Needed to use Yoti to verify my identity for a background check for a client project. Scanning the document was finicky and unreliable. Can fail to extract information from passport even when all... See more
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Review summary
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Reviews shaping this summary
Xbox keeps informing me of age verification, but after doing some research on Yoti, it ain't happening. They track users without consent, which violates EU GDPR laws. Read for yourself Google (... See more
Company replied
The software is buggy, lots of resetting to get past bugs, as well as false negatives where it rejects valid IDs. I reported multiple issues but support didn't seem to care. The worst part is after th... See more
Company replied
I tried to book appointments several times for weeks and couldn’t get any times or told different times it’s not very well managed, the guy who eventually helped me regain access to my account was gre... See more
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Company details
About Yoti
Written by the company
Yoti is shaping the future of digital ID
Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.
We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.
Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework
Contact info
Yoti, 107 Leadenhall St, EC3A 4AF, London, United Kingdom
- help@yoti.com
- yoti.com
2.0
Poor
993 reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Yoti should just burn atp
Ok so basically Yoti is absolutely useless and the ai that they use to reply to reviews is dumb as rocks. I’ve been trying for about 5 months to verify my age on my Xbox so I can use social features but it NEVER works. So obviously I come on here to tell these people that their service is horrible and guess what I get an ai response telling me that the Xbox qr code doesn’t work and to “scan the Xbox qr code and follow the steps on the browser”…………….EXCUSE ME??? YOU JUST SAID IT DOESNT WORK????? I JUST WANT TO USE MY DAMN SOCIAL SERVICES GET YOUR SHI TOGETHER. AND GUESS WHAT, THE QR CODE SCANNER IN THE ACTUAL APP DOESNT EVEN WORK FOR THE XBOX QR CODE HAHAHAHAAHHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHHAHAHAH YOU PEOPLE ARE SO USELESS OH MY GOD
Unkind regards, A very very fed up teenager
1 April 2026
Unprompted review
I absolutely hate this company and will…
I absolutely hate this company and will NEVER recommend. You can never speak to a person and the webchat in India is actually useless. They reply to you like oh have you tried going on the Yoti app? Obviously that's what I just said and it's not working. Lost my card they wouldn't even get me back in the app made me pay another 30.00 for a new card. Absolutely hate this company with a passion. Rubbish.
1 April 2026
Unprompted review
Reply from Yoti
Hi Tara,
Thanks for leaving a review.
We're sorry for the frustration, but it sounds like there might be some confusion regarding how our service works. To clarify a few points:
- Costs: Yoti is completely free for individuals. We do not issue bank or credit cards and we do not charge users £30.00 fees. That charge likely came from the specific organisation asking you to use our service.
- Support: While our initial webchat uses AI to help with common fixes, our email support is handled entirely by human agents who review cases one-by-one.
- Location: We do have two main HQs: The UK and India. Both work directly on resolving technical hurdles with the app and all of our other Yoti products.
If you still require further help, please feel free to reach out to us again.
Kind regards,
The Yoti team
You didn't help me I was told to do the…
You didn't help me I was told to do the same thing I was doing and then the issue was closed without me trying again.....issue still not resolved absolutely pointless
1 April 2026
Reply from Yoti
Hi,
Thanks for leaving a review. We’re sorry to hear the issue persists.
Our team reached out with specific guidance on how to capture a scan that meets security requirements, as the automated system cannot verify images with glare or obscured edges.
We closed the ticket after providing these steps as we hadn't received a further response, but we are happy to take another look. If you’d like to try again, please contact us at so we can pick up where we left off and help you complete the process.
Kind regards,
The Yoti team
Shocking doesn't cover it.
Yeah same as others, diabolical.
Most of the stuff doesn't work properly and there's no way around it. Messages before you start say "we keep none of your data" and then you get through the process, it rejects you and goes "haha fooled you, we might keep your stuff for 30 days".
The whole safety act is nonsense and isn't helped when you have to give your data and ID to a random company who are quite obviously there just to farm data.
I see they reply to quite a few messages and tell people to head to support. Don't bother. They give you passive aggressive and vague answers and also ask you one question at a time so if they need 5 bits of information thats 5 replies, at usually a day per reply.
They'll then just advise you to "try another method" AKA send us more of your data, which will then just not work. Eventually after a week of back and forth they just told me to contact the company who are paying Yoti to provide the service to "get around" it.
Wow. Bad. Very bad.
23 March 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a reivew.
We're sorry for the frustration this has caused. It’s clear we missed the mark but we’d like to address your points directly:
- Data Privacy: We are not a data-farming company and never sell information. Data is only held temporarily (typically for 7–30 days) to allow for troubleshooting or manual appeals if a verification fails. After this period, it is permanently deleted.
- Support: We hear you on the "one question at a time" frustration. That back-and-forth is not the standard we aim for, and I’m sharing your feedback with our team to streamline how we request info. And we're currently working on adopting tools that will help with this in the near future.
- Referrals: When we suggest contacting the company you’re trying to access, it’s because they have the authority to offer manual alternatives when automated systems hit a wall.
We appreciate the detailed feedback you've provided.
Kind regards,
The Yoti team
Reply from Yoti
Hi,
Thanks for sharing your kind feedback.
Have a nice day.
The Yoti team
Cannot accept or verify data
Cannot accept or verify data. Simply dies not work. Terrible and not fit for purpose.
31 March 2026
Unprompted review
Reply from Yoti
Hi Anya,
Thanks for leaving a review.
Which type of check are you trying to conduct with Yoti? Is that via the app? Via a website? Please feel free to reach out to our support team at help@yoti.com, and we'll help you out.
Thanks!
The Yoti team
Can't even verify for Xbox
Can't even verify for Xbox. Useless . Who ever created yoti needs a check in the bloody head.
30 March 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We'll be happy to assist you. Please reach out to our support team at help@yoti.com.
Kind regards,
The Yoti team
Referred to this company to provide…
Referred to this company to provide proof of Id for work. Checked the recommendations through their own link which states birth certificate, proof of address and national insurance number are fine. They just want passport details and pic. Refuse anything else except a shame code. Messaged online saying I didn’t have a passport and told not to worry if you’ve destroyed your documents the government will give you a sharecode. I have been a uk citizen since birth
29 March 2026
Unprompted review
Reply from Yoti
Hi Lee,
Thank you for your feedback.
We’re sorry for any frustration caused during your verification.
Please be assured that the documents we request are determined by the specific type of check required by your employer. It is important to note that we are just one part of the wider verification and scanning process; our system is designed to facilitate the specific digital standards set by the government, which differ significantly from traditional face-to-face checks.
Because digital identity checks must meet different government security standards to face-to-face verifications, certain documents like birth certificates often cannot be used online and require a physical, in-person check instead. Our team only suggests using GOV.UK to obtain a share code as a digital alternative for those without a biometric passport; we apologise if this advice felt dismissive of your status as a UK citizen.
If you require further help, you know where to find us.
Kind regards,
The Yoti team
Really bad experiance
Really bad experiance, the face scan doest verify my age, i only have debit cards and they dont support lithuanian numbers, so what i need to upload my passport? And when i do that it takes forewer to process the foto. Really bad experiance and horrible processing time.
28 March 2026
Unprompted review
Reply from Yoti
Hi,
We’re sorry for the frustration.
Our facial tool requires a high degree of certainty to verify age automatically. When it can’t, the "fallback" options—like ID or Credit Card—are determined by the specific site or service you are trying to access.
While credit cards can often verify age, debit cards are not supported as they are available to minors. Please contact us at support.yoti.com so we can help you out.
Kind regards,
The Yoti team
It just doesn't work
It just doesn't work. Gives a random error message with no context, no fix. Horrible experience. Terrible solution.
28 March 2026
Unprompted review
Reply from Yoti
Hi Alexander,
Thank you for leaving a review.
If you haven't already, it would be great if you could contact our support team at help@yoti.com. They'll be happy to assist you.
Take care,
The Yoti team
Terrible customer service
Terrible customer service, I had to attempt to use this for work when I tried to create a account apparently I either had one or my ID had been used doesn't say which one and instead of letting me try to recover this account. You have to book a call with their team seems fair enough, but trying to book a call? impossible you get a generic email let me know availability for x date, you email them the next day they say oh now its full booked, give us a time for z date and it happens again and again and again
27 March 2026
Unprompted review
Reply from Yoti
Hi Declan,
Please accept our apologies for the frustration caused while trying to book a call. We know how important this is for your work.
We are currently seeing unprecedented demand for these sessions, and we’re sorry the back-and-forth on scheduling has been so difficult.
To fix this, we are already working on a new automated scheduling tool that will allow you to see and book available slots in real-time, which we hope to have live very soon. In the meantime, if you can share your ticket number here, we'll book you as soon as possible.
Thank you for your continued patience.
Kind regards,
The Yoti team
You guys and the British government are…
You guys and the British government are in danger of being sued shortly. I am 54 years old and cant have the open privacy rules on my xbox because your stupid face scanner wont work and errors "Something went wrong".....I now cannot use my xbox as it was designed to be used because you wont allow me to by age verification that wont work. You are helping to break our laws on buying an xbox and false advertising. Your in trouble.
26 March 2026
Unprompted review
Reply from Yoti
Hi Mark,
Thanks for leaving a review.
We understand how important it is to have full access to your Xbox features.
The "Something went wrong" error usually happens because this process is not designed to be completed within the Yoti app. To fix this, please follow these steps:
1. Open your phone’s standard camera app to scan the Xbox QR code.
2. Tap the link that appears and open it in your mobile web browser.
3. Complete the verification steps directly within your browser.
This should allow the age verification to sync correctly with your account
Kind regards,
The Yoti team
Tried multiple times to verify via my…
Tried multiple times to verify via my phone, rang my phone company and my internet provider, they said no problem thier end.
If yoti cant verify phones then why bother giving us the option. Honestly you are terrible company.
25 March 2026
Unprompted review
Reply from Yoti
Hi,
I am very sorry to hear you’ve had such a difficult time getting your phone number verified.
While the service is active, these delays are often caused by a "handshake" issue between the network and our SMS provider. To help bypass this, please could you try the following:
- Restart your device: This can often refresh your connection to the SMS gateway.
- Check for "Spam" folders: Some modern smartphones automatically filter verification texts into a hidden spam or "blocked" folder.
- WiFi vs. Mobile Data: If you are on WiFi, try switching to mobile data (or vice versa) to see if a different connection helps the code come through.
If you are still not receiving the code after these steps, please do let us know so we can look into this further for you. As we also have limits/blocks put from our place to avoid too many messages to be sent to the same nunber in a short period of time.
Kind regards,
The Yoti team
All I want to do is play Minecraft
All I want to do is play Minecraft. I have tried to confirm my age multiple times. However 'Yoti' is determined to make my life harder. I have tried each and every form of verification; Passport, Drivers Licence, Face scan, my mobile number, etc. Each and every time it has rejected me (And it had been a significant number of time). I do agree with the new age verification law but if there was a single competent or intelligent person in charge they would have put a systen in place that actually works. Before you ask, no, it is not a user issue, it is not a problem with the internet and it is not a problem with 'my identity'. I have even tried to use my partners ID and number as a last ditch effort, I am sure you can guess what the outcome was. I hate leaving angry, rants as reviews but this is unfortunately one of those occasions where I am fed up.
24 March 2026
Unprompted review
Reply from Yoti
Hi Katie,
We are truly sorry for the frustration this has caused. We know you just want to get back to Minecraft and it sounds like you’ve been stuck in an exhausting loop.
The most common reason for this error with Xbox/Minecraft is the scanning method. If you use the scanner inside the Yoti app, it will fail.
To fix this, please:
1. Close the Yoti app.
2. Use your phone’s standard camera app to scan the QR code.
3. Open the link that appears in your mobile web browser.
This should allow the verification to sync correctly. We also recommend only using your own ID, as using a partner's details can trigger further security flags.
Kind regards,
The Yoti team
Lengthy support process
Sat on a video call to unblock my account and nobody from yoti support showed up for 30 minutes. Had to reschedule another video call which when the support team answered were useful. Would have been very helpful if there is a contact phone number for support instead of raising a ticket and waiting upwards to a day to hear back.
24 March 2026
Reply from Yoti
Hi,
Thank you for sharing your feedback with us. I am very sorry to hear that you were left waiting for 30 minutes during your initial video call; we understand how frustrating it is to set time aside only for no one to appear.
We are currently experiencing an unprecedented demand for video call sessions, which has unfortunately impacted our usual wait times and availability. To prevent this from happening in the future, we are already working on implementing a new scheduling tool to better manage these requests. We hope to have this live very soon to ensure a much smoother experience for our users.
I am glad to hear that our team was helpful once you were able to connect, and we have noted your suggestion regarding a contact phone number. While we primarily use our ticketing system to ensure all security checks are thoroughly documented, we are always looking for ways to make our support more accessible.
Thank you for your patience while we work to get your account unblocked.
Kind regards,
The Yoti team
It just works
It just works! Most bad reviews are people venting, in the app store this app has a consistent 4.7 rating
18 March 2026
Unprompted review
Reply from Yoti
Hi Mary,
Thank you for your kind words.
Take care,
The Yoti team
very knowledgeable and patient with…
very knowledgeable and patient with me.I was a little confused and he calmly walked me through the procedure,step by step.
20 March 2026
Reply from Yoti
Hi Philip,
This makes us really happy, we appreciate it.
Have a great day.
The Yoti team
The scan code wasn't coming up on my…
The scan code wasn't coming up on my computer screen so I could scan the code with my mobile! It is now working. You may have had a problem with the website! All good now!
Thank you!
20 March 2026
Reply from Yoti
Hi Fyaz,
Thanks for sharing your experience.
We're glad to hear everything is sorted now. Have a great day!
The Yoti team
Other document scan takes a lot of time…
Other document scan takes a lot of time and gets reject easily. There should be integration done with digilocker if someone has it.
18 March 2026
Reply from Yoti
Hi,
Thanks for sharing your feedback with us.
Just a quick tip for the future: the fastest way to get verified is by using a passport with a chip. This usually makes the process near-instant.
We really value your input, so thank you again for letting us know how you got on.
Take care,
The Yoti team
Awful face recognition
Awful face recognition, delays application processes, it's an automated face scan just buy the necessary software to make it work, deliveroo never have this problem so I suggest you go and buy the software they use
21 March 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We understand how frustrating it is when you're trying to get to work.
To ensure the highest level of security for our partners, our software can be quite sensitive to environmental factors. If the scan isn't picking up clearly, we usually recommend trying again in a spot with natural, even lighting and a plain background, as shadows or overhead lights can often interfere with the sensors.
We appreciate the feedback as we’re always working to refine the technology.
Kind regards,
The Yoti team
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