Your.Rentals Reviews 628

I am following up again because I still have not received a clear response after my latest emails, and the issue remains unresolved.

Your.Rentals has publicly replied to my Trustpilot review, stating that your team member has already reached out to assist with resolving the issue. However, in practice, the problem is still not solved.

I have contacted Your.Rentals repeatedly about this matter since March. You asked me to provide my name, property details and documentation for my apartment, which I did. I also sent several follow-up emails, including on, 11 May, 12 May and 19 May, explaining that Booking.com still says the property is connected to Your.Rentals in their system.

Despite this, I still have no written confirmation that your. rentals has fully released the property/listing so that I can take over or recreate it directly as the property owner.

Your.Rentals has stated that the listing was removed as of 17 April, but Booking.com continues to tell me that this has not been registered in a way that allows me to manage the property directly. This means the actual issue is still unresolved.

This has now been going on for almost two months. It has caused unnecessary stress, loss of time and potential loss of income during an important booking season.

Please do not only confirm what has been done internally in Your.Rentals. I need clear written confirmation that Booking.com has released the property from Your.Rentals’ connection, or that Your.Rentals has contacted Booking.com directly to resolve this specific issue.

I am asking again for this to be escalated and handled properly.

Very helpful through the process and a good result

I had a reservation to stay one night in an apartment with the company. Prior to booking, I asked if they would be able to accommodate early check in, to which they agreed and said it would be an additional £25 cost. I continuously followed up to pay the additional charge and heard absolutely nothing from the host. I raised this with Your.Rentals and had no help whatsoever. I was told that I would receive a code to collect a key to the property on the day of the booking. Again, on the day, heard absolutely nothing. Then, once driving hours to the property for the day I had planned, the property manager cancelled the booking an hour before check in time leaving our group of 6 with absolutely no accommodation and ruining our trip. I wish I looked at trip advisor reviews prior to booking. It seems like from other reviews, this company allows property managers to absolutely scam people.

Excellent support

This company is an absolute shambles !!!!!!!!!!!!!! Had an apartment booked and 2 hours before they cancelled and didn’t even let me know. Only found out through booking.com by ringing several times. The company had no contact with me, would not answer my phone calls or emails. Do not book if you actually want somewhere to stay - go somewhere else!

Your.Rentals is my most important partner in sales.
I can rely on very quick and effective support as well.
Bem is always at disposal and provide invaluable assistance with any kind of booking issues.
I highly appreciate the Team and the system as well.
Just go on like this:)

This is a very good service!! Why I am saying that? Bcoz of the full support and no limite of help I'd got from ANNE, She is helpfull and full of energi. Her support really made me feelling that I am not alone at all.
Deep thanks for Miss Anne.
Best regards.
Nidal

Worst company I've ever dealt with. Booked an Airbnb with them in January, they tried to cancel as they were double booked through a different application. Airbnb spoke to them and got them to keep the booking, a week before we were meant to stay at the villa, they cancelled the booking, leaving 13 of us stranded with no Villa. Shocking service.

Prompt and professional replies, favorable outcome.

Worst experience of our lives and would never recommend this platform to anyone to use. Good luck if your looking for a resolution as well. Even if you have hard evidence of black mould and substandard conditions in which you were scared for your health and safety where you had to vacate and find accommodation elsewhere, they wouldn't even meet halfway with a refund. Disgusting platform in favour of horrible landlords/owners. If i could provide negative stars i would. Stay away from this business, especially holiday rentals in Sydney!

Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .

We arrived with a confirmed reservation but were unable to access the property due to missing and inaccessible check-in information.

No clear instructions were provided through the booking platform. We were directed to contact the host, but the listed phone number was not in service at the time of arrival. We also attempted to reach the host via WhatsApp and email and did not receive a response until the following morning. Even Capital One Travel representatives assisting us were unable to reach the host or obtain check-in details.

The rental company later stated that instructions had been sent via a separate email. However, this was not delivered through the booking platform, came from an unrecognized sender, and was not reasonably identifiable or accessible at the time of arrival.

As a result, after extended travel and a late-night arrival, we were unable to gain entry and had to secure alternative accommodations.

The company did not resolve the issue directly, and we ultimately had to pursue a dispute process to obtain a refund.

This experience highlights serious concerns with communication, reliability, and the check-in process.

Your Rentals did a great job with supporting me to have a false review removed from Airbnb!
Thanks a lot and well done!

I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now satisfied that i have received it

Thanks Maria and Gustov ... much appreciated.

Bee

I am really struggling to set up an account and gone through their pioneer set up account or through bank transfer. I have also sent Your.Rentals my details so they can set up the account and it comes up with invalid email.I tried another email address, which also said invalid email. It is now 7 days ago and I have not yet received my payouts. I have been talking to a AI which is going round in circles. If I count the amount of times I have tried to set up it must be well over ten times. I go through a match a puzzle about over 10 times which you have to match 7 puzzles.

If they're having issues with the third party payout this needs to be changed asap. Although staff have been emailing me the only time I can speak to a human is by appointment this week over the phone. It's got to get better than this!! Can a human being please get in touch?

i had a. booking via booking.com. the host (your.rentals) cancelled it only 6 hrs before the check in. they sent an email they have a leak (single storey property, no any rain in the past weeks). booking.com sent an another email and said they can not accomodate due to overbooking. i'm not sure who is lie but definitely not recommend this company

Excellent responses to my queries — consistently fast communication, knowledgeable, and always on point.

As an Airbnb host, I have several reservations about this company based on my experience with them. First, they propagate the rental ad to rental sites with several errors. They did not send an alert/mail after a booking, they confirm a booking without consulting the host, and they messed up the booking price. Finally, they do not forward the host contact information to the guests, and their own contact phone number reaches only a useless AI agent.

Got a great help with my concern. Accomodating staff.

We booked a small flat in Edinburgh city centre for just one night through booking.com. It was advertised as ‘lovely quiet flat near the town centre’. Pictures on booking looked legit and we booked. Check in 20th February - check out 21st February. As soon as we checked in we encountered the reality: cigarette ashes on table, empty paper cup, trash in corridor, entrance, in front of window, hairs and still foam from previous guest in bathtub and shower, microwave with food smear, fridge with food, oven with burnt piece of something inside, rust on towel heaters, dump / rubbish under sink, dried toothpaste in sink, towels still wet and wrinkled from previous owner, no emergency exit sign, no property instructions book. We contacted the host immediately via WhatsApp. We sent him all pictures. He denied everything of course. We called booking.com. They said to contact the property which is all we did. They just replied denying everything and that’s it. We were travelling with kids. We had to sleep dressed as bed were not made from previous guest and still smelled of cigarette, weed and had hairs all over. It had been a nightmare. We couldn’t even wash as we didn’t have clean towel. A true nightmare. Never book anything managed by this company. It’s a total scam. I have seen it advertised not just on booking but Airbnb. Please stay away from these people. They are not honest. It’s a proper scam.

Update as for today (24th February 2026): a certain Luna contacted me from the company asking for yet again the same pictures of the flat conditions requiring specifically dates, location and time. Of course I provided all what asked. No reply for now. Even if I sent them a reminder today. As said this invigorates my strong opinion of this being a total scam. It will be reported to BBC Money Box as well as the Financial Ombudsman (this latter already made aware in our email exchanges).
2nd March 2026: update. It has been a complete joke to be honest. After an exhausting correspondence we received a meager refund of 57 gbp (exactly 25% of our stay). I feel ridiculed. Please, fellow future customers, be aware when booking an accommodation on both Booking.com or Airbnb, or any other holiday homes website: if Your.rentals is the company managing the property, think twice. Do not fall in the same trap as myself and other customers unfortunately fell for.