaning the windows today, very polite and efficient

13 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're so happy to hear that you feel our window cleaning service was efficient and that our employee was polite. Thank you for your positive feedback!

Rated 5 out of 5 stars

Graeme cleaned our windows today .he…

Graeme cleaned our windows today .he did a great job .very pleasant and dis close gates behind so a plus for that .Thank-you graeme

13 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were pleased with the window cleaning! We appreciate your recognition of the attention to detail and are glad you enjoyed the experience.

Rated 5 out of 5 stars

Graeme has just cleaned all my windows…

Graeme has just cleaned all my windows and done a brilliant job,he is polite respectful and proffesional

13 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you had a brilliant experience with our window cleaning service! We appreciate your kind words regarding the technician's professionalism.

Rated 5 out of 5 stars

Forgot to unlock the back gate for…

Forgot to unlock the back gate for Joshua but he still managed to get in and did a great job on all the windows.

12 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that the work on the windows was great! We apologize for the gate mishap. Thank you for letting us know and for your positive feedback!

Rated 5 out of 5 stars

Dean Bates came to visit the Three…

Dean Bates came to visit the Three Store in Workington SC, did a brilliant job! He actually did our AV screen window which I can't remember the last time is was even attempted. Top bloke, thanks again!

12 May 2026
Unprompted review
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Reply from Your Local

We're happy to hear that you had such a positive experience! It's great to know that our team member provided such excellent service and took care of your AV screen. Thank you for your fantastic feedback!

Rated 1 out of 5 stars

Where do I start...

Sounds like we all need a Joshua. However my experience is either constantly being told someone is coming and they don't. On the occasions they do the job is done shoddily - bird dirt not removed, sills not washed, water marks left on windows, all done in minutes only of course the result is they are not done. Previous complaints have led to further promises that they will return - but they don't!! Why is running an efficient business so difficult?

23 April 2026
Unprompted review
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Reply from Your Local

Good morning Carolyn, Thank you for bringing this to our attention. It sounds like you've had multiple disappointing experiences with unfulfilled promises and substandard work.
If you could please contact us on 0333 000 2012 we can look into and resolve this matter straight away.
Many thanks

Rated 5 out of 5 stars

Window Cleaning.

Windows cleaned again this morning by Joshua. Good thorough job. Thanks Josh!

11 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were satisfied with the thorough window cleaning service. Thank you for your positive feedback and kind words!

Rated 5 out of 5 stars

I am always satisfied

I am always satisfied. Joshua our window washer always called me exactly when he comes so I can open the gates. He is very professional and friendly .

11 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you taking the time to leave us a review. We're happy to hear that you were satisfied with the window cleaning service and the technician's professionalism!

Rated 1 out of 5 stars

Window cleaner came this morning…

Window cleaner came this morning 11/05/2026. He was here all of 2mins, my kitchen window still has bird poo on it and the sill of my patio door is still not cleaned. I was told when I signed up that ALL my windows AND SILLS would be cleaned, I was in my bathroom when he was doing the bathroom windows and all he did on them was squirt some water on them, he never touched them with the brush. £15 is a lot of money to pay for a shoddy job, and if it happens again I will be cancelling and finding someone who will do the job properly. If I could post photos I would.

11 May 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Janette, We appreciate you bringing this to our attention. We're sorry to hear the window cleaning service did not meet your expectations, especially regarding the thoroughness of the cleaning and the attention to sills. If you could please give our team a call on 0333 000 2012 we can arrange a reclean for you.
Many Thanks

Rated 3 out of 5 stars

Haven't had the best experience with…

Haven't had the best experience with this company, they cleaned the wrong house on the first occasion , promised someone would come the following day but no sign of anyone which meant 2 days waiting in all day. Someone finally came on the third day, we've had a few more cleans since although keep getting messages to say they are coming the following day despite cleaning them less than two weeks previously. The last time 2 windows were missed out completely and today has been another no show, as we have a reactive dog we have to be here so have had several wasted days, not impressed, needless to say I will be looking for a new window cleaner.

8 May 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Janet, We appreciate you bringing this to our attention. We're sorry to hear about the missed appointments, the initial error, and the windows that were not cleaned. We recognize the frustration this has caused, especially with your dog. If you could contact us on 0333 000 2012 with your details we would love the opportunity to resolve this situation for you.
Many Thanks

Rated 5 out of 5 stars

Ellis, and the rest of the support team were great

I found Ellis and the rest of the telephone support team very helpful, professional and genuine. They promoted their company's service well, but were not pushy at all. They were easy to get hold of and reliable and prompt about getting back if an agent was on the line. And then straight and professional in actioning requests. I had questions, and eventually cancelled - purely for my own reasons, so I spoke to them a few times, mainly to Ellis. So these comments refer mainly to her, but the other staff seemed just as helpful. A credit to the company. I would have no hesitation in going back to them after this.

5 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate your positive feedback regarding our team's helpfulness and professionalism. We're glad our service met your needs and that you found our team easy to contact and reliable. We value your comments and are happy to hear you would consider using our services again.

Rated 1 out of 5 stars

Did not clean all as promised

Did not clean all as promised. Could not make contact with the company. I did not realize payment would taken by direct debit as I gave them my debit card information, now having trouble cancelling payment even at the bank.
I am writing this review on behalf of my invilid sister.

1 May 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Michael, i am so sorry to hear that the service did not meet expectations and that you've had trouble contacting us and cancelling payments. If you could please contact us on 0333 000 2012 with your details we can resolve this immediately for you.
Many thanks

Rated 5 out of 5 stars

Perfect service

Perfect service! He was very friendly and professional!

8 May 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you found our service perfect and the team member friendly and professional. Thank you!

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product

10 November 2025
Your Local logo

Reply from Your Local

We appreciate you taking the time to share your experience, and we're so glad to hear that you were happy with our service and product!

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