So far, my experience has been great. I recently transferred from BASE due to their high monthly subscription costs. As a student relying solely on income from a part-time job, BASE was no longer fina... See more
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See what reviewers are saying
Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
Pasword reset is not working on my mail address since they migrated youfone to join. Never got a notification on this change. Support is asking for copy of identity card while I have customer number a... See more
Company replied
I´ve only used Yoin for a week now, but the delivery of the SIM card, the transition from my previous company and the connection all went great. I had to contact Yoin by whatsapp for a question and i... See more
Company replied
Company details
- Mobile Network Operator
- Internet Service Provider
- Telecommunications Service Provider
- Telephone Company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Yoin
Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings
GOOD
GOOD: Easy ordering, nice app, good prices. Only 3G/4G/5G speed could be faster.
15 October 2024
Reply from Yoin
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Need to improve network to 5G with esim…
Need to improve network to 5G with esim facility
16 October 2024
Reply from Yoin
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
Thoughts about my experience
The prices are affordable which is a main factor to choose Yoin. Unfortunatelly, the signal is not always great comparing it to other companies. I faced some difficulties trying to contact the customer service on Whatsapp, even though it's one of the options, it took them too long to reply to my message and when I made a second question I never received a response. Also, I am not sure if the offer for which I subscribed is valid, which makes me feel unsure and confused about the bill, as I cannot find anywhenre the amound of the 3month offer, but only the normal price after the 3-month period.
13 October 2024
Reply from Yoin
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Reply from Yoin
Het spijt me te lezen dat je geen fijne ervaring hebt gehad met onze klantendienst.
Indien je nog informatie wenst, kan je ons opnieuw telefonisch bereiken op ons algemeen nummer of op het verkorte nummer 1988 , maar ook via mail naar support@yoin.be.
Ik wens je een fijne dag toe!
I didn't receive the sim card on time
I didn't receive the sim card on time. And It leaded to many problems and bother. You should give the sim card to customers on time and then you can inform customers. You are not supposed to inform customers before arriving of the sima cards.
15 October 2024
Reply from Yoin
We are unfortunately not responsible for the begging raining that the postal service performs
Cool cool cool
2 October 2024
Unprompted review
Reply from Yoin
Thank you for the cool 4 star review!
Please do not hesitate to contact us by support@yoin.be if you would have any exra questions/issues.
Kind regards,
The Yoin team!
Unclear activation process…
Activation process continues not to be clear. You can't use the app. You can't use firefox. You get a big activate button and you think it is active but no. The activate button only brings you to another page where you have to find the other activate button. But if you have 2 SIMs and one is already active you have to search the right one. Cumbersome. Then they say it takes 1h but it took more than 1d...
This on top of the fact that you are charged 0,5 EUR to block going over the data plan limit. This is probably even illegal: if I have a limit after the limit it should stop. That is the definition of a limit. Not "We are going to use the data plan limit to get more money from you if you make a mistake".
20 September 2024
Reply from Yoin
I am sorry to read that you did not have a pleasant experience with our customer service.
If you still need information, you can reach us again by phone at our general number or at the shortened number 1988 , as well as by email to support@yoin.be.
I wish you a nice day!
Cheap! High-speed Internet! Wide Coverage!
The best telco service there is! Not only does it offer a cheap mobile internet plan, but the coverage and speed are also great! I have no complaints!
20 September 2024
Reply from Yoin
Thank you for your positive feedback!
We are happy to hear that you are satisfied with our service. If you have any questions in the future, please don't hesitate to contact our help desk at support@yoin.be.
We will be happy to assist you further.
Kind regards
The yoin team
horrible network
At the beginning the network worked fine but then in September they changed something on the networks and it is a nightmare: i can only use the waze offline, in the supermarket i can not check my online bank or any app that scans the quality of products...horrible
12 September 2024
Unprompted review
Reply from Yoin
We are sorry to read that you have not had a very pleasant experience with our services.
Unfortunately, you did not leave any details so we can investigate.
Please take a moment to contact support at support@yoin.be
Very happy with the customer service…
Very happy with the customer service and prompt automated emails with necessary information.
17 September 2024
Reply from Yoin
Thank you for your positive feedback!
We are happy to hear that you are satisfied with our service. If you have any questions in the future, please do not hesitate to contact our help desk at support@yoin.be.
We will be happy to help you further.
Kind regards
The yoin team
I ordered a sim-card but didn’t get a…
I ordered a sim-card but didn’t get a confirmation email. After 2 hours of waiting, I ordered another sim-card and in the end I got two of them, so I had to cancel one.
I wish you fixed the mechanism of sending e-mails.
21 September 2024
Reply from Yoin
Hello , be assured I'm really sorry for your bad experience as I wouldn't like to have it myself.
Remember there are humans behind the screen. Your situation is abnormal as our services need to function perfectly.
You can contact our customer service on 1988 as you didn't leave any contact info for me to reach you.
They will be happy to help and find a solution to this annoying problem. Have a good day
Disabled my current SIM card before I got the new one
Activated my new SIM card before I even received it, which disabled the one I still had, and left me unable to call or send text messages for days...
Common sense would have been to at least wait for a confirmation that I had the new card, instead of acting carelessly and leaving me unable to use my phone.
That's a straight 0/10.
14 September 2024
Reply from Yoin
Be assured that I am very sorry for your bad experience, because I would not like it myself.
Remember, there are people behind the screen. Your situation is abnormal because our services should function perfectly.
You can contact our customer service at 1988 because you didn't leave any contact information.
They will be happy to help you and find a solution to this annoying problem. Have a nice day
Translated with DeepL.com (free version)
Reply from Yoin
Hartelijk dank.
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
Fast and prompt ,like always.
5 September 2024
Reply from Yoin
Hartelijk dank voor je 5 sterrenscore.
Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.
Groetjes van het Yoin Team
It's very good network and fast 👌
10 August 2024
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
It is an excellent and cheap network.
14 August 2024
Reply from Yoin
Thank you for your positive feedback!
If you have any problems, please do not hesitate to contact us at support@yoin.be.
Kind regards,
The yoin team
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