Yotpo Reviews 222

Terrible to work with as an agency partner, have been chasing for promised rev share for almost a year. Avoid and do not trust.

I received a scam email from yotpo.com.

A complaint was filed with the police.

Terrible customer service. I've been trying to use them for their loyalty service but I am unable to create an account. They run around in circles and keep closing my ticket. Funny how they are a reviews and loyalty software but cannot manage their own reviews.

I was a bit surprised to see no positive reviews on the first page, in my experience, they aren't that bad. From an ecommerce product reviews perspective, it's been solid for us.
What really made the experience negative was the decision to shut down email and sms marketing. That caused a bit of inconvenience on our side, especially having to find and switch to alternative. I think this could have been handled with a clearer long term strategy. I'll continue using it for product reviews and Im hoping company can now focus more on this core features.

Criminal organization. We do not want to be subscribed, but its impossible to unsub. And every month they charge an auto upgrade balance, without using the service!!! and its not possible to cancel the automatic charge or the subscription! Like this comment if you think we should proceed a legal case.

They give online businesses the ability to hide and remove negative reviews. I have left positive and negative and positive reviews with online businesses using the Yotpo review platform, and the businesses hid them to make their scores look better. Yotpo gets more clients by giving them the ability to scam reviews.

We've worked with Yotpo for two years when we migrated from Klaviyo for SMS/Email marketing. At first things were good, the pricing was solid and the ROI was good. We integrated Rewards and Subscriptions on a decently discounted contract.

After a year, they sunsetted the subscriptions app for no reason and then 6 months later announced they're getting rid of email and sms.

The rug pull destroyed our trust and confidence in the project. It's too bad, they have (had) some great people working there and an edge on the competitors. Bad business choices overall.

They promote scam or phising from his domain, Signed on they website and now I receive monthly a mail from his domain. Trying to impersonate Metamask wallet suport with embebed links

I just received a scam email from reviews @yotpo.com, trying to steal criptos.
You should really revise your security...

The product we're using is great (loyalty program on our own custom coded site). The account support is absolutely atrocious, nearly absent. Chat support always has to get back to you at a later time (no instant support). We've had 4 account managers since we launched our program ~9 mos ago. It seems like their development side is ok but their account support side is nonexistent. Then we finally had a call with our account manager today and he had absolutely nothing prepared to show or talk to us about, even though the call has been scheduled for over 2 months. Basically, you're on your own once the product is installed. Implementation was also a nightmare, took ~6 mos with virtually no structure to the implementation or guidance from Yotpo, just threw a bunch of dev articles at us and would respond to emails a day or days later. Only positive is that it's affordable. But I guess you get what you pay for?

This is just a corrupt company from China. I ordered NYDJ well over a month ago and never received them. I purchased through NYDJ Apparel, LLC. Now I learn that NYDJ, Apparel, LLC has no affiliation with NYDJ.

This company’s business model is spam emails without consent. If you want to ruin your company’s reputation, use Yotpo.

Unsolicited emails asking for VistaPrint reviews. Have reported the unsolicited emails to ICO.org.uk. YotPo are well known for allowing businesses to hide negative reviews.

I tried to make a negative review for Bloomsbury Manor which uses Yotpo reviews on Bloomsbury Manor websites in Yotpo. However, I can only make a review by the seller's invitation link by email. So, no one can leaves a negative review as the seller won't invite anyone who complained to them. How possibly this fair????

This company is an official Google partner, yet the Google Store Rating feature is only available on their Professional plan which costs a whopping $169 dollars a month. This is clearly a greedy move designed to funnel more customers into a higher tier out of necessity. If you are a small ecommerce store then Yotpo is not a viable option as you will not be able to increase your Google Store Rating via reviews using the free or starter plan, this means you will show less in organic search results than your competitors who have this feature activated because their store rating can grow higher than yours. Tried asking them to add this feature for me and I was politely told to take a hike. So its on to a new provider for me which sucks because I really liked the integration and features of Yotpo. Greed ruins all all these small SAAS companies as they grow and scale into recognised industry leaders.

They hide negative reviews. I left a negative review for a product on online shop.

I confirmed review via email - but it was never published. The product only has 5 star reviews. Very shady and corrupt.

Reported a negative experience less than 4 months ago on a shop website. I still have the email asking to confirm my email adress in order to submit the review but the review itself magically disappeared after some time because today it's no longer there.

Yotpo have censored my review of KRATOMBIRD. They represent KRATOMBIRD who hhave washed their hands with me and my missing Delivery worth £100+ and their customer service told me no worries we will chase it up... Now it's call them yourself. Poor customer service and daylight robbery at Christmas.

When my high school predominately white hat was received, there were what appeared to be dirty finger prints on the bill of the hat. After reported to the company, they requested photos. They were sent, and a few days later I had to ask what were they going to do about it. Eventually they said "…we didn’t get them. Can you text them?” So they were sent again. Since then no answer at all. Not we will replace it, go pound sand, nothing. So, I would not recommend buying anything from this company. They sent a greasy, dirty hat, and have ignored the matter. Not what you expect for a company selling hats for close to $30.