Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-l... See more
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Review summary
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We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... See more
Company replied
I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the... See more
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My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot str... See more
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Company details
Written by the company
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contact info
Brookfield Court, LS25 1NB, Leeds, United Kingdom
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4.8
Excellent
716 reviews
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Replied to 100% of negative reviews
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Chinese Elm Bonsai
I ordered a Chinese Elm Bonsai, it arrived carefully packaged so that there was no damage to the tree during transit. The tree is beautiful and the instructions are clear, I’m a beginner so this is very helpful!
I also placed an accidental order and emailed them to cancel that order which they did promptly. It was hassle free and communication from them was great.
Would definitely keep ordering from them in the future.
24 February 2026
Reply from Yorkshire Bonsai
Thank you so much for your wonderful feedback! We’re delighted to hear your Chinese Elm arrived safely and that you’re pleased with your tree. It’s especially lovely to know the care instructions have been helpful as you begin your bonsai journey — everyone starts somewhere, and we’re always here to help along the way.
We’re also glad we could quickly sort the accidental order for you with no fuss. Clear and prompt communication is important to us, so it’s great to hear that reflected in your experience.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Yorkshire Bonsai Team
Great service and online advice via…
Great service and online advice via their chat line
22 February 2026
Reply from Yorkshire Bonsai
Thank you for your kind review! We’re so pleased to hear you were happy with the service and found the advice through our online chat helpful. It’s always one of the team at the other end, so we’re glad the support made a difference.
Kind regards,
Yorkshire Bonsai Team
Very pleased with service and…
Very pleased with service and product...will buy again without hesitation
22 February 2026
Reply from Yorkshire Bonsai
Thanks again Keith!! ;-)
Absolutely first class, friendly, courteous and informative customer service.
Well I really cannot fault my visits to Yorkshire Bonsai ! Absolutely first class, friendly, courteous and informative customer service from Paul and Nick - in fact everyone Ive had contact with on the team!
I took my large Ficus for repotting because I was too nervous to do it myself. They gave me lots of advice and guidance on general care, and after a swift guided tour my husband was so impressed (not an easy feat with my Hubby!) that he bought me a small Brush Cherry to come home with ! When I returned 4 days later to collect my tree I was quite overwhelmed with the immediate improvement in it - what a fantastic job they have done! and they gave me additional advice and guidance on how to better care for it moving forward. They even checked out my 3 Acers (which Paul had said I could bring with me) and gave me advice about how to move on with them.
Absolutely Top Class - I'll definietly be revisiting in the future, and checking out the website regularly. Thankyou to Paul and the Yorkshire Bonsai Team - You are Great !
20 February 2026
Unprompted review
Reply from Yorkshire Bonsai
Wow — thank you so much for such a thoughtful and generous review! It truly means a lot to all of us.
We’re so pleased you felt well looked after during your visits. Repotting a large Ficus can definitely feel daunting, so we’re glad we could help and give you the reassurance and guidance you needed. Hearing that you were happy with the transformation when you collected it is exactly what we aim for.
We’re also delighted your husband enjoyed the visit (we’ll take that as a big compliment! 😊) and that a Brush Cherry made its way home with you too. It was no trouble at all to look over your Acers — we’re always happy to offer advice and support (with Liz)wherever we can. :-)
Thank you again for your kind words and continued support.
We look forward to welcoming you back soon.
Kind regards,
Yorkshire Bonsai Team
Bonsai lost all its leaves and died…
Bonsai lost all its leaves and died within 2 days of arrival and despite following their guidance to revive it they refused to refund or replace
1 January 2026
Unprompted review
Reply from Yorkshire Bonsai
Thanks for your comments. We’re sorry to hear you were disappointed.
Your bonsai was delivered in healthy condition on 16th December 2025 and we didn’t receive first contact until 5th February 2026. We provided significant support and aftercare guidance once you contacted us, but reaching out sooner may have allowed us to help more effectively.
Unfortunately, environmental factors after delivery can cause rapid decline and are outside of our control.
Best wishes,
Team @ Yorkshire Bonsai
Really cannot fault - highly recommended
Really cannot fault, my 3rd purchase of a Bonzai Tree ( Brush Cherry / Syzgium ) with matching drip tray from Yorkshire Bonzai - high quality tree looks lovely.
Beautifully packaged and protected for shipping with care.
Arrived in perfect condition.
Recommended
13 February 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your fantastic review 🌿
We’re really pleased to hear that your third purchase with us has been another great experience. The Brush Cherry (Syzygium) is a wonderful choice, and we’re so glad you’re happy with the quality and how lovely it looks with the matching drip tray.
It’s great to know your tree arrived safely and in perfect condition — we take a lot of care with packaging to make sure every bonsai is well protected during shipping.
Thank you again for your continued support and recommendation.
Best wishes,
Team @ Yorkshire Bonsai 💚
I’ve now purchased more than one bonsai…
I’ve now purchased more than one bonsai from this company, and I couldn’t be happier with the experience overall.
My original tree arrived in excellent condition, clearly well cared for and thoughtfully packaged. It settled in immediately and is a real pleasure to own — exactly what you hope for when buying a bonsai online.
On a second order, the tree itself was again of great quality, but unfortunately the pot was damaged in transit by the courier. This was clearly not the fault of the seller, and what really stood out was how they handled it.
They responded straight away, were reassuring and knowledgeable, and without hesitation sent a replacement pot, fresh soil, and clear repotting instructions on a 24-hour tracked service so the tree could be dealt with properly.
The quality of the trees, the communication, and the genuine care shown throughout have been outstanding. Buying bonsai isn’t just about the product — it’s about trust and aftercare — and this company excels at both. I wouldn’t hesitate to recommend them and will happily buy from them again.
10 February 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your wonderful review 🌿
We’re truly grateful that you’ve chosen Yorkshire Bonsai more than once, and it’s fantastic to hear how happy you’ve been with the quality of your trees and your overall experience.
We take great pride in carefully selecting, caring for, and packaging every bonsai, so it’s lovely to know your original tree arrived in excellent condition and settled in so well.
We’re very sorry again that your second order arrived with a damaged pot due to the courier, but we really appreciate your understanding. Making sure you felt supported, reassured, and had everything needed to care for the tree straight away is always our priority.
Your kind words about trust, aftercare, and communication mean a great deal to the whole team. Thank you again for your recommendation — we look forward to welcoming you back for many more bonsai in the future 🌳💚
Best wishes,
Team @ Yorkshire Bonsai
Very pleased
Both times I have ordered from this company I have enjoyed a very easy and fast customer service from ordering to delivery. There was a vast amount of choice of Bondai trees and when I needed accessories they were easy to choose and buy. I will be going back for more Bonsai if I manage to keep this 1st one alive.
26 January 2026
Reply from Yorkshire Bonsai
Thank you so much for your lovely review! 🌿
We’re really pleased to hear you’ve had such a smooth experience with us from ordering through to delivery. It’s great to know you enjoyed the choice of bonsai trees and found the accessories easy to shop too.
And don’t worry — keeping your first bonsai alive is all part of the journey! With a little care and patience, you’ll do brilliantly 🌱
We look forward to welcoming you back for more in the future.
Best wishes,
Team @ Yorkshire Bonsai 💚
Excellent communication and service
Excellent communication and service. I would highly recommend
29 December 2025
Reply from Yorkshire Bonsai
Thankyou so much for your great review. We really appreciate the recommendation.
Kindest regards
The team at Yorkshire Bonsai
go here for your bonsai trees
Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-line, but this was was perfectly represented and looks great. I separately bought a drip tray that got damaged in transit, but they immediately sent out a replacement.
14 December 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review 🌿
We’re really pleased to hear the bonsai arrived safely and was a great match to what you saw online — that’s exactly what we aim for. And thank you for your patience with the drip tray too; we’re glad the replacement reached you quickly and safely.
It means a lot to us that you took the time to share your experience, and we hope your wife enjoys her bonsai for many years to come. If you ever need any help or advice, we’re always here to help 😊
Kind regards
Yorkshire Bonsai Team
My mum was so happy with her bonsai
My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot straight away, which arrived in pristine condition a couple of days later 😊
25 December 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for taking the time to leave such a kind review 🌿
We’re absolutely delighted to hear your mum loved her bonsai, and we’re very sorry again about the pot arriving damaged — unfortunately the couriers can be a bit rough at times, despite our best efforts with packaging. We’re really pleased we were able to get a replacement out to you quickly and that it arrived safely this time.
It means a lot to us that you felt supported, and we hope your mum enjoys her bonsai for many years to come. If you ever need help or advice, just let us know 😊
Kind regards
Yorkshire Bonsai Team
Arrived in great condition and look…
Arrived in great condition and look amazing,
19 December 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely feedback 🌿
We’re really pleased to hear everything arrived in great condition and that you’re happy with how they look. Enjoy your bonsai, and if you ever need any help or advice, we’re always here for you!
Kind regards
Yorkshire Bonsai Team
Totally amazing service
I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the item was so professionally pack it couldn't have
arrived any safer than if I had picked it up myself plus delivery was free . I also had a few questions about future care of my purchase and was helped tremendously by Paul . You could not ask for a more professional service and after care . I will definitely be returning ☺️
14 December 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for taking the time to leave such a kind and thoughtful review 🌿
We’re absolutely delighted to hear how happy you are with your first bonsai and that it arrived safely — we really do put a lot of care into packing, so it’s lovely to know that came through. I’ll also be sure to pass your kind words on to Paul, he’ll really appreciate that.
We’re so pleased to have you as part of the Yorkshire Bonsai family, and we look forward to helping you with many more trees in the future 😊
A beautiful gift.
This was a gift for my brother and it arrived very secure and very good condition. I liked it so much I will be buying one for myself and they look beautiful
28 November 2025
Reply from Yorkshire Bonsai
Thank you so much for your lovely review 🌿
We’re delighted to hear the tree arrived safely and that your brother loved his gift — that really means a lot to us. Even better to hear you’re planning to treat yourself to one too!
If you ever need help choosing, just let us know — we’d be very happy to help.
Kind regards
Yorkshire Bonsai Team
loved the chinese pivet but couldn't buy the specific Buddhist pine we wanted on the websites
we loved the chinese privet we bought but originally we wanted to buy the budest pine #1261 as well but for some reason we couldn't pick specific trees. so far We've bought about 6 from here but its the first time we encountered this issue.
11 December 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your feedback, and for being such a loyal customer — we really appreciate you choosing Yorkshire Bonsai again and again 🌿
We’re delighted to hear you loved the Chinese privet, and I’m sorry for the frustration around not being able to select the specific Buddhist pine you wanted. Most of our listings use representative images, but when customers are after a particular tree (like #1261), we’re always very happy to send photos of the exact specimens available and reserve one for you manually — it’s just a case of dropping us a quick message.
Thank you again for your continued support, and please don’t hesitate to get in touch next time so we can make sure you get exactly the tree you’re looking for.
Kind regards
Yorkshire Bonsai Team
Absolutely highly recommend 5*
Excellent service, communication cannot be faulted. My partner was absolutely delighted with the Banyan Tree I had purchased as a surprise birthday gift. It was clear that much care and nurturing had been received by this beautiful little tree. Care and attention also given in the packaging, ensuring safe delivery. Very happy tree and customers 5*
25 November 2025
Reply from Yorkshire Bonsai
Thank you so much for taking the time to leave such a lovely review 🌿
We’re absolutely delighted to hear how pleased your partner was with the Banyan tree and that it arrived safely and in great condition. It really means a lot to us to know the care we put into our trees and packaging is appreciated.
Wishing you both many happy years enjoying your bonsai, and we hope to help you again in the future. 😊
Kind regards
Yorkshire Bonsai Team
Reply from Yorkshire Bonsai
Thank you so much for your kind review. Best wishes Team at Yorkshire Bonsai
Funkien tea tree
I'm in love with my bonsai tree, it's perfect. Everything went smoothly and you can choose the delivery date. Highly recommended!
28 October 2025
Reply from Yorkshire Bonsai
Thank you so much for the lovely review!
We’re delighted to hear you’re in love with your Fukien Tea Tree — they really are charming little bonsai.
Great to know everything went smoothly and that the delivery date option helped too.
Thanks again for recommending us — it means a lot!
Regards
Yorkshire Bonsai
Reply from Yorkshire Bonsai
Thank you so much!
We really appreciate your kind words, and we're delighted you had an excellent experience with us. 🌿
Thanks again for choosing Yorkshire Bonsai!
Beautiful tree
Beautiful tree sent for my husband. Great packaging and very clear information sent with it. Would recommend highly
27 October 2025
Reply from Yorkshire Bonsai
Thank you so much for your lovely review!
We’re really pleased to hear the tree arrived safely, was well-packaged, and that the care information was helpful. It’s wonderful to know your husband is enjoying his gift.
Thank you again for recommending us — it truly means a lot!
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