Your Heart Scan Ltd Reviews 

604
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff who consistently make them feel comfortable and carefully explain every single step of the procedure. The booking process is also described as remarkably smooth, simple, and efficient, allowing people to secure fast appointments when needed most. Reviewers truly appreciate the prompt service, noting that they receive their detailed test results within just a few days. Many consumers highlight that these quick, thorough scans provide immense peace of mind and deliver valuable health insights for their daily lives and future well-being.

What people talk about most

Staff

Consumers find staff to be exceptionally professional, welcoming, and reassuring throughout every step of the... See more

Service

Clients share satisfaction on service, frequently praising the fast appointment scheduling and rapid... See more

User experience

Reviewers mention positive feedback about user experience, highlighting professional, friendly staff and fast... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are friendly,... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting a straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is an absolute life saver , I rang and booked my appointment, attended and got my results in 4 days, without this scan I wouldn’t av know that my high blood pressure was effectively ups... See more

Rated 5 out of 5 stars

Went there for a general check, as I'm getting a bit older now and the NHS really only seem to want check you after you've had an event of some sort. Very professional and knowledgable people, had a E... See more

Rated 5 out of 5 stars

Firstly my name is Theresa Chiles but I'm using my daughters trust pilot account. Totally professional experience. Welcomed and attended to by Riaan Nieuwoudt whom put me at ease and carried out the... See more

Rated 5 out of 5 stars

Cannot praise Your Heart Scan enough! Everyone was so helpful and friendly from booking the appointment to attending on the day of my Son's Ecogradigram. Riann was so professional,calm and friendly. R... See more


Company details

  1. Cardiologist
  2. Health Consultant

Written by the company

Your Heart Scan Ltd is a private heart scanning service operating from a beautiful location, with state-of-the-art facilities in Staffordshire. With highly experienced staff, an impressive portfolio of services and state-of-the-art equipment we support Private, GP, Consultant or Private Healthcare referrals as well as supporting Aviation, Automotive and Private Companies. You can book online, with no GP referral required. We are open 6-days a week for your convenience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(604)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went for an ECG and echocardiogram…

I went for an ECG and echocardiogram today because I’d been getting some discomfort in my chest and as heart disease is in my family, I was worried and didn’t want to wait months for an NHS appointment. Making the appointment was easy; there was a good range of dates and times to choose from. I could even have gone on the day of booking if I’d wanted to. Claire made me feel completely at ease. The procedures were quick and she gave me a verbal summary there and then to put my mind at rest. I’m waiting for my written report which I’m assured will be emailed within 4 days of the appointment. Even though my results showed no cause for concern, I will definitely go back in a couple of years just to check that, hopefully, nothing has changed. I highly recommend Your Heart Scan in Branston. It's easy to find, massive car park.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Warm welcome at reception and Claire, my physiologist, made me feel completely at ease and answered all my questions. My results were discussed there and then and I left feeling assured that there were no problems with my heart and it was normal for someone my age (nearly 65) who has suffered with high blood pressure for the last 10 years.
Would highly recommend, not cheap but has put my mind at rest.
The surroundings are lovely, based at a golf club, and parking is free and easy ... plenty of spaces. You can enjoy a drink (alcoholic or otherwise) afterwards overlooking the golf course.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

First Class !

Having booked in for a Carotid artery ultrasound scan,
I arrived a little early, but shown to the coffee shop by the delightful Nyree & after a few minutes was shown through to the scanning area to be seen by Riaan.
He was thoroughly professional & after the procedure we chatted about the results, which were happily normal.
First class & would thoroughly recommend.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Slow delivery, bright flashing lights on device scream I HAVE A HEALTH PROBLEM

False advertising. Does not make clear that the device has a constant bright flashing LED light clearly visible through clothes, obviously indicating you have a health problem. I won’t even bother to try it, so that’s money down the drain. Took well over a week to arrive as they insisted on trying to phone to arrange delivery during work hours (presumably because I have palpitations I must be unemployed).

2 June 2026
Your Heart Scan Ltd logo

Reply from Your Heart Scan Ltd

Thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied with your experience.

As part of our dispatch process, we verify delivery details before sending our ECG monitors. These are medical-grade devices with a significant value, and unfortunately we have experienced situations where incorrect addresses have been entered during ordering. To ensure patient safety and successful delivery, we may need to confirm address details before dispatching.

We understand that many of our customers work during the day and may not always be available to answer calls. For this reason, we attempted to contact you by telephone and left a voicemail, and we also sent an email so that you could respond in the most convenient way.

Regarding the flashing light on the monitor, this feature is intentional. Following feedback from many patients who were concerned that devices without visible indicators might not be recording, we moved to monitors with a recording light to provide reassurance that the device is functioning correctly. The light does not affect the quality of the recording.

We appreciate your feedback, as it helps us continually review and improve our service. Your Heart Scan.

Rated 5 out of 5 stars

Great service

I recently had a heart scan with Your Heart Scan and was extremely impressed with the whole experience from start to finish.
Mr Riaan Nieuwoudt was professional, welcoming, and friendly throughout the appointment. He immediately put me at ease, took the time to explain everything clearly, and answered all of my questions in a reassuring and knowledgeable manner. The scan itself was carried out efficiently and professionally, but without ever feeling rushed.
As someone who had never had a heart health assessment before, the experience gave me valuable peace of mind and a much better understanding of my cardiovascular health. What I particularly appreciated was that Riaan not only explained the findings clearly but also highlighted any areas of concern and provided practical advice on steps I could take to improve and maintain my heart health going forward.
I would highly recommend Your Heart Scan to anyone considering a preventative heart health check. Excellent service, excellent communication, expert advice, and a genuinely positive experience.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Same day Echocardiogram appointment. Riaan was an absolute legend, extremely professional and experienced.

Called Your Heart Scan at around 11am and got a Echocardiogram appointment the same day at 2pm. Riaan was an absolute legend, extremely professional and experienced. Fantastic service all-round. Compared to visiting a GP or A&E, the whole experience is different class from Your Heart Scan, and in my opinion well worth the investment. Well done guys, brilliant! 5*

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Went today to see Nicky Palin I was a…

Went today to see Nicky Palin I was a bit nervous and Nicky and the staff there made me feel at ease they explained everything they was going to do to me they was so very helpful. If anyone wants to go there for test I fully recommend them 👍

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service …

I recently self referred to Your Heart Scan mainly for peace of mind. The clinic is set in the beautiful surroundings of Branston Golf club. Right from the outset I was made to feel welcome and at ease and my results arrived 2 days later! I would definitely be recommending this team to friends and family.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

What a brilliant service this is.

What a brilliant service this is.
I had an NHS test result detailing problems with my aortic valve.
The current wait time in my area for a NHS appointment is 53 weeks and that is for consultation not even tests and result.
Apart from the initial concern about what it all meany. Was I going to have a heart attack any second etc, could I fly as I had 2 holidays booked. Would I be able to get travel insurance etc.
I found Your Heart Scan via Google and was very impressed by what I read. I rang and spoke to a gentleman who was very helpful and clarified every thing for me.
I was amazed that I could have had an appointment that day, unbelievable.
I booked for a few days later and choose Saturday as more convenient and hopefully less traffic as I had a 3 hour journey.
The venue was easy to find, I arrived an hour early. The Golf club was open and I was warmly welcomed by the Golf receptionist and allowed to use the facilities, offered a seat in the lounge area and asked if I would like a tea/coffee.
They took my name and said they would advise The Your Heart scan people when they got there.
I was rung and called into my appointment 15 minutes early which was great as I still had my 3 hour journey home.
I was very lucky to see Daleen who was so lovely, warm and friendly.
Daleen put me totally at ease and went about her business explaining everything to me as we went along.
Approx 30 minutes and that was it all done.
Daleen was then very informative in showing and explaining my results and pictures of the Heart on Google. She also happily answered all my immediate questions.
I was so happy my concerns and questions were answered so quick and I was able to start planning and living again.
I would highly recommend Your Heart Scan and Daleen.
Thank you so much.
So glad I found you on Google.
Certainly worth every penny.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Very quick access to ecg scan

I was impressed by the speed of the delivery of the 48hr ecg monitor. I ordered it on a Sunday evening and it arrived Tuesday morning, allowing the scan to start and finish by Thursday. The results came in within one working day, together with a summary in terms that I, as a lay person, could easily understand. This experience together with the reasonable price means that I would definitely recommend it to anyone having concerns over unusual heart rhythm or palpitations

12 April 2026
Rated 5 out of 5 stars

Friday afternoon GP recommended beta…

Friday afternoon GP recommended beta blockers for suspected angina whilst waiting 43 weeks to see a cardiologist on NHS . Not keen on taking them I searched online to have some private tests done. Saturday I had an echocardiogram , I was put at ease straight away and we talked through my results although they still needed to be approved by a cardiologist. Monday morning the results were received by email ! Amazing service worth every penny to put my mind at rest - no heart problem and no beta blockers necessary ! I would definitely recommend in-fact I have already given the details to two friends .

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb!
The staff were amazing. So very polite and helpful. Mr Riaan Nieuwoudt who carried out my echo was so helpful and explained everything in so much detail. I highly recommend this company.
I shall most certainly return every year.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team at your…

Excellent service from the team at your heart scan. Put my mind at ease with every explanation throughout showing all details of the heart working. Excellent knowledge on the heart from Riaan & Claire. Very impressed with the service

2 December 2025
Rated 5 out of 5 stars

Professional, knowledgeable and prompt service

Booked on the same day for an echocardiogram. A little unsettled that a female clinician wasn't avaliable, however I was made to feel comfortable and was not exposed at all during the procedure. Thorough explanation throughout, very informative and Riann actually found the reason behind my symptons. Would of waited months for this on the NHS.
HIGHLY RECOMMENDED.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

Fast delivery

Fast delivery, clear guidance for use, I did have a problem with mine not working al the time , I contacted for advice , which was given , also was told that when the monitor information was looked at and not enough information on there i would be send a new one.
Fortunately there was enough information.
I would highly recommend using this company

15 March 2026

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